12379 Technical Support Jobs - Page 36

Customer Relationship Management After sales services Resolve customer / clients’ issues Customer / Client visits Clients & Vendor Management Technical Support and Escalation Handling Technical - non technical support

You are required to work as a Telecaller, focusing on Banking Collection. The job type is full-time, and you will be responsible for making calls to customers. The preferred candidate for this position is a female with experience in technical support and tele sales for at least 1 year. Your work schedule will be in the morning shift and there is a performance bonus included. The ideal candidate should have completed Higher Secondary (12th Pass) education and be proficient in Hindi and English languages. If you meet these requirements and are comfortable with making calls to customers for banking collection, this role may be well-suited for you.,

You should have a Bachelor's degree or higher in Electrical, Electronics, or Instrumentation Engineering. Professional certifications like Certified Control Systems Technician (CCST) or Certified Automation Professional (CAP) are preferred but not mandatory. With a minimum of 7-15 years of experience as an Instrumentation Engineer in the energy, oil and gas, or related industries, you should be proficient in design software, control systems, and PLC programming. Your strong knowledge of instrumentation principles, process control systems, and various instrumentation devices and technologies will play a crucial role. Proficiency in AutoCAD, ETAP, or similar engineering software is essential for this role. Analytical skills will be required to diagnose complex instrumentation issues, propose effective solutions, and implement them promptly. Excellent interpersonal and team collaboration skills are a must as you will need to communicate complex ideas to technical and non-technical stakeholders. You should be adaptable and flexible to work in a dynamic environment with changing priorities and deadlines, and be willing to travel to project sites as required. Collaborating with project teams, you will develop instrumentation and control system engineering designs, specifications, and drawings that meet project requirements, industry standards, and client expectations. You will oversee the installation, inspection, and commissioning of instrumentation systems on project sites, ensuring proper testing and calibration for accurate measurements and reliable performance. Quality and compliance are key aspects of this role, where you will ensure that all instrumentation systems meet applicable standards, codes, and regulations. Regular audits and inspections should be conducted to maintain compliance with safety, environmental, and quality requirements. Prepare technical documentation, including specifications, datasheets, reports, and user manuals for instrumentation systems. Monitor project progress, prepare progress reports, and communicate updates to the project team and stakeholders. Collaborate with multidisciplinary teams to develop integrated solutions and provide technical guidance and support to junior team members when required. ,

As the Head of Production, you will play a crucial role in the planning, coordination, and control of manufacturing processes including Factory Layout and Production Layout. Your responsibilities will involve working closely with internal and external stakeholders to provide technical support, ensure high-quality products and business practices, and manage teams and projects across the business. It will be essential for you to provide clear leadership, inspire and motivate staff, and mentor them towards achieving excellence. Your key responsibilities and deliverables will include designing and developing factory and production layouts, validating their functionality, developing engineering bill of process and Bill of resources, planning manufacturing processes for assembly, calculating capacity and cycle times, and designing equipment, tooling, jigs, and fixtures. Additionally, you will be involved in supplier qualification processes, developing quality metrics, performing analysis using variational stack-up analysis software, planning MES architecture, managing factory operations, ensuring regulatory compliance, conducting safety and risk analysis, and implementing ISO standards. To excel in this role, you are required to have a BE/ME degree in Mechanical/Automobile/Industrial Engineering with a strong background in Factory planning, Layout planning, and Validation. You should have experience in automated and manual assembly lines, tool design, manufacturing, and validation, as well as knowledge of manufacturing process planning, GD&T, tolerance stack-up analysis, quality metrics, and various quality standards. Familiarity with PLM, ERP, EBOM, MBOM, CMM, Blue light scanning process, and ISO standards is necessary, and knowledge of I4.O and ISA95 standards will be advantageous. Key competencies for this role include being result-oriented, self-motivated, passionate about learning, having a problem-solving attitude, maintaining the highest level of integrity, taking ownership of tasks, and demonstrating pride in your performance and its impact on the company's success.,

