Technical & Repair Services Manager

Peachtree Networks

As a company that values attracting and nurturing a skilled, diverse, and dedicated workforce, we are fully committed to offering intensive training, career development prospects, a dynamic professional environment, and the best equal employment opportunities.

Technical & Repair Services Manager

The successful candidate will play a key role in ensuring high-performance operations across multiple international labs, building repair and testing capability for telecom hardware (BTS, IDU, ODU, GPON, Microwave, etc.), and serving as a senior technical advisor to internal stakeholders and clients.

Responsibilities

Repair Facility Management & Operations

• Establish, standardize, and optimize telecom test and repair facilities globally.
• Develop screening, testing, and repair capabilities for multi-vendor telecom products (Huawei, Nokia, Ericsson, Ceragon, Aviat, etc.).
• Define and enforce standardized repair protocols and quality controls across all labs.

Technical Troubleshooting & Innovation

• Serve as the group-level escalation point for complex technical repair challenges.
• Diagnose and repair RF, SDH, and digital telecom hardware down to component level using tools such as oscilloscopes, JTAG, spectrum analyzers, EEPROM editors, etc.
• Innovate and improve repair methodologies, testing platforms, and lab automation to increase throughput and accuracy.

Costing, Quotation & RMA Oversight

• Provide detailed cost estimates for test and repair operations, including components, labor, tools, and turnaround time.
• Oversee RMA processes, reverse logistics, and customer reporting across global operations.
• Develop Deal Sheets and Go/No-Go proposals for repair business opportunities.

Technical Capability Development

• Build and maintain a capability matrix across product lines and geographies.
• Implement reverse engineering solutions and support NPI (New Product Introduction) in test environments.
• Manage tester development, firmware flashing, component sourcing, and cross-reference engineering for obsolete components.

Training & Team Development

• Lead and train technical engineers globally to improve competency in telecom repair technologies.
• Conduct workshops on RF troubleshooting, test bench handling, firmware diagnostics, and equipment calibration.
• Ensure knowledge transfer and skill alignment across regions.

Continuous Improvement

• Collaborate with engineering teams to enhance diagnostic platforms and repair documentation.
• Stay ahead of industry developments and integrate emerging test technologies into daily operations.
• Drive initiatives for lab efficiency, yield improvement, and process optimization.

Compliance & Quality Control

• Ensure all facilities follow industry certifications and safety standards.
• Implement rigorous quality assurance frameworks to ensure service excellence and customer satisfaction.

Requirements

1. Bachelor's degree in Electronics, Telecommunications, Electrical Engineering, or related field (Master’s preferred).
2. 10+ years of progressive experience in telecom test and repair services, including hands-on circuit board repair, firmware diagnostics, and test station management.
3. Demonstrated expertise in setting up, scaling, and managing repair labs for telecom infrastructure equipment.
4. Strong background in RF testing, SDH/E1/T1 troubleshooting, and product yield optimization.
5. Experience with tools such as Test Stand, LabVIEW, Oscilloscope, Spectrum Analyzer, EEPROM, SPI, I2C, and boundary scan systems.
6. Proven ability to lead cross-border teams, deliver technical training, and align operations with business goals.
7. Excellent communication, costing, and vendor coordination skills.
8. Tools & Equipment Exposure:

• Racal 6413/6113, CMA 3000, GOPEL JTAG, Dataman Programmer, Altera USB Blaster
• Oscilloscopes, Network Analyzers, Spectrum Analyzers, EEPROM Tools, BGA Rework Stations
• IUB Emulator, Signal Generators, RF Power Meters