9937 Technical Support Jobs - Page 38

Greetings From Ishmeet Consultant !! Hiring for International Voice n Chat Process Location :- Noida Salary Upto :- 6lpa Call Simran at 9354858533 for more information. Note :- Hiring for Collection Process aswell .

We are hiring for Sky Q Technical Shifts - UK Customers service + technical process (ISP) Communication - excellent Qualifications Graduate - freshers (BSCIT / BCA / B.Tech / MCA only ) HSC / Graduate - 6 months (Tech exo into ISP - Internet service Office cab/shuttle Food allowance Health insurance Annual bonus Provident fund

Hi Hiring for International Tech voice process Tech Support UG/Grad- Fresher & 1yr CCE Exp. can apply Salary upto 4.10LPA, 27K in hand 24*7 shifts 5 Days working Roster Offs Gurgaon Cabs Lakshita-8595954721 Snehal-9625998099 Ritika-9625633417 Required Candidate profile Candidate must have excellent verbal and written skills. Must be comfortable with night shifts Need freshers with excellent communication skills.

Role - Application Specialist - Immunoassay Location - Jaipur Industry - Diagnostic Responsibilities 1. Customer training on the use of our immunoassay automation solutions 2. Ensure quality customer training as per guidelines and documentation. 3. Provide high levels of customer support in the territory and maintain customer satisfaction levels. 4. Troubleshooting at customer site for resolution of issues with results on our systems and reagents. 5. Promotion of special parameters on platforms. 6. Achieve sales objectives and assist the team to promote our solutions. 7. Participation in CMEs, scientific conferences and other settings to build upon the brand value of our solutions Interested can share their CV at kshama.k @ head2hire.com or +917290007914 Thanks & Regards Kshama Kulshrestha

Greetings from People Staffing Solutions We are hiring for International Voice/Techincal Voice Process Process type - Customer Service/TechnicalSupport. Work Location - Gurgaon Eligibility: Must have good communication skills. Education - Grad/Undergrad both are eligible. Salary - UG Fresher - Upto 25k inhand + incentives Salary - Experienced - Upto 35k inhand + incentives Must have minimum 1 Year expereince in International Customer Serive or technical support Must be okay with night shifts Must be okay with rotational week-off Must be okay with Gurgaon location Cabs facilites or allowances 4000 monthly Need only Immediate Joiners For getting your interview schedule or more details, you can connect through call or WhatsApp with your HR Team on below mentioned numbers. HR Nikita - 9717377166; HR Jyoti - 7703891018 HR Deeya - 8851628393; HR Srijal - 7217791112 HR Saloni - 8595962303; HR Arpan - 7428871063 HR Gauri - 8178803527; HR Paras - 7827002178

Technical Support in CAD-based software applications in 2D and 3D environments. Identify and document functional differences between our software and other CAD platforms. Collaborate with developers and QA teams to troubleshoot and resolve issues. Technical Support: Provide first-line technical support to clients and internal users. Assist users in troubleshooting installation, licensing, and usage-related issues. Offer guidance on transitioning from AutoCAD or other CAD tools to our software. Stay up-to-date with the latest AutoCAD software updates and industry standards Preferred Qualifications: • Graduate in B.Tech or B.E in Civil or Mechanical or Electrical Engineering • Fluent in English • Passed out from English medium School

Hold product demonstrations for customers and partners Follow the support process from on-boarding to training. Schedule and follow-up for client demo's for training Manage all reseller/distributors on-boarding , training and support. On-boarding new customers Mediate between clients and the organization. Handle and resolve customer requests and complaints. Aid in product design and product development. Preferred Language Hindi and Malayalam

