Zoho CRM

About the organization

Zeitgeist Retail Private Limited (ZRPL) is an E-Commerce Technology and Services company, headquartered in Bengaluru, India. The company works closely with leading brands to manage end-to-end services, including product listing and catalog management, stock planning, accounts reconciliation, and sales return management for a transformational platform as an API integration for employer brands and consumer technology service companies.

Job Summary

Zeitgeist Retail Private Limited is seeking a proactive and analytical Zoho CRM Specialist to join our team. This role is pivotal in optimizing our customer relationship management processes, enhancing sales performance, and supporting data-driven decision-making across departments. The ideal candidate should have 1-2 years of experience in CRM management, with a strong grasp of Zoho CRM’s functionalities and data analytics skills. This position requires collaboration with sales, marketing, and other teams to streamline CRM practices and drive operational efficiency.

Key Responsibilities

• Zoho CRM Administration: Manage, customize, and optimize Zoho CRM configurations to align with business needs, particularly for sales and marketing.
• Data Integrity & Maintenance: Develop and implement protocols for accurate data entry, cleansing, and maintenance to ensure CRM data reliability.
• Data Analysis & Insight Generation: Analyze CRM data and sales metrics to uncover trends, forecast outcomes, and identify growth opportunities.
• Reporting & Dashboard Management: Build and maintain comprehensive reports and dashboards to facilitate strategic and operational decision-making.
• Cross-functional Collaboration: Work closely with cross-functional teams to maximize CRM utility, streamline workflows, and align CRM processes with business goals.
• Training & Support: Conduct training sessions for team members on Zoho CRM best practices, ensuring smooth adoption and continuous improvement in CRM usage.

Qualifications & Skills:

• Educational Background: Bachelor’s degree in Business Administration, Marketing, Information Technology, or a related field.
• Experience: 1-2 years of experience in CRM management, ideally with hands-on experience in Zoho CRM.
• Analytical Skills: Strong mathematical and analytical skills to interpret data and provide actionable insights.
• Technical Proficiency: Familiarity with data analysis, reporting tools, and CRM platforms.
• Communication & Collaboration: Excellent interpersonal and communication skills for effective collaboration across departments.
• Attention to Detail: Detail-oriented with strong organizational and problem-solving skills, ensuring accuracy and thoroughness in CRM data and processes.

Job Type: Full-time

Pay: ₹355,532.42 - ₹1,648,909.76 per year

Work Location: In person