12151 Technical Support Jobs - Page 34

Job Description: CODE Level 2 Engineer - Intermediate level Experience level --3-4 years relevant experience Must Have Experience in Datacenter LAN Management Candidate should have a deep understanding of Cisco Meraki and its protocols. Minimum of 4-6 years experience in L1 network Support. Proven ability in learning and upgrading new technologies/technical skills. Must be able to demonstrate excellent troubleshooting and problem-solving skills. Good communication skills Good understanding (of L1/L2 Level) of Switching & routing protocols, and products like: HP/Nexus Switches, DWDM and IPAM. Analyze/solve application -related problems - Use advanced network troubleshooting techniques required to analyze and solve application-related problems within large geographically dispersed networks as needed. Analyze/solve layer 1/2/3 problems - Perform troubleshooting techniques to analyze/solve problems - Perform fundamental network troubleshooting techniques required to analyze and solve Layer 1, Layer 2, and Layer 3 problems within large geographically dispersed networks. Analyze/solve protocol routing problems - Use advanced network troubleshooting techniques required to analyze and solve protocol routing problems within large geographically dispersed. Resolve basic application problems - Use troubleshooting techniques that are useful in resolving application problems as needed. ITIL V3 Foundation Certification is desired Responsible for handling Incident Management Ensure resolution of most of the incidents and service requests Ensure resolution or recovery of service ASAP after implementation of solution / workaround for cases. Provide inputs to Deep Technical support team for problem management and resolution of major or elevated incidents Provide required updates to stakeholders involved in case of critical incidents like outages. 24/7 operational environment Prepare Incident reports for all the business-critical incidents and unscheduled server downtime. Participate in Change and Release management. Implement routine and normal changes Participate in TAB as and when required or the situation demands Quality Assurance Ensure ITSM compliance for all incidents and service calls Ensure SLA compliance for all incidents and service calls Ensure usage of documents from the KB for proper resolution of incidents and service calls Ensure adherence to Incident management standardization codes, Wireless Active participation in audits and facilitating the same Communication and Notification Adherence to the documented notification and escalation process Communication to the customer both while responding to a case and also after resolution of the case Handle vendor coordination and further coordinate with them on technical grounds Coordination and communication with other incident management groups Reviews Participate in regular reviews with the Delivery Leads Participate in team meetings Participate in Service Delivery reviews Reporting Provide clear and unambiguous communication forums and channels across all shifts and staff to ensure all subject matter is relayed in a timely manner and when required that it is acted upon conscientiously and in the framework expected. Update daily reports and checklists as defined Contribute towards preparation of Service Delivery Reviews Documentation Ensure complete documentation of all activities undertaken with respect to the ticket in the case log of the service/Incident management tool Help in preparing process and ITIL documents needed for the delivery Incident Life Cycle Coordination Keep track of pending incidents and service requests and ensure closure of them ASAP Work closely with the L3 Team on repetitive tickets from a problem management perspective Cloud Engineer, are a plus At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Technical Sales Manager Description To lead and drive technical sales initiatives by providing application-based chemical solutions to customers in target sectors, ensuring revenue growth, customer satisfaction, and strategic market development. Responsibilities 1. Sales Strategy & Business Development - Develop and execute sales strategies for specialty chemical product lines. - Identify and develop new business opportunities in focus industries. - Analyze market trends, customer needs, and competitor activities. 2. Technical Consultation - Provide technical support and product recommendations based on customer applications. - Conduct product trials, demonstrations, and training at customer sites. - Liaise with R&D and application teams to customize solutions. 3. Key Account Management - Maintain strong relationships with existing clients and identify upselling/cross-selling opportunities. - Prepare and deliver technical proposals and commercial offers. - Ensure timely resolution of client issues and complaints. 4. Sales Operations & Reporting - Achieve monthly, quarterly, and annual sales targets. - Manage CRM entries, sales forecasting, and pipeline tracking. - Prepare market and sales performance reports for management. 5. Cross-Functional Collaboration - Work with internal teams (Production, QC, Logistics) for timely order fulfillment. - Coordinate with marketing for promotional activities, exhibitions, and product launches. - Support product development through VOC (Voice of Customer) feedback. Qualifications - Education: B.Tech / M.Tech in Chemical Engineering, or M.Sc. in Chemistry/Ph.D in Chemistry - Experience: 8-15 years in technical sales in specialty chemicals or allied industries. - Preferred Sectors: Performance chemicals, adhesives, coatings, Specialty Chemicals Skills & Competencies - Strong technical understanding of specialty chemical products and applications. - Excellent communication, presentation, and negotiation skills. - Ability to understand and solve complex customer problems. - Proficiency in CRM tools and Microsoft Office Suite. - Willingness to travel extensively for customer visits. KPIs (Key Performance Indicators) - Sales revenue growth (YOY % increase) - Customer acquisition and retention rate - Product trial-to-conversion ratio - Customer satisfaction (NPS or survey-based) - Timeliness and quality of technical support provided Hiring organization Pulse HRM Employment Type Full-time Job Location mumbai Date posted June 6, 2025 Valid through July 6, 2025 PDF Export Export as PDF Apply now Position: Technical Sales Manager Name * E-mail * Phone * Letter Add CV & Documents Add Phone Send Application Thank you for submitting your application. We will contact you shortly!

