Customer Success Associate

IAssess Consultants LLP

0 years

6 - 8 Lacs

Mumbai Metropolitan Region

Posted:1 day ago| Platform:

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Skills Required

data analyze support retention metrics reporting report engagement learning development software crm salesforce zendesk analytics collaboration tracking analysis onboarding

Work Mode

On-site

Job Type

Full Time

Job Description

Customer Education: Help create and maintain knowledge base articles, FAQs, and user guides to help customers navigate the platform independently.
Data Collection & Feedback: Collect and analyze customer feedback to identify pain points, common requests, and trends, sharing insights with the Customer Success team for ongoing improvement.
Churn Reduction Support: Identify early signs of customer dissatisfaction and collaborate with the team to proactively address potential issues, helping improve retention rates.
Metrics & Reporting: Track and report on customer success metrics such as engagement rates, NPS scores, and churn/renewal statistics.
Process Improvement: Work with the team to streamline customer success processes, suggesting new ideas to improve customer experience and satisfaction. Learning & Development Opportunities
Customer Success Fundamentals: Gain exposure to core principles of customer success and lifecycle management.
Tools & Software: Hands-on experience with CRM and customer success tools like Salesforce, Zendesk, Intercom, or similar platforms.
Data Analytics: Learn how to analyze customer success metrics and identify actionable insights.
Cross-functional Collaboration: Work closely with sales, product teams.

Skills: metrics tracking,feedback analysis,onboarding,data collection,data analytics,reporting,churn reduction,cross-functional collaboration,customer,customer education,crm tools,process improvement,customer success metrics

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