Company Overview: GiGa-Ops Global Solutions is dedicated to delivering top-tier IT services and support in a rapidly evolving technological landscape. Our mission is to empower businesses by providing innovative solutions and unparalleled customer service. We pride ourselves on nurturing a collaborative culture that values growth, innovation, and excellence. As a company, we are committed to fostering a diverse and inclusive environment where every team member can thrive. Role Responsibilities: Provide first-level support to end-users experiencing technical issues. Respond to support requests via phone, email, and chat in a timely manner. Diagnose and troubleshoot hardware and software problems. Document all support interactions and update customer information accurately. Escalate complex issues to the appropriate technical team as needed. Assist in the setup and configuration of new equipment. Train users on basic software applications and troubleshooting techniques. Monitor and manage ticketing system to ensure timely resolution. Participate in team meetings to discuss ongoing support tasks and project updates. Maintain a positive attitude while handling customer inquiries and complaints. Follow up with users to ensure their technical issues have been resolved satisfactorily. Stay updated on company products and services to provide accurate information to users. Contribute to creating and updating knowledge base articles. Participate in special projects to improve service desk efficiency. Assist colleagues with technical support issues when required. Qualifications: Recent graduates or final-year students in IT or related fields. Strong interest in a career in IT support or service desk roles. Excellent verbal and written communication skills. Basic understanding of operating systems (Windows, MacOS, Linux). Familiarity with networking concepts and troubleshooting. Ability to work in a fast-paced environment. Demonstrated problem-solving ability. Strong attention to detail and organizational skills. Aptitude for learning new technologies quickly. Ability to work both independently and as part of a team. Willingness to take ownership of user issues from start to finish. Positive attitude and professional demeanor. Experience in customer service is a plus but not required. Availability to work on-site in Hyderabad. Must possess a proactive approach towards work. Flexibility to adapt to changing business needs.

Company Overview: GiGa-Ops Global Solutions is a forward-thinking company dedicated to leveraging technology to provide exceptional service and support to our clients. Our mission is to empower businesses through innovative solutions while fostering a culture of collaboration, integrity, and excellence. We believe in the power of teamwork and continuous learning, which drives us to exceed client expectations every day. Role Responsibilities: Respond to incoming service requests via phone, email, and ticketing system. Diagnose and resolve technical issues related to hardware, software, and networking. Provide first-level support by troubleshooting problems with end-user devices. Monitor and manage service requests ensuring timely resolution. Log all incidents and service requests in the ticketing system accurately. Assist with the onboarding of new users and setup of their equipment. Maintain documentation for all support processes and knowledge sharing. Escalate unresolved issues to higher-level support teams. Conduct regular follow-ups with users to ensure satisfaction. Maintain a strong understanding of company systems and services. Provide training on basic technical issues to users as needed. Report on service request trends and identify potential areas for improvement. Participate in team meetings and contribute to service improvement initiatives. Ensure compliance with company policies and security protocols. Support IT projects as required. Qualifications: Bachelor s degree in Computer Science or related field. 0-5 years of experience in a service desk or technical support role. Strong understanding of ITIL best practices. Familiarity with Windows and Mac operating systems. Experience with remote desktop tools. Knowledge of networking fundamentals. Proficient in using ticketing systems (e.g., ServiceNow, Zendesk). Excellent verbal and written communication skills. Capability to work under pressure in a fast-paced environment. Ability to work on-site with flexibility in hours as needed. Customer-centric approach with a problem-solving mindset. Strong analytical skills for troubleshooting issues. Ability to prioritize tasks effectively. Team player with a collaborative spirit. Willingness to continuously learn and grow professionally.

Company Overview: GiGa-Ops Global Solutions is a leading technology solutions provider dedicated to empowering organizations to achieve their strategic objectives through innovative IT services. Our mission is to deliver exceptional technology solutions that enhance efficiency, drive performance, and foster growth. We value collaboration, integrity, and excellence in everything we do, creating a dynamic company culture that encourages professional growth and a commitment to client success. Role Responsibilities: Design and implement solutions using Nexthink to monitor and optimize IT systems. Perform installation, configuration, and troubleshooting of network and server systems. Analyze system performance and conduct audits to ensure compliance with best practices. Collaborate with cross-functional teams to align technology solutions with business objectives. Provide technical support and training to end-users on Nexthink functionalities. Develop and maintain detailed documentation of system configurations and procedures. Monitor network performance and take measures to enhance system reliability. Implement and enforce security measures to protect sensitive data and infrastructures. Manage incidents, problems, and change requests efficiently via ITIL processes. Integrate cloud solutions to support the organizations IT infrastructure. Participate in capacity planning and scalability assessments for future requirements. Stay updated with industry trends and emerging technologies relevant to systems engineering. Conduct regular system checks and perform timely maintenance to minimize downtime. Facilitate collaboration among diverse teams to ensure unified work processes. Report on system performance metrics and suggest improvements as needed. Qualifications: Bachelor s degree in Computer Science, Information Technology, or related field. Proven experience as a Systems Engineer or similar role. Hands-on experience with Nexthink products and services. Strong understanding of IT infrastructures, networks, and databases. Familiarity with cloud computing platforms and virtualization technologies. Excellent troubleshooting and problem-solving skills. Ability to work efficiently under pressure and meet deadlines. Strong interpersonal and communication skills. Knowledge of industry regulations and security standards. Experience with performance monitoring tools and methodologies. Ability to document processes clearly and succinctly. Strong analytical skills to assess system performances and suggest improvements. Team player with the ability to collaborate effectively. Certification in relevant technologies (e.g., ITIL, Cisco) is a plus. Proficiency in scripting languages is preferred. Willingness to learn and adapt to new technologies as they emerge.