Position : Support Engineer (L1) Location : Kolkata (currently Park street, after 02 months Sec V, Salt Lake) Exp. - 1 to 4 years (Freshers can also apply, provided they meet the education and communication criteria. Fresher will be taken in an internship role with stipend) About Company Gamut is a technology driven leading software Product Development Company committed to delivering full-scale ERP Product for premier Construction Companies Pan India and in Middle East countries. Job Summary As an L1 Support Engineer, you will be the first point of contact for our clients, providing essential support and troubleshooting for basic issues related to our ERP product, Farvision. This role involves addressing customer queries and resolving minor technical problems to ensure smooth and efficient product usage. Role & responsibilities 1. Customer Interaction : Respond to customer issues reported through the Gamut CRM Portal or other channels such as WhatsApp, Emails, and Phone Calls. Handle direct calls, WhatsApp messages, and emails from clients professionally and promptly. 2. Issue Identification & Troubleshooting : Identify and diagnose the root of customer issues. Provide basic troubleshooting and guidance to customers to resolve their issues. Address common issues such as booking entries not happening, receipt/payment issues, payslip generation problems, etc. 3. Product Knowledge & Support : Answer FAQs related to the Farvision product, its features, and general usage questions. Maintain a thorough understanding of the product to assist clients effectively. 4. Documentation & Ticketing : Log customer interactions from various channels and create support tickets for tracking purposes. Ensure all interactions are documented accurately in the CRM system. 5. Escalation : Escalate unresolved or complex issues to higher-level support tiers (e.g., L2 support) when necessary. Coordinate with team members to ensure a seamless resolution process. Preferred candidate profile Graduate degree in any stream, preferably in Computer Engineering, Computer Science, B.Com, or BBA. Basic product knowledge of ERP systems. Technical expertise is an additional advantage. Communication : Proficiency in English and Hindi is mandatory. Knowledge of additional languages is an advantage. Soft Skills : Flexibility, patience, and problem-solving abilities are essential. Technical Skills : Basic technical troubleshooting skills. Team Coordination : Ability to coordinate effectively with team members to ensure comprehensive support.

Sr. Exe AM IT Infra- North: CMR Group is India's largest producer of Aluminium and zinc die-casting alloys. With 13 state-of-the-art manufacturing plants across the country, CMR has become the preferred supplier for many of Indias largest automotive industry leaders. Since its inception in 2006, CMR has consistently outpaced competition by focusing on delivering superior value to its stakeholders. This value is driven by a strong commitment to technical advancements, quality enhancement, sustainability, and people-centric practices. We believe in an " Employee First " philosophy, ensuring that our people are at the core of our success. Our dedication to fostering an enriching work environment is reflected in our recognition as the 'Most Preferred Place for Women to Work' and as one of the Top 25 Mid-Sized Indias Best Workplaces in Manufacturing for 2025 by Great Place to Work. As CMR continues to chart its growth trajectory, we remain committed to innovation and excellence. We are always looking for enthusiastic and dynamic individuals to join our team and contribute to our continued success. Corporate Faridabad & Other North Locations Position: FLO IT Infra Job Band / Designation: A- Executive / Sr. Executive / Asst. Manager Reporting to: Area Head- IT Infra Qualifications: Essential: Degree/ Diploma in IT from Recognized institution Desired : MCA/ BE/B Tech./ M.Sc. Computer Sciences. Job Profile: Position Description The role is supposed to maintain and update the IT infrastructure, IT assets and related software's Position Responsibilities: Coordinates with unit IT staff for ensuring ongoing IT operations and support for office related IT hardware, software and network systems Ensures speedy resolution of all IT related (except ERP) issues Oversees aspects of IT Asset management such as - AMC/Licensing/Maintenance etc. Responsible for server management. Carry out back up (Manual and automated) for users at corporate. Provides technical specifications for IT purchase. Enable implementation of various improvement initiatives in plant for better IT infrastructure. Responsible for LAN/WAN/other networks uptime and smooth running at desired specifications with regular maintenance. Functional Competencies: 1. Server management 2. Network and communication 3. Digital electronics 4. Hardware specifications Behavioral Competencies: 1. Cost consciousness 2. Effective communication 3. Teamwork 4. Knowledge sharing and learning 5. Planning and organization 6. Execution excellence 7. Results orientation General : Age -25- 35 years. CTC 3.5 - 6.5 LPA approx. CTC Not a constraint for suitable candidate Candidate should not be frequent job changer Notice Period- Joining period Max 30 Days. We can buy notice period, if required Location: Corporate office : 7th Floor, Tower 2, L & T Business Park, 12/4 Delhi Mathura Road (Near Delhi Badarpur Border) Faridabad, Haryana, 121003. Railway Station: Faridabad (9.1 km away) Metro station: Delhi Metro Violet line -Sarai metro station(400.0 m away) Airport: Indira Gandhi International airport (33.0 km away) Tatarpur: Tatarpur, Baghola Road, Palwal, Haryana 121102 Railway Station: Palwal (10.8 km away) Metro station: Delhi Metro Violet line - Raja Nahar Singh metro station (19.7 km away) Airport: Indira Gandhi International airport (87.6 km away) Haridwar : Plot No-3/P2, Sector 10, IIE Sidcul Haridwar Uttarakhand-249403 Railway Station : Haridwar (13.3 km away) Airport: Jolly Grant Airport in Dehradun (52.6 km away) Bawal : Plot No. 65, Sector 15, Bawal, Haryana 123501 Railway Station: Rewari (14.1 km away) Airport: Indira Gandhi International Airport (81.2 km away) Bhiwadi: SP-1D, RIICO Industrial Area, Tapukara, Bhiwadi, Dist. Alwar, Rajasthan 301707 Railway Station: Khalilpur, Gurugram (27.1 km away) Airport: Indira Gandhi International Airport (61.8 km away) Manesar: Plot No. 182, Sector - 5, IMT Manesar, Gurgaon, Haryana-122050 Railway Station: Gurgaon (20.9 km away) Airport : Indira Gandhi International Airport (34.9 km away)

Hiring freshers & experienced Experienced salary: International: Upto 45k Domestic: Upto 30k Freshers salary: International: Upto 30k Domestic: Upto 25k Excellent incentives Call/WhatsApp Ranjan 9162405862 RV 9315704699 Junaid 8178119337

