Job Summary Liberty Mutual’s GRS Capability Center Operations (GRS- CCO) team is seeking a highly capable Continuous Improvement (CI) & Transformation project leader in AVP role to strengthen our transformation agenda with BPO partners across multiple locations. This is a strategic global role as a key orchestrator between internal business stakeholders and Global Risk Solutions (GRS) BPO partners, ensuring strong governance, sustained engagement, and effective execution of BPO partners led transformation and continuous improvement initiatives. The shortlisted candidate will have strong expertise in driving transformational projects, leading continuous improvement initiatives, and ensuring end-to-end project execution. The role requires excellent governance, project management, and stakeholder engagement skills, with a solid understanding of the insurance domain. Job Duties Key Responsibilities: Transformation Opportunity Identification & Prioritization – Collaboration with BPO partners, and business owners to proactively identify process improvement, automation, and transformational opportunities. Conduct opportunity assessments, value case building, jointly with BPO Teams and internal business stakeholders. Vendor Engagement & Governance Oversight - Act as the primary interface between internal leadership and BPO partners for continuous improvement and transformation programs. Conduct regular governance forums, reviews, and steering committee meetings with BPO partners to monitor program progress. Ensure vendor partners have clear delivery plans, milestones, and benefit realization commitments for each initiative. Project Management & Oversight - Proactively monitor BPO led project execution for alignment with timelines, scope, and quality expectations. Escalate risks or delays, facilitate resolution pathways, and maintain delivery discipline across projects. Ensure project documentation, reporting, and governance materials are consistently updated and transparent. Stakeholder Management & Alignment - Build strong relationships with internal business stakeholders to drive buy-in, sponsorship, and timely decision-making for prioritized projects. Act as a trusted advisor to internal leadership on BPO performance, project status, and improvement opportunities. Facilitate alignment sessions between BPO teams and business process owners. Transformation Culture Enablement - Promote a continuous improvement mindset across BPO partner teams and internal business stakeholders. Facilitate best practice sharing, innovation forums, and collaborative workshops to drive stronger engagement in transformational initiatives. 3: Qualifications & Experience: 10-15 years of experience in continuous improvement, transformation and automation projects. Strong knowledge of global insurance domain Proven track record of driving end-to-end transformation or improvement projects in a global delivery model. Hands-on expertise in Lean, Six Sigma, or similar process improvement methodologies (certifications preferred: Lean Six Sigma Black Belt/Green Belt). Strong project management capabilities (PMP, Prince2, or equivalent certification preferred). Excellent analytical, problem-solving, and decision-making skills. Superior communication, facilitation, and stakeholder management abilities. Ability to work in a fast-paced, matrixed, and global environment. Experience working with third-party BPO partners. Preferred Attributes: Experience working with global insurance carriers or large BPO organizations supporting global insurance processes. Exposure to automation (RPA, AI, ML), digitization, and analytics-driven continuous improvement initiatives. Ability to influence without authority and drive consensus across diverse stakeholder groups. Strong presentation skills with the ability to present to senior leadership. Show more Show less

Procurement Analyst & Labor Operations Specialist The Procurement Analyst & Labor Operations Specialist is a Analyst role reporting to AVP & Labor Operations Lead PROCURMENT. We are seeking an experienced Labor Operations Specialist to join our team. The ideal candidate will have a strong background in managing contractor labor operations, specifically with expertise in SOW (Statement of Work) management within Fieldglass / VMS (Vendor Management Systems). This role requires someone who is organized, detail-oriented, and capable of engaging effectively with both high-level stakeholders and peers. Key Responsibilities: Manage contractor labor operations ensuring compliance with organizational policies and requirements. Oversee SOW management in Fieldglass or any VMS (Vendor Management System) including creation, onboarding, modifications, and offboarding of contractors. Facilitate smooth onboarding and offboarding processes for contractors working on various SOWs. Resolve billing and invoicing issues promptly by collaborating with finance, suppliers, and relevant stakeholders. Maintain accurate records and generate reports related to contractor labor activities and SOW statuses. Act as a liaison between contractors, internal