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Crowdstrike
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Sr. Technical Support Engineer - NGSIEM

Sr. Technical Support Engineer - NGSIEM

Crowdstrike

5 - 10 years

22 - 25 Lacs

Bengaluru

Posted:1 week ago| Platform:

Apply

Skills Required

Linux Analytical SIEM Customer support Windows Operations Information technology Technical support Recruitment SQL

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a Technical Support Engineer, you will be part of a highly skilled talented Customer Support team who work with CrowdStrike customers globally focusing on multiple security product offerings.

The role involves working with CrowdStrike internal teams to resolve customer problems including troubleshooting, identification of root cause and issue resolution to help them receive the most benefit from their investment.

The ideal candidate will have the energy and drive to discover and learn new technologies. Be fanatical about the customer, relentlessly focused on innovation and have limitless passion to drive their unlimited potential. This is a high energy, fast paced working environment that helps CrowdStrike achieve customer success.

Location: Bangalore (Hybrid)

What you'll Do:

Work in a 24x7 dynamic and exciting technical environment as part of a talented team with relentless focus on delighting our customers, partners and teammates.
Demonstrate ownership of customer s concerns - assess impact, troubleshoot logically, engage relevant stakeholders, identify root cause and resolve them to the satisfaction of our customers.
Communicate effectively with internal and external stakeholders. Work with Product experts to fix bugs or enhance product features.
Manage time effectively to meet or exceed operational goals.
Learn cutting edge technologies and gain product knowledge.
Create/Share Knowledge articles and contribute to mentoring/training efforts.
May be scheduled to work on shifts/Weekends/holidays as per the business requirement.

What you'll Need:

Bachelors degree in Computer Science, Information Technology, Cyber Security, or related field
5-10 years experience in Product Technical Support role supporting Global enterprise customers
Customer management capabilities, ability to handle priorities, Ability to lead technical discussions with customers, Ability to communicate technical concepts to non-technical audiences.
Outstanding oral and written communication skills.
Commitment to continuous learning and staying updated with new product features.
Customer focus, Analytical thinking and Logical troubleshooting aptitude.
Proven experience in troubleshooting and diagnosing issues at the application and operating system level within either Windows, Linux or Mac environments.
Understanding of operating system fundamentals including user and kernel space, memory management, shared libraries, file and network IO, Windows registry, software distribution, etc
Hands on experience using the tools and techniques to debug problems within either Windows, Linux or Mac environments

Required Technical Skills (SIEM/SOAR):

Strong understanding of SIEM technology - Log ingestion, Log Parsing, correlation rules, query optimization, etc
Experience with API integration, REST APIs and troubleshooting.
Third Party tool integrations, API troubleshooting, custom connector support.
SOAR Playbook deployment, workflows and integrations.
Knowledge of Database Query language (eg. SQL) and Regex
Understanding of JSON/YAML
Performance Tuning and Optimization
Proficiency in at least one scripting language (Python, PowerShell, Shell)
Any SIEM/Security Certifications would be a plus.

Bonus Points:

Knowledge of MITRE ATT&CK framework
Experience with Version control systems (Git)
Experience with cloud platforms and deployments (AWS, AZURE, GCP)
Expertise in container administration & orchestration
Knowledge of common security tools and technologies
Understanding of security best practices and compliance requirements

Benefits of Working at CrowdStrike:

Remote-friendly and flexible work culture
Market leader in compensation and equity awards
Comprehensive physical and mental we'llness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified across the globe

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Sr. Technical Support Engineer - NGSIEM