RoleTechnologist-I Job SummaryThe Technologist 1 provides technical support and performs operational tasks within their area of expertise. This is an entry- to mid-level position requiring sound foundational knowledge in relevant technology or scientific practices. The role involves executing standard procedures, ensuring quality control, and maintaining equipment, under the supervision of senior staff. Key Responsibilities Perform routine and assigned technical tasks in compliance with standard operating procedures. Operate, calibrate, and maintain equipment and instruments. Record, analyze, and report data accurately. Follow safety and quality control protocols at all times. Assist in troubleshooting equipment or process issues. Document activities and maintain proper logs or records. Support process improvements and contribute to departmental goals. Collaborate with cross-functional teams as needed. Required Qualifications Bachelors degree in [relevant fielde.g., Medical Technology, Information Technology, Engineering, etc.], or equivalent. 02 years of relevant experience. Strong attention to detail and organizational skills. Basic understanding of technical tools, equipment, and industry practices. Ability to work effectively in a team and under supervision. Preferred Qualifications Relevant certification or licensure (if applicable). Experience with [specific tools/software/equipment]. Good communication and documentation skills.

Team Member BIU - IT Department Information Technology Location Mumbai Number of Positions 1 Reporting Relationships Senior Manager Position Grade M3-M4 Prepare and assists MIS preparation for IT department including Financial MIS, and Internal MIS; Process review and documentation of the same Drive Automation of actual vs budgets in terms of overall opex, capex as well as headcount through business intelligence tool. Tracking Technology spends across various metrics, ROI and link it to business drivers and drive automation Ability to understand the problem statement and contribute to business process improvement and cost optimization initiatives Coordinate with different business functions including IT department, Fincon, APPC team and to ensure corrective measures on financial MIS Good working knowledge of BI tool and MS-Office (Power BI and Macros additional advantage) Perform detailed variance anaylsis and provide insights to the stakeholders CA / MBA with 3-5 years of experience in working in FP&A / BIU function Strong data understanding and ability to work in large data. Ready to learn and technology savvy Analytical mind Ability to multi task and independently prepare MIS Team player, good communication and inter personal skills. Result oriented and self-starter Good presentation skills

Hiring Now: International Voice(Service Desk) | Hyderabad | Global MNC About Us You & I Consulting We are a premium talent partner to 64+ Global MNCs across India, hiring in domains like Retail Operations, Buying & Merchandising, Analytics, Finance, and Supply Chain. Our client for this role is a globally renowned retail brand, known for its innovation, sustainability, and people-first culture. Location: Hyderabad (Work from Office) CTC: Up to 6 LPA Qualification: Any Graduate Experience: Fresher/Exp both can apply Company: Leading Global Retail MNC Job Type: Full-time | Permanent Open Roles: Service Desk To Schedule Your Interview Kindly Call Or whtapp on the below mentioned number now :- Contact Person - Rit - (7047160133) Job description *Required Min 0 to 5 years of technical Skill Set Desktop & Technical troubleshooting knowledge *Qualification- Min. Graduation in any stream, 10+2 with Exp Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills Key Skills Required: IT Service Desk experience 0-5yrs Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc.) Understanding of Windows 7 & 10 operating system Assisting with configuring/troubleshooting of Software and Hardware Experience working with ServiceNow to log, track, close tickets Experience in resolving IT issues via phone/email/chat Excellent telephone etiquettes and customer service Excellent troubleshooting skills Knowledge of Microsoft based operating systems with emphasis on Windows X Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, Multi-functional devices (MFD) , Mobile & Tablets) Willingness to work in any shifts including night shifts and weekends Accountable to answer customer requests and assisting customer either by over the phone, email, chat or Web Should be flexible for voice support Basic knowledge about Systems, backup and Network *Work From Office (only) To Apply Call on Rit - (7047160133) / Or Whatsapp on the same Number with your details in the below mentioned format ***Though We Try and Answer The Calls Immediately, but Due to Heavy Call Flow The Below Numbers Might Be Busy At Times. In case you find the number busy, please WhatsApp your details to us in the below format: - Rit - (7047160133) Name- Mobile number - Mail - Highest Qualification Highest qualification University Name Total work experience - Date of birth- Current Organization- Preferred Location Last CTC- Expected CTC: *Interested candidates can even refer their friends or relatives provided the criteria *FOR interview Call Now our HR Specialist: @ ** Rit - (7047160133) (call or WhatsApp) Note: If the line is busy, please drop a WhatsApp message and we will get back to you at the earliest. Referrals Welcome! Know someone who fits the bill? Share this post and help them grow their career!

Huge Openings for Customer & Technical Support | Hyderabad | Freshers & Experienced Location: Hyderabad Experience: 0-5 Years Eligibility: Graduates Only Languages Required: Excellent English (Hindi preferred for Voice roles) Work Mode: Work From Office Cab Facility Avaliable Working Days: 5 Days (Rotational Week Offs) 1. Technical Support - Voice Freshers (Voice ) - Salary: 2.8 LPA Experienced (Voice only): 1+ Year | Salary: Up to 3.8 LPA + Incentives Shift: Day Shift Languages: Hindi mandatory 2. Customer Support Domestic Voice Experience: Minimum 1 Year (Domestic Voice or Semi Voice) Languages: Fluent in English & Hindi Shift: Rotational Shift Salary: Up to 3.7 LPA 3. Customer Support (Non Voice) Freshers: 18K/Month Experienced: Min 1 Year in KYC, Fraud, or AML upto 5LPA Shift: Rotational Week Off: Rotational 4. International Voice process Experience: Minimum 3 Years Experience into International Voice process (At least 1 Year in International Voice + 2 Years in Non-Voice or Semi Voice) Salary: Up to 5.2 LPA Shift & Week Off: Rotational If you are interested ,share me your resume: Hr Anjana Share your updated resume via WhatsApp to : 99491 61125 anjanac.axisservices@gmail.com Refer your friends & colleagues too! Great opportunities for all!

