Application Support Engineer

Job Title: Application Support – L2 Engineer

Location: Chennai

Experience: Minimum 1+ year in L1 & L2 Support

Department: IT / Application Support

Employment Type: Full-Time

Job Summary:

We are seeking a proactive and technically skilled Application Support – L2 Engineer to join our support team in Chennai. The ideal candidate will have hands-on experience in application support with a strong working knowledge of Microsoft SQL Server, and basic understanding of Linux, CRM systems, and APIs. The role involves providing second-level support for enterprise applications, resolving technical issues, and ensuring system stability and performance.

Key Responsibilities:

Provide L2 support for enterprise applications by investigating and resolving technical issues.

Perform data analysis and troubleshooting using Microsoft SQL Server, including writing and optimizing queries.

Monitor application performance and resolve incidents and service requests within defined SLAs.

Collaborate with L1 teams, developers, and third-party vendors to resolve escalated issues.

Conduct root cause analysis and implement corrective actions to prevent recurring issues.

Work on application deployments, patches, and configuration changes in collaboration with the development and DevOps teams.

Document solutions, standard operating procedures (SOPs), and maintain knowledge base articles.

Participate in application testing and validation in coordination with QA teams.

Ensure uptime, reliability, and smooth functioning of critical business applications.

Required Skills and Qualifications:

Minimum 1+ year of experience in Application Support (L1 or L2).

Strong hands-on experience with PL SQL Server – writing queries, procedures, and troubleshooting database issues.

Should be good in Shell Scripting

Basic knowledge of Linux commands and environment.

Exposure to CRM systems (such as Salesforce, Microsoft Dynamics, or equivalent).

Understanding of APIs and experience using tools like Postman or SoapUI for testing and debugging.

Good communication skills to interact with business users and technical teams.

Ability to work in a fast-paced environment and handle multiple issues simultaneously.

Preferred Qualifications:

Experience in incident management tools (e.g., ServiceNow, Jira, etc.).

Understanding of ITIL processes.

Willingness to work in shifts or on-call rotations if required.

Job Types: Full-time, Permanent

Pay: ₹200,000.00 - ₹400,000.00 per year

Shift:

• Rotational shift

Work Days:

• Monday to Friday
• Weekend availability

Work Location: In person