Job Description: We are seeking a highly skilled SAP JVA Consultant with a strong background in SAP FICO and Joint Venture Accounting (JVA) to join our team in Hyderabad. The ideal candidate will have a minimum of 7 years of SAP FICO experience, including at least 4 years specifically working with SAP JVA. You will be responsible for providing day-to-day functional support, deploying and enhancing the global finance template, and managing stakeholder expectations. Key Responsibilities: Provide day-to-day functional and technical support for the SAP JAVA module. Deliver expert-level support across SAP FICO modules including General Ledger (GL), Accounts Receivable (AR), Accounts Payable (AP), Asset Accounting, and Bank Integration. Understand user requirements and recommend SAP solutions aligned with business processes and IT strategy. Configure SAP functionalities hands-on based on business needs. Prepare functional documentation for requirements related to conversions, upgrades, interfaces, business logic, reports, forms, and workflows. Conduct unit and integration testing to ensure the delivery of high-quality solutions. Act as a liaison between business users and the SAP technical team for issue resolution. Focus on the deployment and continuous enhancement of the Global Finance Template. Manage and communicate effectively with stakeholders to address concerns and provide timely updates. Lead and deliver multiple projects, sometimes concurrently, involving cross-functional teams. Required Skills and Experience: 7-10 years of overall SAP experience with at least 7 years in SAP FICO. 4+ years of hands-on experience in SAP Joint Venture Accounting (JVA). Strong knowledge of SAP FICO core components - GL, AR, AP, Asset Accounting, Bank Integration. Proven experience in SAP configuration and functional support. Strong analytical and problem-solving skills. Good understanding of business processes in the Finance domain. Excellent communication and stakeholder management skills. Experience working in global environments with multi-national teams is an advantage. Preferred Qualifications: SAP Certification in FICO or JVA Modules. Experience with SAP S/4HANA is a plus. Experience in Oil & Gas or Energy sectors preferred.

Company Overview: GiGa-Ops Global Solutions is a leading provider of innovative IT solutions and services, dedicated to enhancing business efficiency for our clients. Our mission is to deliver exceptional value through technology while fostering a culture of collaboration, integrity, and excellence. We specialize in providing comprehensive digital transformation solutions that empower organizations to thrive in a rapidly changing environment. Join us at GiGa-Ops, where creativity and technology merge to create impactful solutions for our clients. Role Responsibilities: Serve as a subject matter expert (SME) for Nexthink, guiding the team in best practices. Conduct in-depth analysis of user experience metrics and reports using Nexthink. Collaborate with IT teams to implement Nexthink functionalities and features. Provide technical support to internal teams and clients regarding Nexthink issues. Monitor and report on system performance, identifying areas for improvement. Design and execute strategies for enhancing user experience based on data insights. Develop training materials and conduct training sessions for end-users. Create and maintain documentation for processes, procedures, and troubleshooting guides. Work closely with stakeholders to gather user feedback and integrate insights into Nexthink solutions. Assist in project management, ensuring timely and successful delivery of Nexthink projects. Engage with clients to understand their requirements and tailor Nexthink solutions accordingly. Stay updated with the latest Nexthink updates and industry trends. Support the team in troubleshooting and resolving complex technical issues. Lead workshops and brainstorming sessions to innovate Nexthink usage across the organization. Facilitate user acceptance testing (UAT) to validate Nexthink implementations. Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. Proven experience with Nexthink in a similar role. Strong understanding of IT operations and user experience management. Excellent analytical and problem-solving skills. Effective communication and collaboration abilities. Experience with data analysis tools and methodologies. Familiarity with project management principles and practices. Ability to work independently and as part of a team. Detail-oriented with strong organizational skills. Proficient in technical documentation and report writing. Experience in delivering user training and support. Knowledge of industry best practices and trends in user experience management. Ability to adapt to a dynamic work environment and changing priorities. Strong interpersonal skills to foster positive client relationships. Willingness to continuously learn and improve skills related to Nexthink.