teams, and external stakeholders to ensure effective communication and issue resolution. Prioritize work effectively, manage multiple tasks simultaneously, and maintain organized documentation. Communicate clearly and professionally with stakeholders at all levels within the organization. Qualifications: Minimum 6-9 years of experience in contractor labor operations, preferably with direct experience in Fieldglass VMS (Vendor Management System). Proven experience in managing SOWs, onboarding/offboarding contractors, and handling billing/invoicing queries. Strong interpersonal and communication skills, with the ability to engage confidently with senior stakeholders and peers. Excellent organizational skills with the ability to prioritize tasks and manage multiple responsibilities concurrently. Detail-oriented mindset with problem-solving abilities. Proficient in reporting and data management related to contractor workforce operations. Bachelor’s / master’s in business administration fom Top Tier Institute is preferred . Benefits: We value your hard work, integrity and commitment to positive change. In return for your service, it’s our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please speak to our Local Talent Advisor. Other Local Benefits* Group Mediclaim Insurance cover: Hospitalization expenses shall be covered for Self, Parents (in-laws for female employees only), Spouse and up to 2 dependent children on a family floater basis. Group Life Insurance cover: In the unfortunate event of death on account of an accident or natural causes, an employee's nominee shall be eligible for an insurance cover equivalent to 3 times that of your TEC. Group Personal Accident Insurance cover: The policy covers an employee in the event of bodily injury due to an accident. The policy also covers temporary disability and permanent disability due to an accident. Flexi-pay components: LVI offers an option to choose from Flexi-pay components. Amounts opted under the Flexi-pay will be a part of your TEC and will be adjusted from your Consolidated allowance. Gratuity: Shall be payable in accordance to the Payment of Gratuity Act 1972 The above benefits are subject to management review. The company reserves the right to append / delete any of the clauses / provisions mentioned above as it may deem appropriate from time to time. Overview: At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued, and their growth championed. We’re dedicated to doing the right thing for our employees, because we know that their fulfilment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual. Primary Location: Hybrid model - Delhi NCR / Mumbai Travel : Global 5-10% Shift Timings : United States (EST) hours Schedule: Full-time Salary: Industry Leading Experience: 6+ years Education Level: Bachelor’s / master’s in business administration fom Top Tier Institute is preferred. Show more Show less

AVP & Labor Operations Lead The AVP & Labour Operations Lead is a AVP role reporting to Senior Leader, Category Strategy PROCUREMENT USA. We are seeking a knowledgeable and proactive Lead to serve as the primary point of contact and escalation for the Contractor Labor Operations team based in India. While this role does not have direct managerial responsibilities over the Contract Labor Specialists, the Lead will provide guidance, mentorship, and first-level support to resolve operational issues. The ideal candidate will have the necessary skills to analyse current processes and technology usage, recommend improvements, and help drive enhanced efficiency and effectiveness across contractor labor operations. Key Responsibilities: Serve as the key escalation point for the Contractor Labor Operations team based in India, providing timely guidance and resolution for complex issues. Support and mentor specialists by sharing expertise, best practices, and troubleshooting assistance. Analyze existing processes and technology (specifically Fieldglass VMS) to identify gaps, inefficiencies, and opportunities for improvement. Recommend and collaborate with team Leaders on process enhancements and technology optimizations. Assist with the onboarding and offboarding of contractors on SOWs, ensuring compliance and smooth operations. Help resolve billing and invoicing questions and disputes escalated by the team. Collaborate cross-functionally with peers and senior stakeholders to align contractor labor operations with business goals. Facilitate knowledge sharing within the team to build overall capability and operational excellence. Support reporting activities by ensuring accuracy and completeness of data and insights. Qualifications: Minimum 10-14 years of experience in contractor labor operations with strong exposure to SOW management in Fieldglass VMS. Proven ability to analyze processes and recommend practical improvements. Experience mentoring or coaching team members in an advisory capacity. Strong problem-solving skills related to contractor onboarding/offboarding and billing processes. Excellent communication and interpersonal skills to effectively engage with the team and