Compute(servers) + VMware/Linux-L2

• Bachelor's degree in engineering (or Equivalent)
• Minimum 4 years of relevant experience in Enterprise Managed Service environment for Tier 2
  

Engineer.

• Certification on the latest track like VMware VCP/vSAN, ITIL is an advantage
• Flexible to work in 24/7 support environment
• Minimum level should be ENT if applying as part of Internal Job Posting
  

Technical Skills VMWare:

• Advanced skills in the following VMware components:
• Admin, Operate and Manage vSphere Datacenter
• Experience in ESXi and vCenter upgrades
• Experience in ESXi command line interface
• Experience in vCenter HA, DRS, and other cluster features
• Experience in Virtual Machine operations and configurations
• Experience in vSphere Performance Monitoring and Performance Chart
• Experience in vSphere Networking, Standard Switch, Distributed Switch (VDS)
• Experience in vSphere Storage
• Good understanding of VMware SRM and vSAN
• Advanced skills in VMware NSX
• Advanced skills on VMware Cloud Foundation
• Advanced understanding of Linux, DHCP, DNS, Active Directory/LDAP, NFS
  

• Expert on one or more infrastructure components - Compute, Storage (iSCSI & FC),
  

• Understanding of Docker containers
• Understanding of scripting (Shell, Python, VMware PowerCLI)
• Basic understanding of cloud management tools such as OpsRamp, Logz.io, Aruba
  

• Attend daily standups/scrums
• Respond to service alerts and take remedial actions
• Follow Change Management processes and procedures
• Resolve customer's issues via telephone, email, or remote sessions
• Identify and escalate issues in a timely manner to vendor according to process guidelines
• Lead service restoration/incident resolution during MIs (major incidents)
• Leverage internal technical expertise, including peers, mentors, knowledge base, community
  

• Collaborate with other technology teams in diagnosing and isolating the cause of complex
  

• Maintain quality on case documentation, SLA timeframes and operational metrics
• Performs within the Productivity Measure of the team (scorecard)
• Handle Problem Management, Post Incident Reviews and RCA
  

• Excellent communication skills
• Ability to work in a cross-functional team
• Understanding of CI/CD and DevOps methodologies
• Ability to work in a fast-paced, iterative environment
• Ability to influence and drive change
• Ability to provide technical leadership
  

Benefits