Who are we looking for? A senior level Application Packaging engineer to manage a project for one of our clients. The Individual should be passionate about technology, experienced in administration of team and shift . Technical Skills: Mandatory: Above 5 years of Experience in Application Packaging on MAC operating system Must have good knowledge and hands-on experience of at least one MAC packaging tool like Packages, Suspicious package, Apple PackageMaker and JAMF Composer Must have hands on experience of MAC package deployment using JAMF Pro Hands on experience in Shell scripting, PowerShell & VB Scripting Good to have knowledge on tools like Munki Develop and maintain MAC packaging solutions for BFSI applications. Collaborate with cross-functional teams to gather requirements and ensure compatibility. Test and troubleshoot MAC packages to ensure optimal performance. Implement security protocols and compliance standards in packaging processes. Provide technical support and training to end-users and IT staff. Document packaging processes and maintain up-to-date records Create and maintain documentation for deployment/packaging, administrative procedures, architecture, known errors, workarounds and application specific information. Experience in Incident, Problem and Change Management process Good to have: Application packaging on windows using MSI and Cloud paging Apple or JAMF certification Behavioral Skills : Resolve technical issues of projects and Explore alternate designs Very good troubleshooting skills Good team management Skills Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project. Effectively collaborates and communicates with the stakeholders and ensure client satisfaction Train and coach members of project groups to ensure effective knowledge management activity. Qualification: Flexible in supporting any shifts ( 20/5) Including evening shift Education qualification: B.Tech , BE, BCA, MCA, M. Tech or equivalent technical degree from a reputed college

Were Hiring: Resident Engineer - L3 Location: Navi Mumbai & Gurugram - Onsite Position: Full-Time | Permanent Experience Required: 6+ Years Are you a networking expert ready to take on high-impact responsibilities in a dynamic data center environment? We re looking for a Resident Engineer - L3 with a strong technical background and a passion for hands-on problem-solving in real-time networking setups. What We re Looking For Education: BE/B.Tech/MCA Certifications like CCNA, CCNP, CWNA are a plus Key Skills & Experience: 6+ years in Networking Technical Support / TAC roles Advanced troubleshooting (including packet capture-level analysis ) Strong interpersonal & communication skills Experience with Arista equipment highly preferred Deep understanding of Spine-leaf Architecture (L2LS/L3LS), MLAG, VXLAN, EVPN, BGP, OSPF Hands-on with network monitoring, OS patching, vulnerability management Ability to design, configure, and optimize Arista modules Automation experience using Arista APIs Experience in creating/updating HLD & LLD documents with diagrams Proficiency in managing customer escalations and working with Arista TAC Comfortable with shift-based work in a Data Center setting

Company Overview: GiGa-Ops Global Solutions is a leading provider of innovative IT solutions aimed at enhancing business operations and efficiency. We are dedicated to delivering exceptional service and value to our clients, ensuring their technology infrastructure supports their strategic goals. At GiGa-Ops, we foster a culture of collaboration, creativity, and continuous improvement, where every team member is empowered to contribute ideas and grow within the organization. Role Responsibilities: Deliver ongoing projects related to the print environment. Perform remediation of issues/vulnerabilities in print-related apps; manage regular maintenance. Manage on-ground technical support resources (e.g., from Ricoh). Oversee delivery of updates, patches, and firmware upgrades. Support incident management with subject matter expertise. Oversee business continuity and disaster recovery (DR) exercises. Manage migration of printers to new environments. Continuously monitor the print environment to proactively detect and resolve issues. Collaborate with application teams to move print jobs out of apps when needed. Qualifications: Bachelor s degree in Computer Science, IT, or a related field. Minimum 5 years of experience in IT support, specifically with print applications. Proven experience in project management and delivery. Strong understanding of print management solutions and technologies. Excellent problem-solving and analytical skills. Ability to work collaboratively in a team-oriented environment. Strong verbal and written communication skills. Experience with network configuration and troubleshooting. Familiarity with customer service principles and practices. Proficient in documentation and training materials creation. Detail-oriented with a focus on quality and accuracy. Ability to manage multiple tasks and projects simultaneously. Willingness to travel occasionally or as needed for project implementation. Certifications related to IT or project management are a plus. Knowledge of industry trends and advancements in print technology.