stakeholders at all levels. Demonstrated ability to multitask, prioritize competing demands, and maintain organization in a dynamic environment. Master’s in business administration fom Top Tier Institute. Higher education in P&C Insurance (i.e., MBA, FIII) is preferred Benefits: We value your hard work, integrity and commitment to positive change. In return for your service, it’s our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please speak to our Local Talent Advisor. Other Local Benefits* Group Mediclaim Insurance cover: Hospitalization expenses shall be covered for Self, Parents (in-laws for female employees only), Spouse and up to 2 dependent children on a family floater basis. Group Life Insurance cover: In the unfortunate event of death on account of an accident or natural causes, an employee's nominee shall be eligible for an insurance cover equivalent to 3 times that of your TEC. Group Personal Accident Insurance cover: The policy covers an employee in the event of bodily injury due to an accident. The policy also covers temporary disability and permanent disability due to an accident. Flexi-pay components: LVI offers an option to choose from Flexi-pay components. Amounts opted under the Flexi-pay will be a part of your TEC and will be adjusted from your Consolidated allowance. Gratuity: Shall be payable in accordance to the Payment of Gratuity Act 1972 The above benefits are subject to management review. The company reserves the right to append / delete any of the clauses / provisions mentioned above as it may deem appropriate from time to time. Overview: At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued, and their growth championed. We’re dedicated to doing the right thing for our employees, because we know that their fulfilment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual. Primary Location: Hybrid model - Delhi NCR / Mumbai Travel : Global 5-10% Shift Timings : United States (EST) hours Schedule: Full-time Salary: Industry Leading Experience: 10+ years Education Level: Master’s in business administration fom Top Tier Institute. Higher education in P&C Insurance (i.e., MBA, FIII) is preferred.

Job Summary Liberty Mutual’s GRS Capability Center Operations (GRS - CCO) team is establishing a Quality Assurance (QA) function in India under Liberty’s legal entity, responsible for performing independent QA audits for underwriting operations (i.e. Policy Booking, Endorsement, Submission and other UW tasks) executed by BPO teams for different regional market (UK, Europe, MENA and APAC) business lines. For that new QA function under GRS CCO, we are looking for experienced Quality Assurance Team Manager to lead and manage team of experienced Sr. quality assurance analysts, manage workflows, ensure delivery of high-quality QA audits, and serve as the primary point of contact for escalations, reporting, and process improvements. This is a leadership role that requires strong analytical skills, strong insurance domain expertise, team management experience, and the ability to work closely with stakeholders across geographies. Job Duties Manage the team of Sr. Quality Assurance analysts performing independent QA audits on underwriting work done by BPO Partners. Oversee quality assurance activities across key underwriting back-office processes (i.e. Policy Booking, Endorsements, Submission, Quotes and other processes). Act as a quality gatekeeper , ensuring accuracy, consistency, and completeness of audit findings for complex underwriting cases. Monitor team productivity, manage audit sampling volumes, ensure timely completion of reviews and continuous capability development. Collaborate with process owners, compliance, and training teams to identify root causes and recommend corrective/preventive actions. Prepare weekly/monthly/quarterly reports and performance dashboards for senior leadership and trend reports, and issue logs for internal governance. Collaborate with onshore business stakeholders and BPO QA team across different geographies to calibrate QA standards, feedback mechanisms, and reporting practices. Conduct regular audits, calibration sessions, and error trend analysis to drive quality improvements across processes. Implementing GRS QA frameworks, SOPs, and controls tailored to specific lines of business. Coach and mentor QA analysts; foster a culture of continuous learning and accountability. Qualifications & Experience: Bachelor’s degree required; insurance certifications like ACII, CPCU preferred. Seasoned P&C industry operations lead with 10-12 years of experience , including a minimum of 4 years overseeing QA function and managing high performing teams . Proven expertise in underwriting processes for different geography regions (UK, Europe, MENA & APAC) and business lines. Familiarity with vendor governance and multi-tier QA environments Exposure to global quality standards and reporting tools (e.g., Excel, Power BI). Key Skills: Excellent knowledge of underwriting processes, policy documentation, and insurance regulatory compliance (preferably for UK & Europe regions.) Strong attention