Key Responsibilities: Take ownership of issues on Bus operators front and people management Research, troubleshoot, and identify solutions to resolve Bus operators Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Development of strategies and procedures that increase team efficiency and minimize the TAT Interpretation of data and analytics and report generation Supervision of operational staff members Provide prompt and accurate feedback to stakeholders Collaborations with internal tech teams to drive the projects Drive team towards skilling up the competencies in the right direction Skills Requirement: Good Communication skills (Email and Verbal) A strong understanding of and experience with the following technologies: Linux, MySQL, CURL, MongoDB,Postman etc.. (at Advanced Level) Understanding of tools related to database management and other tools such as Postman, Microsoft Excel Oversight of day-to-day operations and managing the team Data Analytics. Educational Qualification: BCA.MCA,BE,BSc (Computer Science) Years of Experience (Minimum & Maximum): 4-5 years of experience in Tech Support role with people management experience

Diverse Lynx is looking for Network Admin to join our dynamic team and embark on a rewarding career journey Installing and configuring network hardware and software Monitoring network performance and troubleshooting issues Ensuring network security through firewalls, VPNs, and other security measures Managing user accounts and permissions Planning and implementing network upgrades and expansions Providing technical support to users Staying up-to-date with new technologies and industry developments. Strong problem-solving and communication skills are also essential for success in this role.

Basic Call Handling experience in help desktask and customer support role, technique to handle offie automation products, and monitoring system, ability to diagnose resovle basic technical issues

The Data Center Solutions Business Unit within Microchip designs enterprise class storage products to enable the world s leading enterprises and data centers utilizing the latest RAID, Security, PCIe, NVMe, SAS, SATA, SDRAM, NAND, CXL technologies. As a member of the Applications Engineering team, a successful applicant will be involved in providing best-in-class technical support to our customers for one or more of the Data Center Solution products. Our Applications Engineering Team is responsible for providing best-in-class technical support for our customers to evaluate, develop and ramp to production with our solutions, by working closely with the Product Development, Product Validation, Marketing, and Sales teams. This involves, but not limited to, developing and delivering training, customer collaterals and debug tools, resolving the problems and challenges. We offer a challenging and dynamic working environment with opportunities to learn and make substantial contributions toward the success of our business. Responsibilities Support, manage and resolve the technical issues related to DCS Hardware and Firmware/Software products Debug Firmware, Software and protocol level issues for enterprise storage devices Develop and maintain customer collaterals such as FW User Manual, Quick Start Guide, Release Notes, Errata, Application Notes etc Develop and provide product training to customers and internal teams Develop debug tools using C, Python, TCL/Tk Reproduce customer reported problems and perform root cause analysis Test customer Firmware releases Qualifications Bachelors/masters degree in Electronics or equivalent Engineering Minimum 7 years of experience in related fields Strong Firmware / Embedded Systems development and debug skills Experience in design, develop and testing of firmware using C language Experience in developing debug tools using any of the scripting languages (Java, TCL/TK, PERL, Python etc) Experience or knowledge of Computer Architecture Experience or knowledge on Operating System fundamentals Strong knowledge or experience in PCIe protocol Excellent communication, interpersonal skills, problem-solving skills and the ability to work independently and as part of a team Desired Qualifications Experience or knowledge on storage protocols like NVMe or TCP/IP or SAS/SATA protocol, Experience or knowledge on Hardware Root of Trust, Secure Boot, Security Standards such as NIST FIPS 140 Experience in use of lab equipment such as Bus Analyzers, JTAG, Emulators Experience with Linux as development environment Experience with Virtual machines Experience or knowledge on Agile development methodology Ability to read and understand hardware schematics Experience or knowledge on AI/ML Customer facing experience Eagerness to learn, adapt, and take on new challenges. Travel Time: 0% - 25%