You will be joining MIS INTERNATIONAL PVT LTD., a branch of the MNC MIS GROUP, with operations spanning 12 countries and a dedicated team of 200 employees. As the Sales and Service Manager specializing in VFD (Variable Frequency Drives) and Switchgears, your primary responsibility will revolve around overseeing all sales activities related to these products. Your tasks will include meeting sales targets, cultivating new leads, and offering technical support to clients. Building and maintaining strong customer relationships, ensuring their satisfaction, and collaborating with various departments to attain organizational objectives are also integral components of this role. To excel in this role, you should possess a strong background in sales and business development, coupled with technical expertise in VFD and Switchgears. Your exceptional customer service skills, ability to manage client relationships effectively, and proficiency in conducting market research and interpreting data will be crucial. Your communication and presentation skills should be top-notch, enabling you to engage with clients and deliver compelling presentations. Demonstrated success in meeting sales targets, generating leads, strong project management capabilities, and an educational background in Electrical Engineering or a related field will be advantageous. Previous experience in the electrical equipment or related industry would be considered a plus.,

As an Electrical Design Engineer at Kalpataru Projects International Ltd, you will be responsible for all electrical design functions within the Oil & Gas Division. Your primary tasks will include preparing MTO for EPC tenders, reviewing design engineering drawings, and documents, as well as preparing complete electrical materials MR & MTO of Electrical Bulk Items. You will also be involved in reviewing vendor documents, preparing TBA & TQ before ordering, and finalizing electrical equipment sizing such as earthing calculation, cables sizing calculation, panels feeder details, electrical load list, area calcification, equipment & lighting layout drawings. Additionally, you will be responsible for maintaining an engineering & vendor documents tracker and providing basic technical support to resolve issues raised during construction activities. Collaboration with all project engineering members, inter-departmental alignment, and coordination with external contractors are crucial aspects of this role. You will also coordinate with vendors (OEM) for document closure, liaise with clients and consultants for technical clarification and approval of documents/drawings, and provide technical assistance to the site team. To qualify for this position, you should hold a graduate degree in engineering and have a minimum of 8 years of experience in the Oil & Gas industry. Strong communication skills, attention to detail, and the ability to work effectively in a collaborative environment are essential for success in this role.,

This is a full-time role for a Presales Engineer specializing in passive cabling solutions, based on-site in Ahmedabad. As a Presales Engineer, you will be responsible for providing technical support, developing and presenting presales solutions, and collaborating closely with the sales team to propel the sales process forward. Your primary objective will be to enhance customer satisfaction by integrating solutions effectively and ensuring adherence to security measures. Your day-to-day tasks will revolve around engaging with clients to comprehend their needs, devising customized solutions, and conducting presentations and demonstrations to showcase the value of the products. To excel in this role, you should possess Technical Support and Integration skills, have experience in Presales and Sales environments, be well-versed in Security measures and protocols, exhibit excellent communication and presentation abilities, and demonstrate effectiveness in a team setting. A Bachelor's degree in Engineering, Computer Science, or a related field is required. Previous experience in the cabling or IT infrastructure industry would be advantageous.,

As an authorised channel partner for FS Curtis, a renowned air compressor manufacturer, Kamdhenu Techno Vision is currently seeking a dedicated Sales Service Engineer to join our team in Aurangabad. In this full-time on-site role, you will play a crucial part in providing technical support, troubleshooting, conducting field service visits, and performing maintenance and repair tasks. Your responsibilities will also include working closely with clients to ensure their satisfaction, while meeting sales service objectives efficiently. To excel in this role, you should possess strong troubleshooting and technical support skills, along with a proven track record in field service, maintenance, and repair. Excellent communication skills are essential to effectively liaise with clients and convey technical information. Your problem-solving abilities and technical aptitude will be key in addressing various challenges that may arise. The role requires the ability to work both independently and collaboratively as part of a team, demonstrating a high level of professionalism and commitment. If you hold a Bachelor's degree in Engineering, a Technical Field, or a related discipline, and are looking to leverage your expertise in a dynamic and rewarding environment, we encourage you to apply for this exciting opportunity with us at Kamdhenu Techno Vision.,

