Relationship Manager

About the organization

Zeitgeist Retail Private Limited (ZRPL) is an E-Commerce Technology and Service company, headquartered in Bengaluru, India. The company works closely with leading brands to manage end-to-end services, including product listing and catalog management, stock planning, accounts reconciliation, and sales return management for a transformational platform as an API integration for employer brands and consumer technology service companies.

Job Summary

We are seeking a Relationship Manager with 3-5 years of experience to manage and grow relationships within the B2C segment, focusing on student and employee purchase programs. The ideal candidate will have a strong understanding of consumer needs, especially in institutional and corporate environments, and will work closely with clients to provide tailored purchasing solutions. This candidate will play a pivotal role in driving engagement, customer satisfaction, and program adoption.

Key Responsibilities

• Program Management: Oversee the execution and success of student and employee purchase programs, ensuring clients understand the value of the offerings.
• Client Relationship Building: Develop strong relationships with program administrators (e.g., university or HR representatives) and key stakeholders within the education and corporate sectors.
• Onboarding & Support: Assist clients in the onboarding process, ensuring smooth program setup and addressing any queries or concerns they may have.
• Sales Targets: Drive growth by meeting sales and engagement targets through the expansion of the purchase programs across educational institutions and corporations.
• Customer Education: Work with the marketing and sales teams to create awareness and drive adoption of the programs, providing ongoing education and communication to end-users (students and employees).
• Issue Resolution: Act as a key point of contact to resolve any operational, product, service-related issues that may arise.
• Collaboration: Partner with internal teams to ensure product offerings are aligned with market trends and customer expectations.
• Client Feedback: Regularly gather and analyze client feedback to continuously improve service offerings and customer satisfaction.

Skills/Competencies required:

• Strong interpersonal and communication skills with the ability to engage effectively with both corporate and individual consumers.
• Experience with B2C sales and relationship management, particularly in education or corporate purchase programs is a plus.
• Demonstrated ability to drive program adoption and meet sales targets.
• Problem-solving mindset with the ability to address client concerns quickly and effectively.
• Knowledge of CRM software and experience in managing client data.
• Proficiency in understanding digital platforms for purchase program.

Qualifications

• Bachelor’s degree in business, Marketing, or a related field.
• 3-5 years of experience in client relationship management, B2C sales, or a similar role.
• Proven track record of managing programs targeting students or employees, preferably in technology or consumer goods.
• Experience with e-commerce or purchase programs is a plus.

Preferred:

• Experience in managing large-scale purchase programs across educational institutions or corporate clients.
• Familiarity with market trends related to student and employee purchasing behavior.

Working Hours

Monday – Friday 9.00am to 6.00pm or 10.00am to 7.00pm

Job Type: Full-time

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Work Location: In person