Description & Requirements Introduction: A Career at HARMAN - Harman Tech Solutions (HTS) We re a global, multi-disciplinary team that s putting the innovative power of technology to work and transforming tomorrow. At HARMAN HTS, you solve challenges by creating innovative solutions. Combine the physical and digital, making technology a more dynamic force to solve challenges and serve humanity s needs. Empower the company to create new digital business models, enter new markets, and improve customer experiences What You Will Do Designing and implementing data pipelines to collect, clean, and transform data from various sources Building and maintaining data storage and processing systems, such as databases, data warehouses, and data lakes Ensuring data is properly secured and protected Developing and implementing data governance policies and procedures Collaborating with business analysts, data analysts, data scientists, and other stakeholders to understand their data needs and ensure they have access to the data they need Sharing knowledge with the wider business, working with other BA s and technology teams to make sure processes and ways of working is documented. Collaborate with Big Data Solution Architects to design, prototype, implement, and optimize data ingestion pipelines so that data is shared effectively across various business systems. Ensure the design, code and procedural aspects of solution are production ready, in terms of operational, security and compliance standards. Participate in day-to-day project and agile meetings and provide technical support for faster resolution of issues. Clearly and concisely communicating to the business, on status of items and blockers. Have an end-to-end knowledge of the data landscape within Lebara. What You Need 6+ years of design & development experience with big data technologies like Azure, AWS or GCP Preferred is Azure & Databricks, with experience in Azure DevOps Experience in data visualising technology in DL, like PowerBI Proficient in Python, PySpark and SQL Proficient in querying and manipulating data from various DB (relational and big data). Experience of writing effective and maintainable unit and integration tests for ingestion pipelines. Experience of using static analysis and code quality tools and building CI/CD pipelines. Excellent communication, problem-solving, and leadership skills, and be able to work well in a fast-paced, dynamic environment. Experience of working on high-traffic and large-scale Software Products Behavioral Fit: Technical with a keen eye for detail. Self-Driven, self-motivated and results oriented. Confident and an ability to challenge if necessary. Process driven, organised & well-structured Ability to work in a cross-functional, multi-cultural team and in a collaborative environment with minimal supervision. Ability to multi-task and plan, organize and prioritize multiple projects. Role Key Performance Indicators: Data Pipeline reliability & resiliency Data processing efficiency & Release quality Defect Analysis & Data Quality maintained with the development done Time to market & resource utilisation Business & Stakeholder satisfaction What Makes You Eligible Be willing to travel up to 25%, domestic and international travel if required. Successfully complete a background investigation as a condition of employment What We Offer Access to employee discounts on world class HARMAN/Samsung products (JBL, Harman Kardon, AKG etc.) Professional development opportunities through HARMAN University s business and leadership academies. Flexible work schedule with a culture encouraging work life integration and collaboration in a global environment. An inclusive and diverse work environment that fosters and encourages professional and personal development. Tuition reimbursement. Be Brilliant employee recognition and rewards program. You Belong Here HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you - all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want. About HARMAN: Where Innovation Unleashes Next-Level Technology Ever since the 1920s, we ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected. Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other. If you re ready to innovate and do work that makes a lasting impact, join our talent community today !

Handline Telephony, Whatsapps and Inbound Communications from Customers Job Description Responsibilities: Serve as the primary point of contact for customer inquiries via phone, email, chat, and other communication channels. Actively listen to customers, understand their needs, and provide accurate and timely information regarding our products, services, policies, and procedures. Efficiently and effectively resolve customer issues and complaints, escalating complex cases to the appropriate department when necessary. Document all customer interactions and resolutions accurately in our CRM system. Process customer orders, returns, and exchanges with precision and attention to detail. Proactively identify opportunities to improve customer satisfaction and suggest process enhancements. Maintain a thorough knowledge of our products, services, and company policies. Collaborate effectively with other internal teams, such as sales, technical support, and product development, to ensure seamless customer experiences. Follow up with customers to ensure their issues have been resolved and they are satisfied. Contribute to a positive and supportive team environment.

ZEISS in India ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics. ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS success story in India is continuing at a rapid pace. Further information at ZEISS India . Purpose of the Job : To handle VTS service requests of assigned territory . Identify oppoutunties to increase service revenues through Service revenues through Annual maintenance contract .Maintain professional relationships with existing customers to identify areas of improvements and upstream information to VTS function head. Job Responsibility: Service Operations: Responsible for closure of service requests for the assigned territory. Understand the criticality of the request &maintain timelines for closure as per the protocol Maintain necessary documentation of service records and strive for excellence in service rendered. Revenue Generation To be able co-ordinate with sales team of assigned territory for VTS lead generation follow-ups & Closure To conduct follow-up calls with install data base to add value on the device usage. To follow-up on leads generated in the conferences/ Digital Media/ Lab Yatra AMC (Service contracts) Encourage customers to bring them into VTS service contracts for the assigned territory. To conduct preventive maintenance of the VTS devices for the assigned territory To constantly find ways to upbring service revenues for the assigned territory Demos/Application Support: To plan, execute VTS demos for the assigned territory To maintain records of all VTS demos conducted across India Existing customers usage to be monitored for bringing the best outcomes from VTS devices Development: Follow a culture of continuous improvement and learning Demonstrate a self-directed and high-performance culture Education : Bachelors (Any Stream) / Preferably with BE. (Electronics) Work Experience : 5 years in service of technical support, troubleshooting, and maintenance for diverse range of equipment s. Proficient in diagnosing and resolving issues, ensuring maximum uptime and customer satisfaction Other Skills :Customer Care / Service/ Machine Application Your ZEISS Recruiting Team: Itishree Pani