This is a full-time hybrid role for a Technical Sales Engineer at Neel Industrial Solutions Pvt. Ltd., located in Kalyan Dombivli with some work from home opportunities. As a Technical Sales Engineer, your primary responsibilities will include providing technical support and sales engineering expertise, developing and maintaining strong customer relationships, and generating new sales opportunities. You will engage in pre-sales technical consulting, product demonstrations, and after-sales support to ensure customer satisfaction. To excel in this role, you should possess Technical Sales and Sales skills along with Sales Engineering and Technical Support expertise. Strong communication skills are essential for effective interaction with customers. Excellent problem-solving and analytical skills will be beneficial in addressing customer needs and challenges. Your proven ability to work independently in a hybrid work environment will be an advantage. A Bachelor's degree in Engineering, Technology, or a related field is required for this position. Experience in the industrial solutions sector is considered a plus, providing you with a competitive edge in understanding the industry's dynamics and customer requirements.,

You will be joining EnnovaTech Solutions as a Technical Support Specialist in New Delhi, with the option for remote work. Your primary responsibility will be to offer technical assistance and support to customers, resolving queries, troubleshooting technical issues, and ensuring high levels of customer satisfaction regularly. To excel in this role, you should possess technical support and troubleshooting skills, strong analytical capabilities, and excellent communication and problem-solving abilities. Your experience in the hospitality industry will be an advantage, and a Bachelor's degree in Information Technology, Computer Science, or a related field is required. The compensation offered for this full-time hybrid role is 8-10 LPA. Join us and be a part of a dynamic team that is driving innovation in the hospitality industry.,

This is a full-time on-site role for an Area Technical Manager/Technical Officer located in Rajkot. You will be responsible for providing technical support, managing teams, and handling analytical tasks. Your duties will include overseeing research and development (R&D) projects, managing project timelines, and ensuring the successful implementation of technical solutions. To qualify for this position, you must have the ability to work on-site in the Saurashtra location. A Bachelor's degree in Engineering or Technology is required. Previous experience in the finance or housing sector would be considered a plus.,

HSC with 6 months exp/ Graduate fresher Salary - 21k in-hand + incentives 6 days working with any 1 week off Day shift

The Associate Manager, Technical Support is responsible for managing and guiding a team of technical support professionals who provide advanced diagnostic, troubleshooting, and technical support services for sophisticated systems, hardware, and software. You will provide mentorship and coaching to technical support associates to enhance problem-solving capabilities, exercising judgment and discretion to handle escalated issues and make impactful decisions. Collaborating with cross-functional teams, you will contribute to the development of support processes, ensuring continuous improvement in service delivery. This role may involve contact with confidential or sensitive customer information, requiring special treatment in accordance with Red Hat policies and applicable privacy laws. Your responsibilities will include overseeing the technical support operations for diagnosing, troubleshooting, and resolving complex issues related to electro/mechanical equipment, computer systems, software applications, and networking systems. You will provide direct management, mentoring, and coaching to technical support engineers, field technicians, and support specialists, ensuring adherence to support protocols and best practices. Addressing escalated customer issues that have not been resolved through standard support procedures, you will leverage your expertise and evaluative judgment to develop solutions for non-functioning systems and software. Establishing and maintaining effective communication lines with design engineering and software development teams will be crucial to address reliability, maintenance, and design issues. Ensuring that the support team is up to date with the latest product updates, upgrades, and software releases, you will facilitate technical training and installation programs for customers as needed. Additionally, you will be responsible for selecting, developing, and evaluating personnel to maintain a high-performing technical support team that aligns with organizational goals and objectives. To excel in this role, you should have 8 to 10 years of people management experience, preferably in a Technical Support environment. About Red Hat: Red Hat is the world's leading provider of enterprise open-source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Our associates work flexibly across work environments, from in-office to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, regardless of their title or tenure. We foster an open and inclusive environment, hiring creative, passionate individuals ready to contribute their ideas, solve complex problems, and make a significant impact. Inclusion at Red Hat: Red Hat's culture is built on the open-source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. We aim to empower individuals from diverse backgrounds, perspectives, and experiences to collaborate, challenge the status quo, and drive innovation. Our goal is to provide equal opportunity and access to all, celebrating all voices and identities within our global community. We invite and encourage applicants from all backgrounds to join our diverse and inclusive environment. Equal Opportunity Policy (EEO): Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you require assistance with completing our online job application, please contact application-assistance@redhat.com. Please note that general inquiries, such as those regarding the status of a job application, will not receive a reply.,

