10 - 31 years

2 - 3 Lacs

Ballygunge, Kolkata/Calcutta

Posted:2 days ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Responsible for a specific section (like pastry, bread, or individual desserts) and ensuring high-quality production within that area. Their Key Performance Indicators (KPIs) will reflect their operational efficiency, product quality, cost control, and team management. Here's a breakdown of common KPIs for a Bakery CDP: I. Product Quality & Consistency Recipe Adherence: KPI: Percentage of products made strictly according to standardised recipes (e.g., consistency in weight, ingredients, baking times). Measurement: Regular spot checks, taste tests, visual inspections, feedback from senior chefs. Presentation Standards: KPI: Percentage of products meeting established presentation and garnishing standards. Measurement: Visual inspection, consistency checks. Customer Feedback on Quality: KPI: Number/percentage of positive customer comments/reviews related to the CDP's section products. Measurement: Direct customer feedback, online reviews, sales data for popular items. Spoilage/Defect Rate: KPI: Percentage of products discarded due to quality issues (e.g., burnt, undercooked, incorrect texture). Measurement: Waste logs, production reports. II. Operational Efficiency & Productivity Production Output: KPI: Quantity of products produced per shift/day, meeting demand. Measurement: Production logs, comparison against daily order sheets. Time Management/Mise en Place: KPI: Completion rate of daily mise en place tasks within allocated time. Measurement: Supervisor observation, checklist completion. Order Fulfillment Rate: KPI: Percentage of orders from their section completed accurately and on time. Measurement: Order tracking, cross-referencing with dispatch. Downtime/Breakdown Reduction: KPI: Number of equipment malfunctions or production delays caused by issues in their section. Measurement: Maintenance logs, incident reports. III. Cost Control & Waste Management Food Cost Percentage (for their section): KPI: The ratio of ingredient cost for their section's products to the revenue generated from those products. Measurement: Inventory tracking, sales data, recipe costing. (This often requires collaboration with senior chefs and management). Waste Reduction: KPI: Percentage reduction in raw material waste and finished product waste. Measurement: Waste logs, portion control adherence. Ingredient Stock Management: KPI: Accuracy of inventory counts and minimal stockouts for their section's ingredients. Measurement: Inventory audits, purchasing records. IV. Hygiene, Safety & Compliance Food Safety & Hygiene Compliance: KPI: Adherence to HACCP (Hazard Analysis and Critical Control Points) standards and other food safety regulations. Measurement: Internal and external audit scores, health inspection ratings, cleanliness checks. Cross-Contamination Incidents: KPI: Number of incidents related to cross-contamination. Measurement: Incident reports, audit findings. Workplace Safety: KPI: Number of accidents or near-misses in their section. Measurement: Accident reports, safety audits. V. Teamwork & Training (if applicable) Training & Development: KPI: Number of training sessions conducted for junior chefs/commis in their section. Measurement: Training logs, observed skill improvement. Team Collaboration: KPI: Effectiveness of communication and cooperation with other kitchen sections and front-of-house staff. Measurement: Peer feedback, supervisor observation. Adherence to Procedures: KPI: Compliance with all kitchen operational procedures and policies. Measurement: Supervisor observation, audit trails. Important Considerations for Bakery CDP KPIs: SMART Criteria: KPIs should be Specific, Measurable, Achievable, Relevant, and Time-bound. Context: The specific KPIs will vary depending on the size and type of bakery (e.g., high-volume production bakery vs. small artisan pastry shop). Data Collection: Establish clear methods for collecting data for each KPI to ensure accuracy and consistency. Regular Review: KPIs should be regularly reviewed and adjusted as needed to ensure they remain relevant and effective. Collaboration: KPIs should be discussed and agreed upon with the CDP to foster ownership and understanding.

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