BS or MS degree in computer science, or equivalent and proven results in designing, implementing and maintaining complex systems and services. Good understanding of cloud design patterns. Ability to work in CI/CD and DevOps work styles. Good knowledge on OCI / AWS / Azure is an added advantage. As a senior member of the software engineering division, you will perform high-level design based on provided specifications and implement changes to existing software architecture. You will develop highly complex features and enhancements, build and automate tests. Duties and tasks are varied and complex needing independent judgment requiring full competence and subject expertise. As a senior member of the software engineering division, your responsibilities will include the following: Develop, debug and design software service and applications Provide technical leadership and mentorship to other junior software developers Specify, design, and implement changes to existing software architecture to meet changing needs Design and implement new features and enhancements. Independently research solutions, troubleshoot, and resolve complex problems by analyzing product code and interactions between various microservices within the system Provide technical support from within the product development team Review and improve technical documentation and procedures Follow test-driven development and implement end-to-end test automation Required Skills BS or MS degree or equivalent work experience relevant to functional area. 5+ years of software engineering experience Container technology experience is a plus Prometheus/Mimir Observability experience ORACLE PL/SQL experience is a plus Demonstrated ability to write great code using Java, J2EE, GoLang, Python or similar languages Experience working on large-scale, cloud-native development, highly distributed services infrastructure Proven ability to deliver products and experience with the full software development lifecycle, automated testing and test-driven design Solid understanding and experience of a 24x7 high availability mission-critical application infrastructure design, architecture, development, deployment and maintenance Systematic problem-solving approach, strong communication skills, a sense of ownership, and drive

About this opportunity: Ericsson is looking for a diligent and competent Domain Support Specialist. As a member of our Automated Operations team, you will play a crucial role in managing and executing maintenance activities, providing technical support, and coordinating daily operational tasks. This role centers on ensuring that our services and resources are efficiently activated, configured, and tested. If you are eager to work in an interactive environment and dedicated to guaranteeing the availability and performance of services for our customers, this might be the ideal role for you. What you will do: - Act as the escalation point with 24/7 coverage in Automated Operations for technical expertise needs. - Constantly monitor ticket queues to ensure timely responses and proactive detection of possible failures. - Participate in routine maintenance activities, conduct change impact analysis, and contribute to performance KPI reporting. - Provide 24x7 incident management support, initiating necessary escalations and conducting incident resolution. - Perform system administration tasks, maintain databases, and manage user access. - Execute change introduction activities, perform service request fulfilment, and handle standard changes. - Undertake proactive problem identification, investigate and diagnose issues, and propose solutions. - Drive customer experience improvement initiatives and provide full support during problem management investigations. The skills you bring: - Ericsson Operations Engine - Mode Of Operations. - 5G MS Operations Readiness. - Knowledge Sharing and Collaboration Skills. - Problem management. - Business Continuity Management. - Ericsson Customer Experience Assurance (CEA) Competence. - Incident management. - Business Understanding. - Ericsson Customer Assurance Competence. - MS TOP. - Customer Experience Improvement. - Service Request Fulfilment (OMS). - Customer Complaint Resolution. - System Administration. - RAN Configuration Knowledge. Primary country and city: India (IN) || Pune Req ID: 769439

NIIT is looking for Associate Technical Consultant- Technical support 5 days working from Office, Gurgaon Salary + Night shift allowances + Both side cab Cabs facility both side for hiring zone areas. Rotational Shift including night shift. 18 months of Surety Bond (For Stability). SAP knowledge will be preferred. Roles and Responsibilities Provide technical support to clients through phone, email, or chat. Troubleshoot and resolve technical issues related to software applications, hardware devices, and network connectivity. Maintain accurate records of customer interactions using CRM software. Meet performance targets for quality metrics such as first-call resolution rate, average handling time, and customer satisfaction. Desired Candidate Profile 3-6 years of experience in Technical BPO/Call Centre environment with a focus on international voice processes (blended). Bachelor's degree in Technical Specialization (BCA/B.Tech/B.E.). Strong communication skills with excellent verbal and written English proficiency. Ability to work rotational shifts including night shifts. Please share your cv at srishti.8.gupta@niitmts.com