to detail and ability to drive root cause analysis and process improvements. High attention to detail and ability to manage high volumes of complex audits. Excellent understanding of QA methodologies, audit frameworks, and compliance protocols. Proficient in MS Excel, PowerPoint, and QA tools/systems. Effective communicator with ability to present insights clearly and influence change. High level of accountability, organizational skills, and decision-making ability. Preferred Experience & Work Hours: Background in shared services or BPO environments with global insurance carriers. Experience working with or overseeing vendor QA teams (e.g., Genpact). Knowledge of tools used in underwriting operations and workflow management. Flexibility to work in different time zones (Preferably UK & Europe time)

Job Summary Liberty Mutual’s GRS Capability Center Operations (GRS- CCO) team is seeking experienced and detail-oriented Quality Assurance Analysts to support underwriting back-office operations. These individuals will play a critical role in ensuring the accuracy and compliance of core underwriting support functions (i.e. policy booking, endorsements, submissions, quote/decline and related transactions across various lines of business. The QA Analysts will work closely with underwriting operations teams across different regions (UK, Europe and APAC), providing consistent quality feedback and contributing to process improvement initiatives. Job Duties Conducts monthly quality reviews/audits (R2 audits) according on stipulated timeframe/SLA while complying to Process SOPs and GRS QA Framework & guidelines. Validate data accuracy, completeness, and alignment with business and regulatory standards. Analyze error trends, identify root causes, and suggest corrective actions or process improvements. Document QA findings and maintain accurate quality logs and reports. Provide timely feedback to operations teams and support capability uplift. Participate in calibration sessions with onshore counterparts and local teams. Support audits and data integrity checks as required Provide support in creating and maintenance of QA calibration guide for all existing process and new transition process. Resolve dispute in rebuttal according to action plan agreed by the team in time. Log error tracked and follow-up on the correction by the processor. Participate in any training session from business stakeholder and update QA SOP to align with the change. Responsible in new starter training as mentor and dedicated trainer for different processes. Undertake any ad hoc tasks and responsibilities as and when required. Maintaining a highly effective and responsive working relationship with all internal and external stakeholders. Qualifications & Experience: Bachelor’s degree in Commerce, Business Administration, or a related field. 2–4 years of experience in insurance back-office operations and must have exposure to underwriting support processes. Prior experience in a Quality Assurance or Quality Control role is preferred. Familiarity with multiple lines of business within commercial or specialty insurance (e.g., Property, Casualty, Marine, Financial Lines, etc.) Key Skills: High attention to detail and accuracy. Solid understanding of insurance workflows, especially underwriting. Ability to interpret and apply underwriting guidelines and documentation. Strong analytical and problem-solving skills. Excellent communication skills—written and verbal. Proficiency in MS Excel and reporting tools. Ability to work in a fast-paced, deadline-driven environment.

Overview: Liberty Mutual Insurance Company is an American diversified global insurer and the sixth-largest property and casualty insurer in the world. At Liberty Mutual, we give motivated accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued, and their growth championed. We’re dedicated to doing the right thing for our employees, because we know that their fulfilment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual. The Insurance Partner Manager, Global Shared Services (GSS) is an AVP role reporting to GSS Governance and Transformation Lead and supporting the team based out of India for all matters related to governance, talent management and strategy aligned to various Liberty Mutual Retail Market - Claims operations engagements spread across geographies. The team oversees the execution of the overall Enterprise wide outsourcing workstream and serves as a single point of contact for Home-office and Regions. Will be a part of the team having deep understanding of Liberty’s culture & business operations to drive consistent expectations and the highest quality delivery standards from strategic partners to support business and functional transformation programs in an onshore/offshore environment. Primary Location: Hybrid model - Delhi NCR Travel : Global 5-10% Schedule: Full-time Salary: Industry Leading Education Level: Master’s in business administration from Top Tier Institute. Higher education in P&C Insurance (i.e., MBA, ACII, CPCU or FIII) is preferred. Ideal candidates should: 15+ years of