Job Title: Application Support – L2 Engineer Location: Chennai Experience: Minimum 1+ year in L1 & L2 Support Department: IT / Application Support Employment Type: Full-Time Job Summary: We are seeking a proactive and technically skilled Application Support – L2 Engineer to join our support team in Chennai. The ideal candidate will have hands-on experience in application support with a strong working knowledge of Microsoft SQL Server, and basic understanding of Linux, CRM systems, and APIs. The role involves providing second-level support for enterprise applications, resolving technical issues, and ensuring system stability and performance. Key Responsibilities: Provide L2 support for enterprise applications by investigating and resolving technical issues. Perform data analysis and troubleshooting using Microsoft SQL Server, including writing and optimizing queries. Monitor application performance and resolve incidents and service requests within defined SLAs. Collaborate with L1 teams, developers, and third-party vendors to resolve escalated issues. Conduct root cause analysis and implement corrective actions to prevent recurring issues. Work on application deployments, patches, and configuration changes in collaboration with the development and DevOps teams. Document solutions, standard operating procedures (SOPs), and maintain knowledge base articles. Participate in application testing and validation in coordination with QA teams. Ensure uptime, reliability, and smooth functioning of critical business applications. Required Skills and Qualifications: Minimum 1+ year of experience in Application Support (L1 or L2). Strong hands-on experience with PL SQL Server – writing queries, procedures, and troubleshooting database issues. Should be good in Shell Scripting Basic knowledge of Linux commands and environment. Exposure to CRM systems (such as Salesforce, Microsoft Dynamics, or equivalent). Understanding of APIs and experience using tools like Postman or SoapUI for testing and debugging. Good communication skills to interact with business users and technical teams. Ability to work in a fast-paced environment and handle multiple issues simultaneously. Preferred Qualifications: Experience in incident management tools (e.g., ServiceNow, Jira, etc.). Understanding of ITIL processes. Willingness to work in shifts or on-call rotations if required. Job Types: Full-time, Permanent Pay: ₹200,000.00 - ₹400,000.00 per year Shift: Rotational shift Work Days: Monday to Friday Weekend availability Work Location: In person

Experience Min.3 - 5 Years Salary 3 LPA - 5 LPA Description The UAM - Lead will oversee the user access management processes, ensuring that user access rights are granted and revoked in compliance with company policies and security standards. Responsibilities Lead and manage the UAM team to ensure effective execution of user access management processes. Develop and implement policies and procedures for UAM to enhance security and compliance. Conduct regular audits of user access and permissions to ensure adherence to security protocols. Collaborate with IT and security teams to address any access-related issues and implement improvements. Train and mentor team members on best practices in user access management. Skills and Qualifications 3-5 years of experience in User Access Management or related field. Strong knowledge of identity and access management (IAM) systems. Experience with role-based access control (RBAC) and provisioning/de-provisioning processes. Familiarity with compliance frameworks such as GDPR, HIPAA, or similar. Proficient in using access management tools and technologies (e.g., Okta, SailPoint). Excellent analytical and problem-solving skills. Strong communication and leadership abilities. Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹500,000.00 per year Schedule: Day shift Rotational shift Work Location: In person Application Deadline: 30/07/2025