Division Department Sub Department 1 Job Purpose Monitor and execute the packing activities in a shift by maintaining cGMP and safety norms to achieve production targets Key Accountabilities (1/6) Execute shift packing activity by managing available resources and reduces micro stoppage of machine to achieve shift target Utilise shift resources optimally to get desired production output Regulate usage of consumables in the production process at optimum level to save cost Key Accountabilities (2/6) Review documentation related to packing activity and monitor standard packing parameters as per BPR to meet regulatory requirement Review and monitor critical in-process parameters like NFD, camera challenge, RH temperature etc. Review and perform all operations as per GMP and safety norms by reviewing all processes and documents for compliance Maintain system integrity by updating online documentation Perform qualification and calibration of equipment as per schedule and update output of all activities in the system Key Accountabilities (3/6) Prepare manufacturing records and update online documentation to meet production and cGMP requirement Maintain online documentation and timely entries in BPR and supporting documents by operating SAP and CipDox Prepare new documents and update existing documents as per GMP requirement Key Accountabilities (4/6) Monitor adherence to safety guidelines in the block during a shift for packing activities to create safe working environment Monitor safety systems and ensure procedures are followed in shift and near-miss cases are reported to HSE timely Ensure availability and usage of PPEs in the shift by coordinating with HSE department Ensure compliances to safety training targets by monthly reconciling attendance records Key Accountabilities (5/6) Provide training to staff & workmen for packing activity by regular interactions with them to get quality product Provide training to staff and daily workers for packing activities and safety procedures Conduct training related to equipment handling, cGMP, documentation and unit operations Key Accountabilities (6/6) Provide new ideas and simplify processes to reduce process cycle time and achieve new targets Provide new ideas during idea sessions for better productivity with minimum cost Identify the complexities and suggest process simplification areas to achieve new target with optimum utilization of resources Reduce and simplify documentation for better accuracy and to meet ALCOA (Attributable Legible Contemporaneous Original Accurate) Major Challenges Meeting shift target due to unavailability of adequate resources. Overcome by efficient work load distribution Maintaining cGMP requirements during system downtime. Overcome by coordinating with engineering and technical support team Key Interactions (1/2) Quality assurance and control for batches release as per packing plan (Daily) Engineering for preventive maintenance and help in modification (as per need) Safety for awareness training and near miss issue (Daily) Store for daily dispensing plan and availability of packing materials (Daily basis) Key Interactions (2/2) Maintenance contractor for any machine repairs (Need Based) Dimensions (1/2) Direct Reports : 3 Achieve average volume of 200 mn (FY2015-16) Average number of BPR s handled : 200 Average number of batches in packing : 200 Average number of sales order dispatched : 80 Achieve internal OTIF more than 90% Achieve Zero reportable accidents/ incidences during packing activities Achieve 0% errors in online documentation Meet 100% compliance to SOP and Safety regulation Dimensions (2/2) Key Decisions (1/2) Resources allocation and work distribution for each shift Key Decisions (2/2) Up-gradation in facility and documents to Section Head - Packing Modification in equipment to Section Head - Packing Deviation and implementation of CAPAs Section Head - Packing Education Qualification B. Pharm. / B. Sc. (Chemistry) Relevant Work Experience 1-5 years of experience in packing with knowledge of handling of QMS activity, qualification and other related documents

SAP B1 Consultant Ahmedabad SAP B1 Consultant Job Description Experience in SAP Business One and SAP ERP functional support. Strong technical support and troubleshooting capabilities. Proficient in Business Intelligence tools, especially Microsoft Power BI. Ability to analyze data and generate actionable insights. Good understanding of enterprise processes and system integration. Roles & Responsibility SPOC for B1 requirements Maintain and Support SAP B1 implementation, Develop basic reports, Do minor customization. Manage and Lead the companys ERP (SAP B1) and other complementary software. Roll out of web-based portal for Sales, Support, and Customer portal Integration. Manage and Build query reports. Knowledge of BI tools like Microsoft BI. Required Qualification: Graduation/Diploma in any relevant field Required Experience: 0-1 year Base Location: Ahmedabad Salary: Apply Now py@cavitak.com | (+91) 7285 015 015