As an ITS Support Engineer at Amazon, you'll be the go-to expert for corporate employees, providing seamless end-to-end services and frictionless on-site technical support to ensure uninterrupted productivity. With an advanced understanding of IT standards, systems, and equipment, you'll work independently or collaboratively to manage projects, adapt quickly to new processes, and serve as a mentor for escalations. Your role involves engaging with Amazonians across teams, diagnosing and resolving a wide variety of specialized hardware and software issues, and implementing successful solutions. As part of the Amazon Helpdesk, you'll be the first point of contact for technical questions and problems, working with service managers and staff to maintain internal solutions and manage on-premises infrastructure. This dynamic position requires strong communication skills, technical and analytical competencies, and above all, a customer-obsessed mindset. you'll have the opportunity to develop your career while supporting Amazons unique corporate infrastructure, service platforms, and employees, making you a crucial part of the IT Services Team in maintaining the companys innovative and efficient work environment. As a dedicated IT Support Professional, responsibilities encompass providing comprehensive ticket-based, walk-up, and remote Help desk support across Amazons multi-site environments, while delivering high-quality, hands-on troubleshooting and resolution of technical issues. The role involves managing service provider engagements, overseeing routine processes including new hire onboarding, computer lifecycle management, asset inventory, imaging, warranty support, and hardware recycling. Key functions include participating in process development and implementation, researching and deploying new hardware/software solutions, and evaluating system health through log analysis. Critical responsibilities include providing on-call support for high-severity incidents and serving as an escalation point of contact for the team, while assisting with activities to triage and escalate system or network outages to minimize downtime. The position requires effective understanding and execution of change management activities in a high-availability environment, along with active collaboration with partner teams and vendors on continuous improvement projects, defining requirements, and managing execution to deliver operational excellence and value. The role demands strong problem-solving skills, a commitment to expanding technical expertise, and staying current with IT policies and emerging technologies to ensure optimal system performance and reliable IT service delivery. A day in the life Seeking a customer-focused IT Support Associate who excels in Windows/Mac/Linux OS deployment, remote technical support, and comprehensive user hardware/software/peripheral assistance, while demonstrating expertise in LAN troubleshooting and hardware asset management. The ideal candidate will maintain detailed documentation while handling a high volume of urgent requests, displaying innovation, energy, and adaptability in new processes. They must be self-motivated, able to work independently with minimal supervision, and maintain high productivity levels while managing ambiguous situations. This role requires someone who combines strong technical capabilities with genuine curiosity, commitment to team success, and an initiative in delivering hands-on IT support across all platforms. 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience and experience in the AV sector with a proven record of effectively commissioning, configuring, troubleshooting or installing corporate AV systems Microsoft MCSE, MCITP Systems Administrator (Active Directory) experience ITIL Knowledge Experience in Linux, Microsoft, and network systems administration Experience working with AV technologies such as Extron, Crestron, BiAmp, Cisco, Shure and Poly; control systems, DTP systems, matrix switchers, extenders and audio DSPs Excellent troubleshooting, problem-solving and diagnosis skills with a strong understanding of signal flow Experience with network technology including video and audio over IP (eg Dante/AES) Candidates should be results oriented and delivery focused with demonstrated experience working with corporate users and engineering teams. Analytical abilities and proven problem-solving skills; must be a real troubleshooter who excels at spotting issues and monitoring problems. Ability to establish and build healthy working relationships and partnerships with peers, customers, vendors and suppliers Excellent communication, interpersonal and presentation skills, both oral and written communication Strong prioritization and organizational skills with attention to detail Ability to multi-task and handle multiple priorities in an innovative and fast paced environment. Strong verbal and written communications skills, including an ability to effectively communicate with both business and technical teams. Ability to manage high priority projects Ability to travel up to 10% At least 5 years of related industry experience in an enterprise environment. Candidates should be results oriented and delivery focused with demonstrated experience working with corporate users and engineering teams. Analytical abilities and proven problem-solving skills must be a real troubleshooter who excels at spotting issues and monitoring problems. Ability to multi-task and handle multiple priorities in an innovative and fast paced environment. Strong verbal and written communications skills, including an ability to effectively communicate with both business and technical teams. Significant experience supporting users and their hardware and software. Experience with AD Systems Administration in a mixed operating system environment Chrome OS, Windows and Unix. Knowledge of networking hardware and concepts. Crestron DMC-T or DMC-E Certification ITIL Certified SynAudCon Training CTI-P101 Foundations of Crestron Programming Certification CompTia Network+ and Cisco Certified Network Associate (CCNA) Additional Certifications or formal training by AV manufacturers (eg, Crestron, Extron, Biamp, QSC, Cisco, Dante, etc)

Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training professional services technical support renewals outcome attainment retention expansion and customer advocacy with a Digital focus. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations. Roles and Responsibilities - Be responsible for defining developing and evolving software in a fast paced and agile development environment using the latest software development technologies and infrastructure - Work with Product Line Leaders (PLLs) to understand product requirements & vision - Translate requirements / vision into prioritized list of user stories and deliver to required timelines and quality standards - Work with product line leaders and architects to develop multi generation software technology plans - Drive increased efficiency across the teams eliminating duplication leveraging product and technology reuse - Support process improvements which guide the development sustaining & support activities - Work cross functionally with other business departments to align activities and deliverables - Drive world-class quality in the development and support of products - Ensure team receives consistent messages and has clear understanding of business direction strategy and results - Engage subject matter experts in successful transfer of complex domain knowledge - Apply principles of SDLC and methodologies like Lean/Agile/XP CI Software and Product Security Scalability Documentation Practices refactoring and Testing Techniques - Write code that meets standards and delivers desired functionality using the technology selected for the project - Understand performance parameters and assess application performance - Work on core data structures and algorithms and implement them using technology chosen - Proactively share information across the team to the right audience with the appropriate level of detail and timeliness Technical: - Min 3 years of working Exp on Proficy Historian Enterprise and Proficy Cimplicity Proficy Historian - Good exposure in Historian Collectors configuration - Hands on experience in Data Migration to Proficy Historian - Experience on building high available systems - Write calculation tags (in VB script or Python) - Experience in in IGS configuration and harvest the same to Historian Proficy Cimplicity - Good working experience on Proficy Cimplicity - Ability to work on Cimplicity Objects and Classes and design and develop Cimplicity Screen - Good exposure on Cimplicty Scrips (VB Scripting) - Demonstrate ability to learn new software development practices languages and tools - Proficiency in developing SQL Stored Procedures - Strong spoken and written English language skills - Shares knowledge power and credit establishing trust credibility and goodwill. - Coordinates role responsibilities with that of others to achieve mutual goals. - Encourages groups to work together to efficiently resolve problems. Added Advantage If the candidate has Java and Phython or JavaScript Education Qualification Bachelors Degree in Computer Science or STEMMajors (Science Technology Engineering and Math) with advanced experience. For roles in USA: Bachelors Degree in Computer Science or STEMMajors (Science Technology Engineering and Math) with minimum years of experience4years Desired Characteristics Technical Expertise: - Masters Degree/ PHD in Computer Science - Experience with Windows and Unix / Linux based programming - Experience working on software projects in the Energy domain (Energy Management Oil & Gas Power & Water) - Certified Scrum Master and/or Product Owner Business Acumen: - Demonstrates the initiative to explore alternate technology and approaches to solving problems - Skilled in breaking down problems documenting problem statements and estimating efforts - Demonstrates awareness about competitors and industry trends - Has the ability to analyze impact of technology choices Leadership: - Ability to takes ownership of small and medium sized tasks and deliver while mentoring and helping team members - Ensures understanding of issues and presents clear rationale. Able to speak to mutual needs and win-win solutions. Uses two-way communication to influence outcomes and ongoing results - Identifies misalignments with goals objectives and work direction against the organizational strategy. Makes suggestions to course correct - Continuously measures deliverables of self and team against scheduled commitments. Effectively balances different competing objectives Personal Attributes: - Strong oral and written communication skills - Strong interpersonal skills - Effective team building and problem-solving abilities - Persists to completion especially in the face of overwhelming odds and setbacks. Pushes self for results; pushes others for results through team spirit Desired Characteristics Strong oral and written communication skills. Ability to document plan market and execute programs.