work experience in Insurance Operations, Governance, Transition and BPO management role in the P&C domain, and have SME level knowledge in Insurance claims operation Working knowledge of any systems (i.e. Guidewire claim center, Brite core, Applied Epic, 360 site view etc.) to handle claims lifecycle is preferred. Understands the modern days claims operations transformation opportunities and best in class practices. Higher education in P&C Insurance (i.e., MBA, ACII, or CPCU) is preferred. Have considerable experience in working in an offshore-onshore environment, with multiple stakeholders spread across geographies. Have organizational and multi-tasking skills with strong stakeholder management (CXO level) & cross-functional influencing skills Be able to work independently and in a team environment while balancing creative problem-solving with concrete business needs Have a strategic and tactical business judgment and maintain a sense of urgency to execute quickly and efficiently Be self-motivated, takes initiative and has the ability to effectively organize, multi-task and prioritize a wide array of initiatives Be a creative problem-solver who is naturally curious Have aptitude for innovation, high integrity, and ethics Be flexible to work across time zones to support global teams as necessary Be open to travel across international locations to support business requirements as necessary This role shall entail working closely with the Internal Stakeholders and the Strategic Vendor Partner(s). Responsibilities include but are not limited to: Governance Governance Framework - Maintaining a strong governance framework including MBRs, QBRs and Townhalls. This is to facilitate performance management, feedback mechanisms and effective communication between LM stakeholders and their offshore teams. Performance Management - Ensure robust tracking of progress including performance monitoring of the offshore delivery and building action plans around deficiencies. Liaising with internal stakeholders and strategic vendor partner(s) eventually leading to fostering of closer working relationships Internal Audit – Ensure correct invoicing, transformation benefits delivered, and operational efficiencies and quality delivered by the vendors in line with the MSA/SOW (contractual agreements) Talent Management Managing Development Program (DP): Design and help run a training engine to cater to different kinds of skillsets spread across P&C domains. Staffing and Hiring needs - Help offshore team staff with ongoing requirements and backfill for positions as and when team members leave. People and Engagement - Rewards and recognition framework (R&R activities & joint calendar) Strategy and Transition Management Support business identification/opportunities in the global markets related to outsourcing, feasibility analysis and set-up. Proactively find bottlenecks in account and delivery management and effectively communicating them to stakeholders. The incumbent would also be expected to lend a hand as and when required to help the offshore team tide over challenges. Support offshore transitions and project management. Provide consultancy to offshore/onshore managers to drive successful transitions and offshoring benefits. Qualifications: Master’s in business administration from Top Tier Institute. Higher education in P&C Insurance (i.e., MBA, ACII, CPCU or FIII) is preferred. 10+ years of relevant work experience in Insurance Industry (preferably P&C). Experience in end-to-end offshore Insurance Claims Operations life cycle management. 5+ years of experience in people, project, transformation, governance and program management Strong MS Office Skills - Story Boarding using MS PowerPoint Proven experience in working with / managing cross-functional teams. Benefits: We value your hard work, integrity and commitment to positive change. In return for your service, it’s our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please speak to our Local Talent Advisor. Other Local Benefits* Group Mediclaim Insurance cover: Hospitalization expenses shall be covered for Self, Parents (in-laws for female employees only), Spouse and up to 2 dependent children on a family floater basis. Group Life Insurance cover: In the unfortunate event of death on account of an accident or natural causes, an employee's nominee shall be eligible for an insurance cover equivalent to 3 times that of your TEC. Group Personal Accident Insurance cover: The policy covers an employee in the event of bodily injury due to an accident. The policy also covers temporary disability and permanent disability due to an accident. Flexi-pay components: LVI offers an option to choose from Flexi-pay components. Amounts opted under the Flexi-pay will be a part of your TEC and will be adjusted from your Consolidated allowance. Gratuity: Shall be payable in accordance to the Payment of Gratuity Act 1972 The above benefits are subject to management review. The company reserves the right to append / delete any of the clauses / provisions mentioned above as it may deem appropriate from time to time.

