Systems Engineer I

Overview

Synoptek

We think globally, act locally. As a Managed Services Provider, Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are excited to have experienced continuous growth and in keeping with that momentum we are seeking to add talent to our team. When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber team, results growth, and clarity.

Responsibilities

Systems Engineer I

This is an amazing opportunity to work within one of the fastest growing Managed Services Providers. We are a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support. We foster a fun and connected environment with employee benefits extending beyond general compensation and into company sponsored events and an invested culture of learning.The Systems Engineer I is responsible for all aspects related to the maintenance, repair and support of systems and storage products to ensure continued operation and functionality. This role will act in a technical support and consulting capacity to ensure quality services are provided to both internal and external clients.Additionally, the Systems Engineer will serve as a mentor and leader for others in the organization and work to continually improve processes and practices.

Duties And Responsibilities

• Ability to provide advanced end user support in an Enterprise environment.
• Ability to support Windows Desktop & Server operating systems
• Ability to interact with customers to schedule troubleshooting and downtime.
• Advanced understanding of Windows Patching
• Advanced understanding of antivirus software
• Ability to handle initiating, tracking, and reporting on software deployments
• Ability to run virus scans and report on outcome
• Basic understanding of VMware
• Bachelor's degree or equivalent experience is required
  

Qualifications

Skills/Attributes

• Synoptek core DNA behaviors:
• Clarity: Possesses excellent communication skills, makes a concentrated effort to speak the customers language. Ability to field questions with concise, well-constructed responses
• OwnIT: Shows integrity, innovation, and accountability in completing daily assignments
• Results: Solutions focused and driven to resolve conflict quickly and precisely. Proactively looks for opportunities to contribute to the company’s business goals
• Growth: Willing to learn and ask questions. Constantly looking for new ways to improve yourself. Ability to adapt and grow in a fast-paced environment
• Team: Embraces both customers and colleagues as team members. Ability to be flexible, respectful, engaged and collaborative
• Comprehensive knowledge of managed services & multi-tenant support environments
• Hands-on virtualization experience using VMware and/or Hyper-V
• Conceptual knowledge of how application data flows over the network (firm foundation of OSI model)
• Proven ability to isolate and diagnose problems with common Internet technologies: DNS, TCP/IP, SMTP, SNMP, HTTP, SSL
• Knowledge of Patching process and tools (Desktops and Servers)
• Operate with integrity, follow through on commitments, maintain a can-do attitude and
• demonstrate courage under pressure
• Comply with HR policies and meet general employment expectations
  

Working Conditions

We live by the motto ‘work hard, play hard’ and strive to support our employees in both their professional and personal goals. We believe that by hiring the right people, leading process improvement, and leveraging technology, we achieve superior results.Work is performed primarily in an office or remote environment. May be subject to time constraints and tight deadlines. May require occasional travel.

EEO Statement

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.