Job
Description
Responsible for a specific section (like pastry, bread, or individual desserts) and ensuring high-quality production within that area.
Their Key Performance Indicators (KPIs) will reflect their operational efficiency, product quality, cost control, and team management.
Here's a breakdown of common KPIs for a Bakery CDP:
I. Product Quality & Consistency
Recipe Adherence:
KPI: Percentage of products made strictly according to standardised recipes (e.g., consistency in weight, ingredients, baking times).
Measurement: Regular spot checks, taste tests, visual inspections, feedback from senior chefs.
Presentation Standards:
KPI: Percentage of products meeting established presentation and garnishing standards.
Measurement: Visual inspection, consistency checks.
Customer Feedback on Quality:
KPI: Number/percentage of positive customer comments/reviews related to the CDP's section products.
Measurement: Direct customer feedback, online reviews, sales data for popular items.
Spoilage/Defect Rate:
KPI: Percentage of products discarded due to quality issues (e.g., burnt, undercooked, incorrect texture).
Measurement: Waste logs, production reports.
II. Operational Efficiency & Productivity
Production Output:
KPI: Quantity of products produced per shift/day, meeting demand.
Measurement: Production logs, comparison against daily order sheets.
Time Management/Mise en Place:
KPI: Completion rate of daily mise en place tasks within allocated time.
Measurement: Supervisor observation, checklist completion.
Order Fulfillment Rate:
KPI: Percentage of orders from their section completed accurately and on time.
Measurement: Order tracking, cross-referencing with dispatch.
Downtime/Breakdown Reduction:
KPI: Number of equipment malfunctions or production delays caused by issues in their section.
Measurement: Maintenance logs, incident reports.
III. Cost Control & Waste Management
Food Cost Percentage (for their section):
KPI: The ratio of ingredient cost for their section's products to the revenue generated from those products.
Measurement: Inventory tracking, sales data, recipe costing. (This often requires collaboration with senior chefs and management).
Waste Reduction:
KPI: Percentage reduction in raw material waste and finished product waste.
Measurement: Waste logs, portion control adherence.
Ingredient Stock Management:
KPI: Accuracy of inventory counts and minimal stockouts for their section's ingredients.
Measurement: Inventory audits, purchasing records.
IV. Hygiene, Safety & Compliance
Food Safety & Hygiene Compliance:
KPI: Adherence to HACCP (Hazard Analysis and Critical Control Points) standards and other food safety regulations.
Measurement: Internal and external audit scores, health inspection ratings, cleanliness checks.
Cross-Contamination Incidents:
KPI: Number of incidents related to cross-contamination.
Measurement: Incident reports, audit findings.
Workplace Safety:
KPI: Number of accidents or near-misses in their section.
Measurement: Accident reports, safety audits.
V. Teamwork & Training (if applicable)
Training & Development:
KPI: Number of training sessions conducted for junior chefs/commis in their section.
Measurement: Training logs, observed skill improvement.
Team Collaboration:
KPI: Effectiveness of communication and cooperation with other kitchen sections and front-of-house staff.
Measurement: Peer feedback, supervisor observation.
Adherence to Procedures:
KPI: Compliance with all kitchen operational procedures and policies.
Measurement: Supervisor observation, audit trails.
Important Considerations for Bakery CDP KPIs:
SMART Criteria: KPIs should be Specific, Measurable, Achievable, Relevant, and Time-bound.
Context: The specific KPIs will vary depending on the size and type of bakery (e.g., high-volume production bakery vs. small artisan pastry shop).
Data Collection: Establish clear methods for collecting data for each KPI to ensure accuracy and consistency.
Regular Review: KPIs should be regularly reviewed and adjusted as needed to ensure they remain relevant and effective.
Collaboration: KPIs should be discussed and agreed upon with the CDP to foster ownership and understanding.