The Aftermarket Sales Manager responsible for operations and travel in the Southern US area should be well-versed in the maintenance of rotating equipment in Oil and Gas, Chemical, and Petrochemical applications. They must have in-depth knowledge of the equipment's life cycle and a good understanding of the industrial maintenance market in Louisiana. This individual should have a strong technical background in reciprocating and centrifugal compressors, pumps, gas and steam turbines applications, and other rotating equipment. The position is based in Houston, Texas, and requires frequent travel. Responsibilities - Manage sales and Business Development activities in assigned territories for Blackstone's enterprise service offerings, focusing on technical shop services, field services, parts sales, and repairs. - Create and maintain customer relationships in the country, driving market share penetration through onsite representation and relationship development. - Collaborate with global commercial teams to develop proposals, quotations, and technical support solutions for local customers. - Develop and execute core and non-core sales pipelines with measurable revenue impact. - Support project execution and customer interactions as per contractual requirements. - Assist in future business development plans, organizational growth, and infrastructure development in the country. - Act as the customer entry point for technical support and engineered solutions provision, coordinating with CST technical support and Solution portfolio management. - Collect data for equipment troubleshooting and root cause analysis. - Interpret P&IDs, PFDs, and other engineering drawings/documents. - Maintain flexibility in scheduling to meet customer needs. - Participate in company-based learning initiatives. - Provide updates on order intake and forecasts. Education & Experience - Bachelor's degree in Mechanical Engineering or related technical disciplines. - Minimum of 10 years of experience in maintenance services in oil and gas/chemical/petrochemical industries, including Technical advisory, Sales, and Commercial roles related to rotating equipment. - Strong technical background in rotating equipment and auxiliaries, focusing on Operations and Maintenance. - Excellent communication skills and a self-starting/entrepreneurial attitude. - Proven track record of established relationships with regional customers.,

As a Service Process Management (SPM) professional at Nokia, your role will involve the design, development, deployment, and innovation of services portfolios with best-in-class processes. You will play a crucial part in ensuring the efficient delivery of services through tools, automation, and Robotic Process Automation (RPA). Your responsibilities will include identifying service goals, supporting service delivery throughout the entire lifecycle, and implementing processes to enhance service quality. In this role, you will be managing various aspects of end-to-end release deployment, ensuring the reference process repository is up-to-date, coordinating with pilot teams and process owners, and ensuring adherence to the defined process deployment framework. You will be responsible for providing management reports on deployment progress, obtaining business sign-off, and planning the rollout process, including the method of deployment. Additionally, you will oversee change management activities, such as communication, preparation, and training. Your expertise will be crucial in working effectively within a mixed environment, applying best practices, and leveraging your knowledge of internal and external business issues to improve service process design. You will be expected to have a deep understanding of how different areas integrate to achieve objectives, use advanced analytical skills to solve complex service process design challenges, and provide guidance and mentorship to your team. Key Skills and Experience: - Impact: Accountable for the quality, accuracy, and efficiency of team achievements with short-term, departmental/project-focused impact. - Scope & Contribution: Ability to perform day-to-day activities, conduct root cause analysis in complex problems, and develop and implement recommendations. - Innovation: Demonstrates support for delegated decisions, suggests improvements, seeks opportunities for innovation, and adapts to changing business environments. - Communication: Influences others, communicates effectively with leadership, and negotiates operational issues. Your knowledge and experience in service process management, along with your managerial skills, will be essential in this role. You are expected to have 4-6 years of relevant experience and/or a graduate equivalent degree in a specific professional discipline. About Nokia: At Nokia, we are committed to innovation and technology leadership in mobile, fixed, and cloud networks. Joining our team means contributing to creating technology that helps the world act together. We promote an inclusive way of working where new ideas are welcomed, risks are taken, and authenticity is valued. Nokia offers continuous learning opportunities, well-being programs, employee resource groups, mentoring programs, and a diverse, inclusive culture where individuals thrive and feel empowered. We are dedicated to inclusion and are an equal opportunity employer. Join us at Nokia, where you will be included, empowered, and set up for success.,

Good Experience of SAP Implementation & Support of all modules technical support and give training all departments Good Knowledge of Hardware & Software.

Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice For Technical & Customer Support SAlary Upto 6 LPA Call HR Adeeba On 7975182651 Or 9964080000 Job description We have opportunity for International voice proces _Night shift_ Technica Support Interested candidate Call HR Adeeba On 7975182651 Or 9964080000 We have opening for Customer service and Technical support Candidate should be with Good to Excellent communication Candidate with International voice experience can apply Fresher can apply -Need good to Excellent Communication Call HR Adeeba On 7975182651 Or 9964080000 visit jobshop.ai to explore other open positions with us

Greetings from JobShop, India's Largest BPO Recruitment Company. We are hiring the following positions for various clients of ours, to apply with JobShop Call Ambika on 9110657487 or 9964080000 You can also visit our website jobshop.ai to chat with our HR Recruiters Job description Hiring for Technical support executive/CSE/for international BPO. salary: 27 K to 50K CTC Qualification: Graduation passed, Excellent English communication. shift: Rotational Location: Manyata Tech park, whitefield, Brookfield, Marathalli, Electronic City & BTM Layout Apart from these positions we have 200+ open positions which you can view by visiting our website jobshop.ai For More Details Please Call HR Ambika on 9110657487 or 9964080000 Daily Walkin Drives, book your slots today #CallCenter #BPO #CustomerService #Customercare #TechSupport #NonVoice #jobsinbengaluru

Provide 2nd level expert technical support to Service and Construction Ensure thorough technical/statistical WTG stop analysis support incl. recommended spare parts for error remedy Provide support to Construction in installation, commissioning and start-up of wind turbines Provide support to service operation on resolution of turbine alarms / alerts On request from Sales provide technical input to support sales of WTGs and Service products At the request from Service/Construction, liaise with clients to facilitate resolution of technical issues to ensure increased customer satisfaction and support long-term business growth Provide translation support of technical matters on a need basis Liaise with other technical staff throughout the company (worldwide) as part of solving technical issues Provide trouble-shooting support to field technicians Actively convert knowledge into business value Analyze poor performing wind turbines / wind farms and provide solutions When needed identify spare parts and documentation Cascade troubleshooting knowledge to the field by documenting knows solutions in Vestas Global Advisor (VGA) Ensure correct SW and parameter settings for windfarms Compile SW suggestions. Coordinate and give assistance in SW field test Remote Software upload Anchor Reliability calls within Vestas and with the external customers Qualifications Bachelors Degree in Electrical / Electronics Required 10-15 years working experience in trouble shooting / technical support of Wind turbines preferably in Vestas / Vestas Off shore Experience in Classic and VMP controller would be preferred-Experience in GE/ Sulzon /Senvion/ Gamesa would be an advantageous Competencies Strong diagnostic and troubleshooting technical skills with emphasis on root cause analysis Able to multitask and prioritize daily work under a fast paced environment Ability to priorities tasks in accordance with business objectives Ability to develop networks internationally to develop own knowledge base and solve technical issues Having an overview on the overall business requirement and volunteer to support business values

we're seeking a future team member for the role of Senior Associate, Full-Stack Engineer to join our Clearing Markets Treasury Engineering team. This role is located in Pune, MH - HYBRID. In this role, you'll make an impact in the following ways: Consults with internal business groups to provide appropriate application software development services or technical support. Provides application software development services or technical support in more complex situations. May also be responsible for requirements gathering and BRD/SRD preparation. Has thorough knowledge of the Software Development Life Cycle. Conducts reviews of the test Plan and test Data. May allocate/ coordinate work within a team/project. The job holder leads the technical design, development and documentation of cross-functional, multi-platform application systems. S/he analyzes, defines and documents requirements for data, workflow, and logical processes and interfaces with other systems. S/he also ensures that expected application performance levels are achieved by coordinating, coding, testing, implementation and documentation. Must have thorough and demonstrative knowledge on or both the user-side frontend of a website, as we'll as the backend, server-side that powers the user-side. Additional requirements include intermediate understanding of security principles, relational databases and architecture design principles. Programming we'll-designed, testable, efficient code. Analyze, design and develop tests and test-automation suites. Develop flowcharts, layouts and documentation to satisfy requirements and solutions. Maintain software functionality and currency (technical debt and gain). Actively participate in code reviews. Integrate software components into a fully functional software system. Apply security and privacy principles. Execute full lifecycle software development. Develop software verification plans and quality assurance procedures. Troubleshoot, debug and upgrade existing systems. Ensure software is updated with latest features. Participate in deployment process following all change controls. Provide ongoing maintenance, support and enhancements in existing systems and platforms. Provide recommendations for continuous improvement. Active learning engagement. Complete all required mandatory training / policy awareness curricula on time. Use learning tools such as Pluralsight to complete both recommended and aspirational targets set in personal development plans. Demonstrate team work. Leverage existing products/functionality and promote reuse. Work alongside other engineers on the team to elevate technology and consistently apply best practices. Collaborate closely with all the other members of the team to take shared responsibility for the overall efforts that the team has committed to. Collaborate cross-functionally with data engineers, business users, project managers and other engineers to achieve elegant solutions. Utilize local meetups to gain and share knowledge. Compiles documentation written by more senior developers of all procedures used in system. Acts as mentor to junior level engineers. Prior experience with using a specific application development toolkit and knowledge of front end and backend development coding languages such as C#, Java, HTML, NodeJS, CSS, JSON, Angular, JavaScript. Must also have proficiency in Core Spring, ANSI, Docker. Communications and organization skills; team work skills. N/A. Contributes to the achievement of area objectives. To be successful in this role, we're seeking the following: Bachelors degree in computer science engineering or a related discipline, or equivalent work experience required. 5-10 years of experience in software development required; experience in the securities or financial services industry is a plus. Job holder must have understanding interdependencies and business impact of future IT plans. S/he must have prior lead experience selecting and implementing vendor-specific methodologies and prior consulting experience with structured methodologies. Job holder must have broad experience with multi-platform development tools and toolkits..

