AVP & Labor Operations Lead

AVP & Labor Operations Lead

AVP & Labour Operations Lead

PROCUREMENT USA. We are seeking a knowledgeable and proactive Lead to serve as the primary point of contact and escalation for the Contractor Labor Operations team based in India. While this role does not have direct managerial responsibilities over the Contract Labor Specialists, the Lead will provide guidance, mentorship, and first-level support to resolve operational issues. The ideal candidate will have the necessary skills to analyse current processes and technology usage, recommend improvements, and help drive enhanced efficiency and effectiveness across contractor labor operations.

Key Responsibilities:

• Serve as the key escalation point for the Contractor Labor Operations team based in India, providing timely guidance and resolution for complex issues.
• Support and mentor specialists by sharing expertise, best practices, and troubleshooting assistance.
• Analyze existing processes and technology (specifically Fieldglass VMS) to identify gaps, inefficiencies, and opportunities for improvement.
• Recommend and collaborate with team Leaders on process enhancements and technology optimizations.
• Assist with the onboarding and offboarding of contractors on SOWs, ensuring compliance and smooth operations.
• Help resolve billing and invoicing questions and disputes escalated by the team.
• Collaborate cross-functionally with peers and senior stakeholders to align contractor labor operations with business goals.
• Facilitate knowledge sharing within the team to build overall capability and operational excellence.
• Support reporting activities by ensuring accuracy and completeness of data and insights.

Qualifications:

• Minimum 10-14 years of experience in contractor labor operations with strong exposure to SOW management in Fieldglass VMS.
• Proven ability to analyze processes and recommend practical improvements.
• Experience mentoring or coaching team members in an advisory capacity.
• Strong problem-solving skills related to contractor onboarding/offboarding and billing processes.
• Excellent communication and interpersonal skills to effectively engage with the team and stakeholders at all levels.
• Demonstrated ability to multitask, prioritize competing demands, and maintain organization in a dynamic environment.
• Master’s in business administration fom Top Tier Institute. Higher education in P&C Insurance (i.e., MBA, FIII) is preferred

Benefits:

We value your hard work, integrity and commitment to positive change. In return for your service, it’s our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please speak to our Local Talent Advisor.

Other Local Benefits*

Group Mediclaim Insurance cover:

Group Life Insurance cover:

Group Personal Accident Insurance cover:

Flexi-pay components:

Gratuity:

The above benefits are subject to management review. The company reserves the right to append / delete any of the clauses / provisions mentioned above as it may deem appropriate from time to time.

Overview:

At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued, and their growth championed.

We’re dedicated to doing the right thing for our employees, because we know that their fulfilment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.

Primary Location:

Travel

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