Tech Support And Analyst (AI Products) (1 to 2 years) We are seeking a detail-oriented and proactive Tech Support & Analyst to support our customer support and analysis function for our AI products. Work with Us | Big Rattle Technologies Tech Support and Analyst (AI Products) - (1 - 2 years) Open for candidates from Mumbai only We are seeking a detail-oriented and proactive Tech Support & Analyst to support our customer support and analysis function for our AI products. You will also support projects with tasks like image annotation, labeling, and data management. Key Responsibilities: Document, analyze. track, and escalate issues as needed Respond to customer queries via email, chat, or support tools within stipulated SLAs Liaison with IT/ Software development team for resolutions Assist customers with product-related concerns and troubleshoot issues. Collate, clean, validate, and maintain structured and unstructured datasets from various internal and external sources. Write SQL queries to extract and manipulate data from relational databases. Identify trends, anomalies, and insights through exploratory and statistical analysis to support business decisions. Create, maintain, and automate dashboards and performance reports using BI tools such as Power BI, Tableau, or Looker. Ensure data accuracy, completeness, and integrity across all platforms. Communicate findings accurately through visualizations and concise summaries. Handle ad-hoc data requests and investigative analysis for cross-functional teams including product, marketing, and customer support. Accurately label and annotate data (including images, text, or structured data) in accordance with project guidelines. Maintain consistency and quality across annotation tasks, especially on large datasets. Collaborate with internal teams to refine annotation standards and improve project outcomes. Required Skills & Qualifications: Bachelor s degree in Computer Science, Engineering, Statistics, or a related disciplines. 1 2 years of experience in tech support for products, analytics or similar roles. Strong proficiency in Excel and SQL with an ability to write optimised queries. Familiarity with data annotation/ labeling tools or platforms. Attention to detail, accuracy, and consistency in all data-related tasks. Strong communication skills (written and verbal) and customer orientation. Ability to work on repetitive tasks without compromising quality. Self-motivated with good time management and organizational abilities. Preferred Qualifications (Bonus Points): Exposure to Python, R, or any data scripting for automation or analysis. Understanding of customer service metrics (CSAT, ticket resolution time, SLAs etc.). Knowledge of basic ML/AI concepts (annotation, dataset preparation, etc.) is a plus. Why should you join Big Rattle? Big Rattle Technologies specializes into development of Mobile and Web applications. Our clients include Fortune 500 companies. Over the past 13 years, we have delivered multiple projects for clients from various industries like FMCG, Restaurants, Banking and Finance, Automobiles, Ecommerce, Television and Broadcast Agencies. Big Rattle Technologies Private Limited is ISO27001:2022 certified and CyberGRX certified. Opportunity to work on diverse projects for Fortune 500 clients and various industries. Competitive salary and performance-based growth. A dynamic, collaborative, and growth-oriented work environment. Direct impact on product quality and client satisfaction.

Knowledge/Application Developing Knowledge: You will make informed decisions with guidance from your manager, supervisor, and senior staff, and know when to seek assistance for escalation. You will meet productivity goals and adhere to SLA/SLO requirements while resolving low to moderate complexity requests with consistent quality. Understanding customer business needs is essential, and you will collaborate with management and senior staff to formulate effective resolutions. Task Management: You will be responsible for handling low and moderate complexity tasks effectively. Duties/Responsibilities: Provide technical support to Clinical Implementation Specialists (CIS), Billing Implementation Specialists (BIS), and customers by configuring requested tasks within the system. This includes setting up requested tools and delivering client training. Conduct research, address inquiries, troubleshoot issues, and enhance software performance through various tasks. Deliver exceptional customer service by providing timely, concise, and accurate responses, while proactively managing customer issues and handling requests in a professional, positive manner. Resolve low to moderate complexity requests with a focus on quality. Communicate effectively (verbal, listening, and written) with team members, leadership, and customers. Foster a collaborative team environment, engaging others with critical thinking and a positive attitude. Build a reputation for reliability by consistently upholding commitments. Minimum Qualifications: A Bachelors degree is preferred; however, a High School diploma with relevant EHR/software customer service or behavioral health agency experience may substitute for the undergraduate degree. At least 1 year of experience with EHR software, or a recent graduate is also welcome to apply. Exceptional written and verbal communication skills in English. Proficient in Microsoft Office Suite. Quick to acquire and adapt to new skills. Strong attention to detail and follow - through skills Strong organization and time management skills. Proficient typing skills.