Design & Deployment Specialist 2

As a Service Process Management (SPM) professional at Nokia, your role will involve the design, development, deployment, and innovation of services portfolios with best-in-class processes. You will play a crucial part in ensuring the efficient delivery of services through tools, automation, and Robotic Process Automation (RPA). Your responsibilities will include identifying service goals, supporting service delivery throughout the entire lifecycle, and implementing processes to enhance service quality. In this role, you will be managing various aspects of end-to-end release deployment, ensuring the reference process repository is up-to-date, coordinating with pilot teams and process owners, and ensuring adherence to the defined process deployment framework. You will be responsible for providing management reports on deployment progress, obtaining business sign-off, and planning the rollout process, including the method of deployment. Additionally, you will oversee change management activities, such as communication, preparation, and training. Your expertise will be crucial in working effectively within a mixed environment, applying best practices, and leveraging your knowledge of internal and external business issues to improve service process design. You will be expected to have a deep understanding of how different areas integrate to achieve objectives, use advanced analytical skills to solve complex service process design challenges, and provide guidance and mentorship to your team. Key Skills and Experience: - Impact: Accountable for the quality, accuracy, and efficiency of team achievements with short-term, departmental/project-focused impact. - Scope & Contribution: Ability to perform day-to-day activities, conduct root cause analysis in complex problems, and develop and implement recommendations. - Innovation: Demonstrates support for delegated decisions, suggests improvements, seeks opportunities for innovation, and adapts to changing business environments. - Communication: Influences others, communicates effectively with leadership, and negotiates operational issues. Your knowledge and experience in service process management, along with your managerial skills, will be essential in this role. You are expected to have 4-6 years of relevant experience and/or a graduate equivalent degree in a specific professional discipline. About Nokia: At Nokia, we are committed to innovation and technology leadership in mobile, fixed, and cloud networks. Joining our team means contributing to creating technology that helps the world act together. We promote an inclusive way of working where new ideas are welcomed, risks are taken, and authenticity is valued. Nokia offers continuous learning opportunities, well-being programs, employee resource groups, mentoring programs, and a diverse, inclusive culture where individuals thrive and feel empowered. We are dedicated to inclusion and are an equal opportunity employer. Join us at Nokia, where you will be included, empowered, and set up for success.,