As a Technical Support Engineer for Heroku, you will be crucial in providing top-notch technical support to our customers, ensuring the smooth operations and optimal performance of their applications on the Heroku platform. Act as the primary point of contact for customers, addressing and resolving technical issues related to the Heroku platform. Work closely with other teams, such as engineering, product management, and sales, to address customer issues, provide feedback, and contribute to product improvements. Provide expert-level support to customers, including troubleshooting complex issues, resolving technical problems, and offering guidance on best practices for using Heroku products and services. Create and maintain comprehensive documentation, knowledge base articles, and troubleshooting guides to empower customers and the support team to enhance the overall support experience. Provide guidance and mentorship to junior support engineers, helping them develop their skills and knowledge. Required Qualifications 3+ years of customer facing technical support experience with cloud platforms, especially Heroku, AWS, Azure, or Google Cloud Platform. Experience with programming languages such as Ruby, Python, Java, Node.js, or Go. Knowledge of containerization technologies such as Docker and Kubernetes. Strong knowledge of web technologies, including HTTP, SSL, DNS, and REST APIs. Knowledge of web frameworks like Rails, and Django. Familiarity with databases, both SQL (PostgreSQL, MySQL) and NoSQL (MongoDB, Redis). Experience working with logging and monitoring tools (eg, Papertrail, Splunk, New Relic) Familiarity with CI/CD pipelines. Proven expertise in managing Sev0 and Sev1 incidents, coordinating cross-functional responses, and ensuring timely communication to minimize business impact. A customer-centric mindset with excellent communication and interpersonal skills. Demonstrated ability to empathize with customers and provide a positive support experience. Proven ability to analyze complex technical issues, identify root causes, and implement effective solutions promptly. Strong collaboration skills to work effectively with cross-functional teams, including engineering, product management, and other support teams. Experience in mentoring and training junior team members. Strong verbal and written communication skills, with the ability to explain technical concepts. Ability to create and maintain clear and concise documentation to assist customers and internal teams. Previous experience in customer facing technical support, ideally in a cloud computing or platform-as-a-service (PaaS) environment. Preferred Qualifications In-depth knowledge and hands-on experience with Heroku application deployment and configuration. Proficiency in troubleshooting and resolving issues related to the Heroku runtime environment. Understanding of dyno scaling, application performance optimization, and resource management on Heroku. Familiarity with add-ons, buildpacks, and environment variables on the Heroku platform. Additional Information This role requires working in shifts, including night shifts and weekend shifts. Shifts can change based on business requirements. This role requires being part of a weekend on-call rotation to assist customers with high-severity incidents.

As a Technical Support Engineer for Heroku, you will be crucial in providing top-notch technical support to our customers, ensuring the smooth operations and optimal performance of their applications on the Heroku platform. Act as the primary point of contact for customers, addressing and resolving technical issues related to the Heroku platform. Work closely with other teams, such as engineering, product management, and sales, to address customer issues, provide feedback, and contribute to product improvements. Provide expert-level support to customers, including troubleshooting complex issues, resolving technical problems, and offering guidance on best practices for using Heroku products and services. Create and maintain comprehensive documentation, knowledge base articles, and troubleshooting guides to empower customers and the support team to enhance the overall support experience. Provide guidance and mentorship to junior support engineers, helping them develop their skills and knowledge. Required Qualifications 3+ years of customer facing technical support experience with cloud platforms, especially Heroku, AWS, Azure, or Google Cloud Platform. Experience with programming languages such as Ruby, Python, Java, Node.js, or Go. Knowledge of containerization technologies such as Docker and Kubernetes. Strong knowledge of web technologies, including HTTP, SSL, DNS, and REST APIs. Knowledge of web frameworks like Rails, and Django. Familiarity with databases, both SQL (PostgreSQL, MySQL) and NoSQL (MongoDB, Redis). Experience working with logging and monitoring tools (eg, Papertrail, Splunk, New Relic) Familiarity with CI/CD pipelines. Proven expertise in managing Sev0 and Sev1 incidents, coordinating cross-functional responses, and ensuring timely communication to minimize business impact. A customer-centric mindset with excellent communication and interpersonal skills. Demonstrated ability to empathize with customers and provide a positive support experience. Proven ability to analyze complex technical issues, identify root causes, and implement effective solutions promptly. Strong collaboration skills to work effectively with cross-functional teams, including engineering, product management, and other support teams. Experience in mentoring and training junior team members. Strong verbal and written communication skills, with the ability to explain technical concepts. Ability to create and maintain clear and concise documentation to assist customers and internal teams. Previous experience in customer facing technical support, ideally in a cloud computing or platform-as-a-service (PaaS) environment. Preferred Qualifications In-depth knowledge and hands-on experience with Heroku application deployment and configuration. Proficiency in troubleshooting and resolving issues related to the Heroku runtime environment. Understanding of dyno scaling, application performance optimization, and resource management on Heroku. Familiarity with add-ons, buildpacks, and environment variables on the Heroku platform. Additional Information This role requires working in shifts, including night shifts and weekend shifts. Shifts can change based on business requirements. This role requires being part of a weekend on-call rotation to assist customers with high-severity incidents.

