Customer Relationship Management Specialist

About the Company

Leemboodi Fashion is an E-Commerce Company. It encompasses multiple sub-brands catering to various fashion needs of the consumers. Leemboodi is the most loved online women's clothing brand in India with the perfect blend of Indian and Western wear. we believe that fashion should be accessible to everyone, and we are committed to making their shopping experience seamless and enjoyable. For more information, visit on company website: www.leemboodi.com

About the Role

A CRM Team Leader manages and motivates a team of tele callers, ensuring provide excellent customer service through the use of CRM systems. They are responsible for solving the issues of customers like product complaint, order place issues, refund issues etc. and maintaining accurate records within the CRM. Essentially, they bridge the gap between the company and its customers, ensuring efficient and effective communication and customer feedback and satisfaction level.

Key Responsibilities:

• Team Management:

  Leading, motivating, and coaching a team for support the customers for their various queries and achieve calling targets.

• Performance Monitoring:

  Tracking team performance metrics, identifying areas for improvement, and implementing strategies to enhance productivity.

• CRM System Management:

  Ensuring accurate and up-to-date data entry and utilization of the CRM system for call logging, lead management, and sales tracking.

• Training and Development:

  Onboarding new team members, providing ongoing training of work and CRM usage.

• Customer Relationship Management:

  Handling customer escalations, resolving complex issues, and ensuring positive customer experiences.

• Reporting and Analysis:

  Generating reports on team performance, sales data, and customer feedback to inform decision-making.

• Sales Process Improvement:

  Identifying opportunities to optimize the sales process, improve call quality, and increase conversion rates.

• Collaboration:

  Coordinating with other departments, such as sales and marketing, to align strategies and achieve overall business objectives.

Qualifications

• Experience: 3 to 4 years of experience as CRM Team leader

Required Skills

• Leadership and Motivation:

  Strong ability to inspire and guide a team.

• Communication and Interpersonal Skills:

  Excellent verbal and written communication, active listening, and conflict resolution abilities.

• CRM Proficiency:

  In-depth knowledge and experience using CRM systems.

• Sales and Customer Service Acumen:

  Understanding of customer relationship management, and problem-solving techniques.

• Analytical and Problem-Solving Skills:

  Ability to analyze data, identify trends, and develop solutions to improve performance.

• Time Management and Organization:

  Ability to prioritize tasks, manage time effectively, and meet deadlines.

• Adaptability and Flexibility:

  Ability to adapt to changing business needs and work effectively in a fast-paced environment.

Pay range and compensation package

Salary: As per Market Standards