Business Operations Executive

Hi! We're Charcoal.

The world is filled with primitive, dull products that don’t add much value to our lives. A desk is just a surface to hold things up or an article of clothing is just a surface on our skin. We're changing that by leveraging great design and engineering to unlock the potential of these everyday products that have remained stagnant for centuries.

Check out our products here - www.charcoal.inc

Our latest product: https://www.youtube.com/watch?v=ypQFMZZQqXQ

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Job Summary

About the Role:

Business Operations (Biz Ops) professional

Key Responsibilities:

• Create and maintain

  project documentation

  to ensure clear communication across teams.
• Manage and track

  inventory

  in collaboration with supply chain and warehouse partners.
• Track all team tasks and operational projects using

  JIRA

  .
• Lead and support

  ERP implementation

  for seamless data management and process automation.
• Build and automate the

  procurement process

  , working directly with vendors and manufacturers.
• Draft, maintain, and enforce

  Standard Operating Procedures (SOPs)

  to standardize workflows.
• Manage

  order fulfilment

  , ensuring fast, accurate, and cost-effective delivery to customers.
• Set up and optimize

  logistics and distribution channels in new countries

  , including documentation and compliance.
• Handle

  HSN code classification

  ,

  import/export documentation

  , and tracking

  import duties

  to ensure smooth cross-border operations.
• Support

  legal, compliance, and IP-related tasks

  , working with external consultants as needed.
• Monitor and report key business metrics to leadership, improving processes and identifying cost-saving opportunities.
• Execute special projects and time-sensitive initiatives that are critical to business growth.

Required Skills & Experience:

• 1–2 years of experience in Biz Ops, operations management, supply chain, consulting, or related roles.
• Strong knowledge of

  procurement, logistics, inventory management

  , and

  order fulfilment

  .
• Familiarity with

  HSN codes

  ,

  import/export duties

  , and

  cross-border logistics

  .
• Exposure to

  ERP systems

  ,

  JIRA

  , and

  process automation tools

  .
• Excellent organizational and communication skills, especially in documentation and SOP creation.
• Strong analytical ability with comfort in

  Google Sheets / Excel

  .
• High ownership mentality with a track record of solving problems independently.

Nice to Have:

• Experience in

  consumer products, hardware, or lifestyle brands

  .
• Exposure to

  legal, compliance, or IP workflows

  .
• Prior work with

  startup or fast-growth companies

  , ideally in international operations.

Who You Are:

• A

  systems builder

  who loves improving operations and removing inefficiencies.
• Action-oriented and proactive, with a

  bias for execution

  over perfection.
• Comfortable managing

  complex, cross-functional projects

  .

operations are the engine of company growth