Solution Consultants collaborate with and support Account Managers and provide specialist expertise to the sales teams. Use specialized technical solution knowledge and skills to prospect, technically qualify opportunities and help Sales Representatives win the opportunity. May have named accounts allocated, cover a designated geography. They will be responsible for ensuring technical win. WHAT THE ROLE OFFERS Presenting solution to the technical and C-level executives in person and virtually. Leading by example and scoping the solution requirements of customers and prospects. Articulating the value of OpenText solutions to meet the customer s needs. Building trust and credibility of the solution experience through a strong background of successful customer implementations. Presenting compelling business cases to customers for technical, business and C-level audiences. Architect solutions based on OpenText Cyber Security Product stack that will secure the customers business case and investment decision. WHAT YOU NEED TO SUCCEED Qualify opportunities for Identity&Access Management, SIEM / NextGen SOC / App & Data Security in alignment with the OpenText solution portfolio. Working on opportunities that include both On-prem and cloud solutions across the product stack. Present and demonstrate both OpenText Cyber Security solutions as we'll as compelling business cases to customers for both technical and c-level audiences. Win projects by helping our customers understand why OpenText Cyber Security solutions are the best choice to help them meet their Security and compliance goals. Create and deliver written solution proposals and presentations to clients including responses to RFPs/RFIs/RFQs. Provide on-going technical support to we'll-qualified prospects conducting evaluations. This may include coaching, proof of concept support, live demonstrations, trouble-shooting, and best-practices consulting. Work closely with solution definition and implementation teams to scope and document projects and estimates for proposals. Ensure smooth transition from sales to solutions implementation. Work closely with solutions sales and sales management to establish in depth account plans and strategies. Work with marketing and sales on competitive intelligence, sales collateral, and solution positioning. Maintain solid knowledge of OpenText Cyber Security solutions as we'll as technical, market and industry knowledge. At least 12 years experience in with enterprise software pre-sales with proven ability to understand and analyze prospects needs and identify, develop and present appropriate solutions in a on or off cloud environment. Customizing the solutions during Proof of Concept phase Experience developing and presenting clear and concise messages to both technical and business prospects. Ability to travel on a regular basis within India B.S. or equivalent degree in Computer Science, Engineering or a related field.

A Storage Support Engineer is responsible for managing and supporting storage systems and infrastructure within an organization. They ensure the availability, reliability, and performance of storage systems, troubleshoot issues, and implement improvements to optimize storage operations. They collaborate with cross-functional teams to provide technical support and deliver solutions to storage-related problems. Responsibilities: Manage and maintain storage systems, including installation, configuration, and monitoring. Troubleshoot storage-related issues, perform root cause analysis, and implement appropriate solutions. Optimize storage performance and capacity utilization through regular monitoring and analysis. Collaborate with cross-functional teams, including network engineers, system administrators, and software developers, to provide storage-related support. Perform regular backups and data replication to ensure data integrity and availability. Implement and enforce storage security measures, including access controls, encryption, and disaster recovery plans. Stay up-to-date with industry trends and advancements in storage technologies to recommend and implement best practices. Create and maintain documentation, including standard operating procedures and technical specifications. Participate in the planning and implementation of storage-related projects, including system upgrades and migrations. Provide training and knowledge sharing to team members and end-users on storage-related topics. Skills Requirements: Strong knowledge of storage technologies, such as SAN (Storage Area Network), NAS (Network Attached Storage), and DAS (Direct Attached Storage). Experience with storage management and provisioning tools, such as EMC VMAX, NetApp ONTAP, or HPE 3PAR. Proficiency in troubleshooting storage-related issues and performance bottlenecks. Understanding of RAID configurations, file systems, and data replication techniques. Familiarity with backup and recovery solutions, including tape libraries and cloud-based backup services. Knowledge of storage protocols, such as Fibre Channel, iSCSI, NFS (Network File System), and CIFS (Common Internet File System). Strong analytical and problem-solving skills to identify and resolve storage-related problems. Excellent communication and collaboration skills to work effectively with cross-functional teams and end-users. Ability to prioritize tasks and work efficiently in a fast-paced environment. Knowledge of storage security practices and compliance standards. Education Requirements: Bachelors degree in computer science, information technology, or a related field is typically required. Howe'ver, equivalent work experience and certifications may be accepted. Certifications in storage technologies, such as EMC Proven Professional, NetApp Certified Storage Associate (NCSA), or HPE ASE - Storage Solutions Architect V3, are highly desirable. Continuous learning and staying updated with the latest storage technologies and industry trends are important for professional growth in this field.

We are seeking a detail-oriented and efficient Duty Engineer to join our team in Mysuru, India. As a Duty Engineer, you will be responsible for ensuring the proper operation and maintenance of all machinery, equipment, and engineering facilities within our organization. This role requires a collaborative approach and a strong customer focus to maintain the highest standards of service. Oversee the daily operation and maintenance of all machinery, equipment, and engineering systems to prevent breakdowns and ensure optimal performance. Conduct regular inspections of equipment and engineering systems to maintain quality standards and identify potential issues. Monitor and record utility consumption, assisting in maintaining efficiency and cost-effectiveness. Collaborate with the Chief Engineer to coordinate overall activities of the Engineering Department. Adhere to and implement company policies, procedures, and regulations to achieve the highest levels of guest service. Respond promptly to maintenance requests and resolve technical issues in a timely manner. Assist in the development and implementation of preventive maintenance programs. Ensure compliance with safety regulations and maintain a safe working environment. Provide technical support and guidance to other departments as needed. Participate in ongoing training and professional development to stay current with industry trends and best practices. Diploma or Degree in Engineering or a related field Minimum of 1 year of experience as a Duty Engineer, preferably in a hospitality or facilities management setting Proven knowledge of various engineering systems, including

Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation. Provides effective and timely resolution of users problems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure. Positions on this level have advanced knowledge and experience and participates in/leads the development of new solutions/projects. Shares best practice and advice to the co-workers in the professional area. Not only generates own workload but outlines directions to others. Can supervise and coordinate lower-level specialists being single point of contact in complex matters. Coordinates the daily operations, enables and oversees the implementation of short to medium term activities within the team. Delivers input to policies, processes and standards, where decisions are of tactical and operational nature within a defined scope. Manages a mixed team of Specialist and Support jobs., with full employee lifecycle responsibility.

