Architect

Skill: ServiceNow Architect

Role: Technical Architect

Experience: 7-10 Years

Job description:

• ServiceNow platform engineering with ITSM Modules including Service Request, Incident,

Problem, Change, Rot and Configuration Management and security / regulatory disciplines

• Industry and project experience of 8+ years with ServiceNow

• Experience of significant Service Now implementations which span ITSM and security / regulatory disciplines

• Good understanding of ServiceNow capabilities

• Strong experience working with ServiceNow platform essential modules (e.g., ITSM, ITOM, CMDB, ITAM,

• GRC, SecOps, HR, IM, Service Requests Management with SLAs, Knowledge Management, Discovery)

Experience in S2P & MDM setup in EC Pro, Service Catalogs, Integrations.

• Designing, engineering and configuring ServiceNow to automate internal Information Technology

Infrastructure Library (ITIL) processes

• Thorough knowledge on workflows, tables, script, flow designer and integration hub.

• Excellent knowledge on Enterprise Security and Architecture, middleware and discovery technologies,

database design schemas and data modelling

• Strong analytical skills, communication, and presentation skills

• Ability to manage development teams, customers and stakeholder expectations

• Knowledge and experience of Infrastructure Operations, migration as well as ServiceNow Integration with

Third party system.

• Strong understanding of the ServiceNow platform and its functionalities.

• Excellent communication and presentation skills.

• Project management and problem-solving expertise.

• Business acumen and ability to translate business needs into technical solutions.

• Adaptability and willingness to learn new technologies.

• Analyze and translate business and technical requirements into an architectural blueprint to achieve complex

business objectives.

• Establish and manage a technical governance.

• Facilitating workshops or meetings to gather requirements, presenting, and validating solutions and

test the interpretation of the client’s needs

• Demonstrate solid insights in designing ServiceNow’s capabilities

• Produce a detailed functional design document to match customer requirements

• Serves as an active contributor of leading practices, standards, and thought leadership related to the

ServiceNow platform.

• Experience in working according to agile, scrum or SAFe principles

• Contribute to the development of opportunities and provide input to grow our business

• Effectively managing key stakeholders both internally and externally to the organization