L2-Technical support Lead

Vestas

10 - 15 years

20 - 25 Lacs

Chennai

Posted:2 days ago| Platform:

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Skills Required

Root cause analysis Construction Spare parts Diagnostics Turbine wind energy Troubleshooting Technical support ASP Service operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provide 2nd level expert technical support to Service and Construction
Ensure thorough technical/statistical WTG stop analysis support incl. recommended spare parts for error remedy
Provide support to Construction in installation, commissioning and start-up of wind turbines
Provide support to service operation on resolution of turbine alarms / alerts
On request from Sales provide technical input to support sales of WTGs and Service products
At the request from Service/Construction, liaise with clients to facilitate resolution of technical issues to ensure increased customer satisfaction and support long-term business growth
Provide translation support of technical matters on a need basis
Liaise with other technical staff throughout the company (worldwide) as part of solving technical issues
Provide trouble-shooting support to field technicians
Actively convert knowledge into business value
Analyze poor performing wind turbines / wind farms and provide solutions
When needed identify spare parts and documentation
Cascade troubleshooting knowledge to the field by documenting knows solutions in Vestas Global Advisor (VGA)
Ensure correct SW and parameter settings for windfarms
Compile SW suggestions. Coordinate and give assistance in SW field test
Remote Software upload
Anchor Reliability calls within Vestas and with the external customers

Qualifications

Bachelors Degree in Electrical / Electronics
Required 10-15 years working experience in trouble shooting / technical support of Wind turbines preferably in Vestas / Vestas Off shore
Experience in Classic and VMP controller would be preferred-Experience in GE/ Sulzon /Senvion/ Gamesa would be an advantageous

Competencies

Strong diagnostic and troubleshooting technical skills with emphasis on root cause analysis
Able to multitask and prioritize daily work under a fast paced environment
Ability to priorities tasks in accordance with business objectives
Ability to develop networks internationally to develop own knowledge base and solve technical issues
Having an overview on the overall business requirement and volunteer to support business values

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