The D&B Hoovers team is looking for a Senior Quality Engineer In this role, you'll own the testing of D&B Hoovers product enhancements, bug fixes, and other features of our global sales & marking applications you'll spend part of your time leading a QA organization planning for entire sprint, distributing the work (manual/automation) to QAs present across different locations and multiple time zones You will also be responsible for maintaining test suites, test cases repositories to make sure that they are up to date Also manually testing new features and part of your time writing new Ruby/Watir automation for recently released features you'll help us maintain existing suites running in Jenkins and expand their coverage as new features are developed Your inherent curiosity and tenacity will drive you to try new things, dig into features to wring out the bugs, and work closely with Development and Product Management to fully understand what you're working on you'll share your knowledge & experience as a valued team member, and learn from others through pair programming, code reviews, application deep dives, and other sharing sessions Key Responsibilities: As QA Engineer, Planning & Execution of manual/automation work for QAs across locations & time zones for sprints and releases throughout the year. Take ownership of new features by writing comprehensive test cases and executing manual tests. Write automated tests for recently released features and other items from our automation backlog. Collaborate with others on the broader engineering team & product managers to ensure complete understanding of what you're testing, and we'release with extreme quality. Execute smoke and regression tests - both automated and manual - and being the lead for QA in our deployment when it s your turn in the rotation. Be an active member of the team to share your knowledge and be enthusiastically open to learning from others. Share your ideas on process improvement, innovation, test approach, and other ways to make us an even better team. Team up with our Technical Support team when you can to help troubleshoot complex customer issues. Key Skills: Exceptional tester with 8 - 12 years QA experiences testing web applications. 3-5 years of leading a QA organization spread across different geographic locations and multiple time zones. 3-5 years of experience writing test automation in a scripting language like Ruby, Python, or JavaScript (Ruby/Watir preferred). Experience working on an internationalized application General understanding of relational data and SQL Experience writing behavior-driven automation like Cucumber. Familiarity with TestRail or another test case repository. Exposure to Jenkins. Comfortable with Linux/OSx. Familiarity with CRMs like Salesforce or Microsoft Dynamics. Good understanding of complex applications and their interactions with integrated products. Playwright framework working experience.