Here is how, through this exciting role, you will contribute to BMC's and your own success : Provides courteous, efficient, and professional technical support by phone and email to customers across a broad range of industries. Develops competence and expertise in routine tasks, gaining specialized knowledge of the relevant BMC technologies. Troubleshoots intermediate to a complex range of problems, recommends appropriate actions and manages competing priorities, develops expertise in use of sophisticated tools, analysis of logs, and coordination with all available resources to resolve issues.. Uses professional concepts and company policies and procedures to solve a variety of problems of moderate - advanced scope, where analysis of situations or data requires a review of identifiable factors. Provides support case follow-up until resolution, ensuring proper escalation procedures are followed for unresolved issues. Uses written communication skills to update case documentation, manage customer expectations, consume, modify and create knowledge base articles. Escalates issues and works directly with Research and Development to resolve complex support problems. May work on customer support-related projects and other initiatives as assigned. Periodic weekend work will likely be required once appropriate levels of expertise are reached. To ensure youre set up for success, you will bring the following skillset & experience : 5+ years of related experience supporting software products, ideally in a Truesight, Netreo or Helix ITOM environment, with demonstrable knowledge of support processes and procedures, as well as a proven ability to describe and practical solutions to technical support problems. Highly motivated, independent and flexible, with strong team-directed abilities and a collaborative attitude. Ideally, exposure to the installation, configuration, administration and troubleshooting, or otherwise advanced use of, relevant BMC products like TrueSight Operations Management, Netreo or BMC Helix Operations Management, AIOps, Intelligent Integration, Intelligent Automation or any other BMC ITOM Products. The Ability to duplicate a customer's specific software error to define the cause. Experience debugging with software development tools. Strong verbal and written communication skills (English, with the possibility of other languages) and the ability to interpret and answer complex technical questions, provide customer follow-up and contribute to knowledge base content Key Skills Bachelors Degree (BE/B.Tech/BCA/MCA) with 5-10 years of hands-on experience in IT. Minimum of 6+ years working directly in a Technical Support Role. - Unix/Linux System/security, Networking concept and basic scripting and Container/K8 knowledge (Support Profile) Added Advantage Working knowledge (hands-on experience) of BMC Products TrueSight/Helix Operations Management, ITOM, Intelligent Integration, Intelligent Automation or AIOps (Service Monitoring), TrueSight Server Automation, Network Automation or TrueSight Orchestration or Netreo Hands-on experience in troubleshooting operating systems-related issues.

Overview The Tech Strategy & Enterprise Solutions Consumer Capability at PepsiCo drives personalization at scale by leveraging best-in-class technology stack. The team elevates consumer engagement through Salesforce Marketing Cloud, Data Cloud, MCP, and Service Cloud, enabling targeted campaigns and loyalty initiatives. We are seeking a skilled Administrator to manage and maintain our Marketing Cloud and Customer Data Platform (CDP) environments. The ideal candidate will be responsible for ensuring seamless operations, user management, system configurations, and integrations across these platforms. Responsibilities Creating and managing roles and permissions. Manage and create users/accesses. Create and manage FTP users and directories, Handle SFTP key management. Setup \"Sender Authentication Package (SAP)\

Greetings from JobShop, India's Largest BPO Recruitment Company. We are hiring the following positions for various clients of ours, to apply with JobShop Call Adeeba on 7975182651 or 9964080000 You can also visit our website jobshop.ai to chat with our HR Recruiters Job description Hiring for Technical support executive/CSE/for international BPO. salary: 27 K to 50K CTC Qualification: Graduation passed, Excellent English communication. shift: Rotational Location: Manyata Tech park, whitefield, Brookfield, Marathalli, Electronic City & BTM Layout Apart from these positions we have 200+ open positions which you can view by visiting our website jobshop.ai For More Details Please Call HR Adeeba on 7975182651 or 9964080000 Daily Walkin Drives, book your slots today #CallCenter #BPO #CustomerService #Customercare #TechSupport #NonVoice #jobsinbengaluru

**"Join Our International Voice Process Team!"** - Are you passionate about customer service? JobShop is hiring for international voice process roles! Assist customers from various countries, providing solutions and support. Enjoy competitive salaries and great benefits. Apply today! Call HR Kulsum On 7026022000 or 9964080000 or visit jobshop.ai to explore other open positions with us Job description Hiring Now: Technical Support Associate Microsoft Process Work Mode: Work from Office Shift: US Rotational Shifts Salary: 5 - 6 LPA Joiners: Immediate Joiners Preferred Job Description: We are hiring Technical Support Associates for a leading Microsoft Voice Support process. The role involves assisting international customers with troubleshooting issues related to Microsoft products, including O365 and related services. Eligibility Criteria: Freshers and experience can apply Minimum 1 year of experience in technical voice support Customer support experience with strong technical troubleshooting skills Excellent verbal communication skills Strong knowledge of Microsoft tools/products, especially Office 365 Willingness to work in US rotational shifts Immediate joiners only For More Details Call HR Kulsum On 7026022000 or 9964080000 or visit jobshop.ai to explore other open positions with us