CMDB-Configuration Management Database

Job Descritpion of CMDB-Configuration Management Database

6+ Years Relevant Experience

We are seeking a highly skilled CMDB Engineer with deep experience in Configuration Management and IT Service Management (ITSM) platforms such as ServiceNow and Freshservice. The ideal candidate will be responsible for designing, implementing, and managing a robust CMDB, ensuring accurate representation of IT assets and services.

Primary Responsibilities:

CMDB Administration:

• Design and maintain CMDB taxonomy, service mappings, and class structures.
• Configure and manage CMDB classes, attributes, and relationships to reflect the IT infrastructure accurately.
• Oversee the entire data lifecycle, including onboarding of new Configuration Items (CIs), data cleansing, and decommissioning of retired assets.

Discovery & Event Management:

• Implement and manage ServiceNow or Freshservice Discovery solutions for CI identification and maintenance.
• Configure and optimize Event Management, including integration with third-party monitoring tools for proactive infrastructure insights.

ITSM Design & Development:

• Design, develop, and configure the ServiceNow/Freshservice platform including modules such as:
  • Service Catalog
  • Incident, Problem, and Change Management
  • CMS and workflow customizations
• Build and test custom forms, tables, and workflows based on business requirements.
• Support ongoing system administration including updates, enhancements, and platform upgrades.

Required Qualifications:

• Solid experience administering and developing within ServiceNow or Freshservice environments.
• Hands-on knowledge of JavaScript, Web Services, and common ITSM tools (e.g., HP, BMC, CA, IBM).
• Expertise in Service Mapping, Discovery, and CMDB data lifecycle management.
• Strong familiarity with ITIL processes; ITIL v3 Foundations certification is required.
• Proven experience with IT Service Asset and Configuration Management.
• Effective in client-facing roles with strong verbal and written communication skills.
• Skilled in tools such as Microsoft Visio, Word, and PowerPoint.
• Experience working in Agile development environments.

Desirable Skills:

• Strong consulting experience in delivering CMDB and ITSM solutions.
• Ability to lead technical implementation of ITIL-aligned methodologies within ServiceNow or Freshservice.
• Experience in CI integration, data accuracy assurance, and platform scaling strategies.
• ITIL Foundation Certification is a plus.

Required Skills for CMDB-Configuration Management Database Job

CMDB

Fresh Service/ServiceNow

JavaScript

ITIL

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