Infosys BPM is Hiring! Elevate Your Career in Customer Service & IT Support Bangalore & Pune Locations: Bangalore & Pune Shifts: 24/7 (Primarily Night Shifts | Rotational | US Shifts/ Australian Shifts) Mode: Work from Office (100% WFO) Eligibility: Any Graduate Open Roles Customer Service Senior Process Executive | Location: Bangalore | Experience: 1 - 2 Years What You'll Do: Engage customers via international voice process with empathy & clarity Troubleshoot issues or escalate where needed Handle objections, upsell services, and ensure customer delight Log and manage cases in the CRM system Keep updated on company offerings and market trends Must-Haves: Excellent communication skills, flexibility for night shifts, international voice experience preferred IT Service Desk Senior Technical Process Executive | Location: Pune | Experience: 1 - 2 Years What You'll Do: Resolve IT issues via calls/chat/mail using tools like ServiceNow, Remedy Support VPNs, drivers, Active Directory, O365, and basic networking Ensure timely ticket closure and high CSAT Collaborate across teams for escalations Follow structured training programs and compliance protocols Must-Haves: Strong communication, analytical thinking, familiarity with IT tools and concepts Customer Service Process Executive (Freshers) | Location: Bangalore Kickstart your career in a global BPM giant! Get trained in international voice support Build customer relationships through excellent communication Learn real-world skills in customer service and tech support Must-Haves: Excellent spoken English, enthusiasm to learn, adaptability to night shifts Team Lead Customer Service Operations (6+ Years) Location: Bangalore What Youll Do: Lead and manage CS teams to meet KPIs CSAT, NPS, FCR, IR Drive team engagement, performance reviews, and process improvements Handle escalations, shrinkage, roster planning, and career development Deep dive into metrics, coaching, and feedback management Must-Haves: BPO leadership experience (international voice), solid people management & client-facing skills, KPI-driven mindset What You Need to Bring Excellent communication skills (written & verbal English) Willingness to work in US time zones (Night Shifts) Any Full-time Graduate (No backlogs) Commitment to 100% Work from Office (No Hybrid) Readiness to complete client-specific training Ability to handle 24x7 rotational shifts Preferred: Basic understanding or any customer support certification Mandatory Documents to Carry Updated printout of your resume Any 2 government-issued photo IDs (PAN / Aadhar / Voter ID / Passport) All original academic documents for verification: 10th & 12th Marksheets Graduation (All Semesters, CMM, Provisional & Degree Certificate) Laptops & cameras are not permitted due to security restrictions. Government ID is mandatory for entry into the campus. How to Attend the Walk-In Carry a copy of this email/invitation Register your application in advance Walk into the Infosys Ltd. Indore (Infosys Limited SEZ, Indore Unit-1, Ground & First Floor-Wing A, SDB1, Building, Scheme No. 151 & 169B, Super Corridor, Vill. Bada Bangarda & Tigriya Badshah, Indore, Madhya Pradesh, India,453112) on 16th, 17th and 18th July 2025 between 10:00 AM 1:00 PM Why Join Infosys BPM? World-class training & upskilling Work with global clients Dynamic, inclusive work culture Clear career progression pathways Competitive compensation and benefits Ready to take the next step? Apply now and become a part of one of the most respected BPM organizations in the world! Thanks & Regards, Talent Acquisition Team Infosys BPM Ltd

Think of yourself as someone who provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues. You are the go-to person for first level technical support for internal customers - to provide resolutions to technical concerns which will result in minimal recurring issues. As you tackle your new tasks for the day, you know that it will lead to one thing: you will ensure quality service in accordance with departmental standards and guidelines, and provide positive customer service orientation resulting in high customer satisfaction ratings. Key Responsibilities: You will respond to telephone calls and email messages from users requesting for assistance; log and keep records of customer/employee queries interpret problems and analyze possible causes of hardware and software failure Identify computer hardware, software and telecommunications malfunction and take appropriate action to resolve these issues while ensuring data and system integrity. As necessary, you will conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates. You will assist in conducting user s application testing during program implementation, migration, and system maintenance. You will perform desktop system maintenance/upgrades including all desktop OS patches, and create/maintain documentation of instructional procedures (ie hardware/software installation) and/or knowledge-based troubleshooting techniques. Other tasks will include maintaining an inventory of computer hardware assets, peripherals, and software licenses owned by the company; and perform scheduled preventive maintenance of computer systems. Required Qualifications: At least 2-3 year minimum experience Knowledge of I.T. systems and equipment as we'll as their installation, configuration, maintenance, and repair; has vast working knowledge of I.T. requirements/demands in call center operations and corporate organizations - particularly in the area of Operations support; We need someone with above-average problem-solving, decision-making, and analytical skills Big plus if you are a skilled technical writer - able to document problems and solutions for customers and other technical support personnel. You have good time and project management skill Excellent English communication skills - both spoken and written You are adaptive to changing work schedules and working hours; excellent customer orientation and interpersonal, customer care skills Education / Certifications: Bachelor s Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course

