Delivery Excellence Lead

MediaMint is seeking a strategic and visionary Functional Lead – Delivery Excellence & Process Transformation to modernize legacy operations, eliminate client escalations, and drive data-led transformation initiatives across our global delivery ecosystem. This role will be instrumental in redesigning operational workflows, embedding automation and AI, and implementing performance governance frameworks for 2500+ delivery resources across service lines including Ad Operations, SEO, Programmatic, and Campaign Management.

The ideal candidate combines deep process excellence expertise with a strong command of digital marketing operations, AI-led transformation, and cross-functional change leadership. The role reports directly to the SVP – Operations/CDO and will partner closely with technology, client services, and delivery leaders.

Key Responsibilities

1. End-to-End Process Transformation

• Re-engineer client-facing workflows (e.g., campaign setup, trafficking, reporting) using Lean Six Sigma methodologies, targeting a 30%+ reduction in non-value-added activities.
• Standardize SOPs, quality control measures, and compliance frameworks across 15+ digital marketing functions.

2. Data-Driven Performance Governance

• Build real-time dashboards to track operational KPIs (SLA adherence, accuracy, cycle times) by service line, client, and geography.
• Strengthen data infrastructure to ensure 100% transaction-level accuracy in client-facing reporting.

3. Automation & AI Integration

• Identify and implement automation solutions using Python scripts, RPA tools, and open-source AI frameworks to automate at least 20% of manual workflows.
• Pilot generative AI applications in campaign QA, anomaly detection, SOP generation, and insights summarization.

4. Business Excellence Framework

• Define and implement KPIs for workflow efficiency, error rates, SLA compliance, and client satisfaction.
• Lead monthly operational reviews to identify performance gaps and prevent client escalations.

5. Team Leadership & Capability Building

• Lead and mentor a team of 5–7 Business Analysts to execute audits, root cause analysis, and process optimization. Train 250+ operational leads on lean methodologies, data-driven operations, and client maturity frameworks.
• Drive cultural adoption of continuous improvement through engagement with operations leadership.

Core

Technical Mastery

• Process Excellence: Lean Six Sigma Black Belt, Kaizen, VSM
• Data & Tools: SQL, Power BI, Tableau, Python/R, LangChain, Hugging Face
• Domain Expertise: Google Ads, DV360, Meta CM, SEO tools (Ahrefs, SEMrush)
• Automation: RPA (UiPath, Automation Anywhere), Zapier, n8n

Leadership & Strategic Impact

• Change agent with a track record of tool/process adoption across large operational teams
• Strong understanding of client maturity models (e.g., GDPR, MFA) and how to build operational guardrails accordingly
• Skilled in bridging the gap between Operations, Technology, and Client Services

Execution Rigor

• Advanced analytics capability for forecasting trends and identifying risks
• Scalable mindset for global deployment across 50+ enterprise clients

Qualifications

• Education: MBA or Master’s in Operations, Business Analytics, or Data Science
• Experience: 10+ years in Business Excellence, Process Transformation, or Operational Strategy with at least 5+ years in third-party delivery environments.
• Domain Exposure: Preferred background in Media, Retail, or Digital Marketing client operations

Certifications:

• Lean Six Sigma Black Belt / Master Black Belt
• PMP / Agile Scrum
• Certification in Generative AI or Automation Frameworks (preferred)

Why Join MediaMint?

• Own the Transformation: Play a pivotal role in reshaping the operational foundation of a global 2500+ employee DMaaS organization.
• Tech-Driven Impact: Lead innovation through AI, automation, and process re-engineering.
• Leadership Visibility: Engage directly with the C-suite and global clients across the Retail, Media, and Entertainment sectors.