As the Insurance Partner Manager, Global Shared Services (GSS) at Liberty Mutual Insurance Company, you will play a crucial role in supporting the team based in India with a focus on governance, talent management, and strategy aligned with various Liberty Mutual Retail Market - Claims operations engagements worldwide. Reporting to the GSS Governance and Transformation Lead, you will be responsible for overseeing the execution of the Enterprise-wide outsourcing workstream and serving as a key contact point for Home-office and Regions. Your deep understanding of Liberty's culture and business operations will drive consistent expectations and ensure the highest quality delivery standards from strategic partners to support business and functional transformation programs in an onshore/offshore environment. Primary Location: Hybrid model - Delhi NCR Travel: Global 5-10% Schedule: Full-time Salary: Industry Leading Education Level: Masters in business administration from Top Tier Institute. Higher education in P&C Insurance (i.e., MBA, ACII, CPCU or FIII) is preferred. Ideal candidates for this role should possess 15+ years of work experience in Insurance Operations, Governance, Transition, and BPO management role in the P&C domain, with SME level knowledge in Insurance claims operation. Working knowledge of systems such as Guidewire claim center, Brite core, Applied Epic, 360 site view, etc., is preferred. Additionally, candidates should have a strong understanding of modern claims operations transformation opportunities and best practices. Key qualifications include experience in working in an offshore-onshore environment, stakeholder management (including CXO level), organizational skills, and the ability to work independently or in a team environment. Candidates should demonstrate strategic and tactical business judgment, a sense of urgency in execution, self-motivation, initiative, organizational skills, and the ability to prioritize effectively. Curiosity, innovation, integrity, ethics, flexibility to work across time zones, and willingness to travel internationally as needed are also essential traits for this role. Responsibilities for the Insurance Partner Manager, Global Shared Services include: - Governance: Establish and maintain a strong governance framework, monitor performance delivery, liaise with internal stakeholders and strategic vendor partners, and ensure adherence to contractual agreements. - Talent Management: Design and implement a development program, manage staffing and hiring needs, and oversee rewards and recognition activities. - Strategy and Transition Management: Support business identification and opportunities, identify bottlenecks in account and delivery management, assist with offshore transitions and project management. Qualifications for this role include a Masters in business administration from a Top Tier Institute, higher education in P&C Insurance, 10+ years of relevant work experience in the Insurance Industry, and 5+ years of experience in people, project, transformation, governance, and program management. Strong MS Office skills, experience working with cross-functional teams, and a proven track record of success in the insurance industry are also required. Benefits: At Liberty Mutual, we value your hard work, integrity, and commitment to positive change. In return for your service, we offer benefits and rewards that support your life and well-being. For more information on our benefit offerings, please consult our Local Talent Advisor. Other Local Benefits*: - Group Mediclaim Insurance cover - Group Life Insurance cover - Group Personal Accident Insurance cover *Benefits subject to management review. The company reserves the right to amend or delete any clauses or provisions mentioned above as deemed appropriate.,

As the Insurance Partner Manager for Global Shared Services (GSS) at Liberty Mutual Insurance, you will play a crucial role in supporting the team based in India with governance, talent management, and strategy aligned to various Liberty Mutual Retail Market - Claims operations worldwide. Reporting to the GSS Governance and Transformation Lead, you will oversee the execution of the Enterprise-wide outsourcing workstream, ensuring consistent expectations and high-quality delivery standards from strategic partners in an onshore/offshore environment. This role, based in the Hybrid model location of Delhi NCR, requires a candidate with a Masters in business administration from a Top Tier Institute, with a preference for higher education in P&C Insurance. The ideal candidate should have over 15 years of work experience in Insurance Operations, Governance, Transition, and BPO management within the P&C domain, along with SME level knowledge in Insurance claims operations. Familiarity with systems like Guidewire Claim Center, Brite core, Applied Epic, and 360 site view is preferred, as well as an understanding of modern claims operations transformation opportunities. Key responsibilities include maintaining a strong governance framework, performance management, talent development programs, staffing and hiring needs, and fostering closer relationships with internal stakeholders and strategic vendor partners. The role also involves supporting business identification and opportunities in global markets related to outsourcing, feasibility analysis, and transitions. The successful candidate will possess strong organizational and multi-tasking skills, stakeholder management abilities at CXO level, and a strategic business judgment with a sense of urgency. They should be self-motivated, creative problem-solvers, and able to work independently or in a team environment. Flexibility to work across time zones, travel internationally as needed, and collaborate with cross-functional teams are essential qualities for this role. In return for your hard work and commitment, Liberty Mutual offers industry-leading salary, benefits, and rewards that support your well-being and personal growth. The company values integrity, innovation, and positive change, making it a rewarding environment for talented professionals to thrive and make a meaningful impact.,