System Administrator – L2

About US:

Systango Technologies Limited (NSE: SYSTANGO) is a digital engineering company that offers enterprise-class IT and product engineering services to different size organizations. At Systango, we have a culture of efficiency - we use the best-in-breed technologies to commit quality at speed and world-class support to address critical business challenges. We leverage Gen AI, AI/Machine Learning and Blockchain to unlock the next stage of digitalization for traditional businesses. Our handpicked team is adept at web & enterprise development, mobile apps, QA and DevOps. Sila, Cuentas, Youtility, Porsche, MGM Grand, Deloitte, Grindr, and Tawk.to are some of the top clients that have entrusted us to enhance their digital capabilities and build disruptive innovations. We believe in making the impossible, possible and we do it literally.

Role Overview:

We are seeking a skilled and proactive L2 System Administrator to join our IT team. The ideal candidate will be responsible for managing and maintaining our IT systems, networks, and hardware infrastructure to ensure optimal performance, security, and reliability. This role involves hands-on technical support, troubleshooting, and participation in key IT operations and projects.

Key Responsibilities:

• Install, configure, and maintain various operating systems, including Windows, Linux, and macOS.
• Monitor and ensure high system performance, availability, and reliability across all environments.
• Manage and upgrade IT hardware and software, including patch management and system updates.
• Support and troubleshoot LAN/WAN infrastructure, including switches, routers, and firewalls.
• Administer and secure the Wi-Fi network infrastructure, adhering to IT security best practices.
• Provide technical support to end-users and IT support staff for escalated issues.
• Maintain accurate records of IT inventory, licensing, and assets.
• Monitor and respond to incidents through the IT ticketing system, ensuring timely resolution.
• Participate in IT audits, compliance activities, and risk assessments.
• Create and update documentation related to system configurations, processes, and procedures.

Required Skills & Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum 3–5 years of experience as a System Administrator, Network Administrator, or in a similar technical role.
• Strong understanding of operating systems, networking protocols, and hardware troubleshooting.
• Proficient with tools and technologies such as Active Directory, DNS/DHCP, firewalls, virtualization (VMware/Hyper-V), backup solutions, and remote desktop tools.
• Working knowledge of network and system security, including firewalls, antivirus, and patching policies.
• Strong analytical, documentation, and problem-solving skills.
• Effective communication skills with the ability to work both independently and collaboratively.