Chief Training & Motivating Officer

Job Description

Chief Training & Motivating Officer – Optical Retail | V.A. Mayekar Opticians Location: Mumbai and Thane. Experience: 4+ Years in a related field. Salary: Best In The Industry Company Overview: At V.A. Mayekar Opticians , we believe vision is more than just sight — it’s clarity, confidence, and care. With over 65+ years of excellence in the eyewear industry, we are one of Mumbai and Thane's most trusted optical retail brands , dedicated to enhancing lives through personalized vision solutions. Our Strengths: Expansive Retail Presence: With 30+ thriving stores across key locations in Mumbai and Thane , we bring premium eyewear solutions closer to every neighborhood, offering a wide selection of designer frames, lenses, and contact lenses . Legacy of Trust: Serving thousands of satisfied customers across generations, we've earned a reputation for quality products and exceptional service in eye care. Expansive Retail Presence: Operating multiple stores across key locations in Mumbai and Thane , we cater to a diverse customer base, offering a wide range of premium eyewear and lens solutions . Global Brand Partnerships: Collaborating with the world’s leading optical brands . We ensure our customers receive cutting-edge lens technologies and designer eyewear collections . Innovation-Driven Approach: We are equipped with advanced diagnostic tools and dispensing technologies , empowering our team to recommend precise and tailored vision solutions . Commitment to Learning: We invest in regular training sessions, workshops, lab visits, and certifications with our brand partners, ensuring our team remains at the forefront of industry trends and technologies . Customer-Centric Philosophy: Our focus is on creating memorable customer experiences , from personalized eyewear consultations to after-sales care that ensures satisfaction long after purchase. Embracing Technology: With state-of-the-art optical machines and diagnostic systems , we enable our staff to dispense with precision , ensuring customers receive only the best-fit solutions . Position Overview: We at V.A. Mayekar Opticians are looking for a dynamic and driven Chief Motivating & Training Officer to lead the development and growth of our sales, retail, and backend teams across Mumbai and Thane. In this role, you will design and deliver impactful training programs, motivate teams to achieve sales excellence, and ensure consistent service standards across all channels. If you are passionate about people development and business growth, we welcome you to be part of our growing journey in the eyewear industry. Key Responsibilities Design & Deliver Training Programs Develop comprehensive onboarding and ongoing training curricula for sales associates, optometrists, and backend staff. Craft interactive workshops on product knowledge (lenses, frames, coatings, etc), customer‑centric selling, and in‑store processes. Training the Back Office Team Conduct regular training sessions for the back office team, focusing on key sales processes, product knowledge, and customer support functions. Ensure the team understands how their roles contribute directly to sales performance and customer satisfaction. Training Retail & Partner Retail Channels Design and implement comprehensive training programs for all retail staff and external partner channels. Ensure uniformity in product knowledge, sales techniques, and customer interaction standards across all retail touchpoints. Motivation & Engagement Implement daily/weekly “boost huddles” and recognition rituals that reinforce positive behaviors and achievements. Launch internal campaigns (e.g., leaderboards, peer‑nominated awards) to foster friendly competition and team pride. Performance Management Define clear KPIs (sales conversion, average transaction value, customer satisfaction scores) and establish dashboards for real‑time tracking. Conduct regular 1:1 coaching sessions to discuss metrics, set personal goals, and create development action plans. Content & Resource Development Produce easy‑to‑use training aids: quick‑reference cheat sheets, micro‑learning videos, mock role‑play scenarios, and e‑learning modules. Maintain and update the SOP manual to reflect best practices, new product launches, and promotional campaigns. Talent Gap Analysis Crry out skills assessments and mystery‑shop audits to identify areas for improvement in selling techniques, product knowledge, and service delivery. Partner with store managers to build individualized upskilling plans for high‑potential and underperforming team members. Culture & Values Ambassador Serve as the guardian of V.A. Mayekar Opticians’ core values—integrity, empathy, and excellence—and weave them into every training touchpoint. Facilitate quarterly “culture forums” where teams share success stories, brainstorm process improvements, and co-create solutions. Crss‑Functional Collaboration Work closely with marketing to align store‑level promotions and messaging; train staff on how to upsell seasonal collections and sunglasses offers. Liaise with operations to streamline backend workflows (order‑fulfillment, billing, vendor management) through staff training. Feedback & Continuous Improvement Deploy pulse surveys and feedback loops after each session to gauge training effectiveness; iterate content based on frontline inputs. Analyze training ROI by correlating skill gains against sales uplift, customer retention, and error‑reduction metrics. Leadership Development Identify emerging leaders and craft a “future managers” track that includes shadowing, project‑based assignments, and mentorship circles. Coach store managers on people‑management best practices: giving constructive feedback, running appraisals, and conflict resolution. Documentation & Reporting Prepare monthly reports for directors, promoters, regional heads, shareholders, and summarize training activities, engagement indices, and business impact. Ensure all training records, certification statuses, and compliance documents are up to date in the LMS or central repository. Why Join Us? At V.A. Mayekar Opticians , we don’t just offer jobs — we build careers in vision care. As part of our team, you’ll gain: Regular Training & Development: Stay ahead with exclusive training sessions from leading eyewear brands . Enhance your knowledge of lenses, frames, and optical innovations. Lab Visits & Exposure: Get firsthand insights with visits to partner optical labs and understand the latest lens technologies and production processes. Access to Advanced Technology: Work with cutting-edge optical machines and diagnostic tools that help you recommend the best possible products for every customer’s needs, making your dispensing accurate and efficient. Premium Product Portfolio: Engage with a curated selection of high-end eyewear brands and latest lens technologies , providing customers with top-tier solutions. Supportive Work Environment: Be part of a collaborative team culture that encourages growth, innovation, and customer-centric service. Join a company that empowers you with the skills, tools, and training to thrive and make a real difference in people’s lives. Contact Detail: Hiring Manager: +91-7900040418 DM us or Comment Below.