As a Technical Support Engineer, you will be part of a highly skilled talented Customer Support team who work with CrowdStrike customers globally focusing on multiple security product offerings. The role involves working with CrowdStrike internal teams to resolve customer problems including troubleshooting, identification of root cause and issue resolution to help them receive the most benefit from their investment. The ideal candidate will have the energy and drive to discover and learn new technologies. Be fanatical about the customer, relentlessly focused on innovation and have limitless passion to drive their unlimited potential. This is a high energy, fast paced working environment that helps CrowdStrike achieve customer success. Location: Bangalore (Hybrid) What you'll Do: Work in a 24x7 dynamic and exciting technical environment as part of a talented team with relentless focus on delighting our customers, partners and teammates. Demonstrate ownership of customer s concerns - assess impact, troubleshoot logically, engage relevant stakeholders, identify root cause and resolve them to the satisfaction of our customers. Communicate effectively with internal and external stakeholders. Work with Product experts to fix bugs or enhance product features. Manage time effectively to meet or exceed operational goals. Learn cutting edge technologies and gain product knowledge. Create/Share Knowledge articles and contribute to mentoring/training efforts. May be scheduled to work on shifts/Weekends/holidays as per the business requirement. What you'll Need: Bachelors degree in Computer Science, Information Technology, Cyber Security, or related field 5-10 years experience in Product Technical Support role supporting Global enterprise customers Customer management capabilities, ability to handle priorities, Ability to lead technical discussions with customers, Ability to communicate technical concepts to non-technical audiences. Outstanding oral and written communication skills. Commitment to continuous learning and staying updated with new product features. Customer focus, Analytical thinking and Logical troubleshooting aptitude. Proven experience in troubleshooting and diagnosing issues at the application and operating system level within either Windows, Linux or Mac environments. Understanding of operating system fundamentals including user and kernel space, memory management, shared libraries, file and network IO, Windows registry, software distribution, etc Hands on experience using the tools and techniques to debug problems within either Windows, Linux or Mac environments Required Technical Skills (SIEM/SOAR): Strong understanding of SIEM technology - Log ingestion, Log Parsing, correlation rules, query optimization, etc Experience with API integration, REST APIs and troubleshooting. Third Party tool integrations, API troubleshooting, custom connector support. SOAR Playbook deployment, workflows and integrations. Knowledge of Database Query language (eg. SQL) and Regex Understanding of JSON/YAML Performance Tuning and Optimization Proficiency in at least one scripting language (Python, PowerShell, Shell) Any SIEM/Security Certifications would be a plus. Bonus Points: Knowledge of MITRE ATT&CK framework Experience with Version control systems (Git) Experience with cloud platforms and deployments (AWS, AZURE, GCP) Expertise in container administration & orchestration Knowledge of common security tools and technologies Understanding of security best practices and compliance requirements Benefits of Working at CrowdStrike: Remote-friendly and flexible work culture Market leader in compensation and equity awards Comprehensive physical and mental we'llness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections Vibrant office culture with world class amenities Great Place to Work Certified across the globe

Role & responsibilities Provide international customer service through voice support Offer technical support to customers (Network Troubleshooting) Demonstrate strong communication skills Qualifications: Graduate with 18 months of international voice process experience. Pay range and compensation Package: The salary range for this position is 3.6LPA to 5 LPA Contact Details: Share your CV in PDF format at Omshankar.srivastava@gmail.com Contact Person: Om Shankar Srivastava - 8826923749 DIRECTLY REACHOUT TO ME FOR VIRTUAL ROUNDS ON THE GIVEN NUMBER - , 8826923749. Job description: Company: Tech Mahindra Position: International customer services voice process (technical support) Location - Noida sector 60 Work from office only.Work schedule - 5 days working, rotational shifts & week Offs. NEED IMMEDIATE JOINERS ONLY (MAX WE CAN TAKE 15 DAYS OF NOTICE PERIOD),SO, CANDIDATES WITH IMMEDIATE JOINING CAN APPLY ONLY. Candidate with prior experience in technical support (telecom / networking / network troubleshooting) will give an add-on advantage. Candidates should have excellent communication skills. Should have good technical knowledge on DNS, DHCP, IP, TCP, Switches, ISP, router, modem, networking Concept but candidates should be having inbound calling experience.