Supervisor - L&D (Program Deployment and Learning Technology Support) [T500-19064]

About McDonald’s:

One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.

Supervisor, L&D Delivery (Program Deployment and Learning Technology Support)

Location:

Supervisor, L&D Delivery (Program Deployment and Learning Technology Support) role based in our India Global Business Services Office.

The ideal candidate will be a systems thinker who enjoys process design, with a passion for learning technologies, collaborating and engaging with stakeholders, operational excellence and the ability to work across global teams in a fast-paced, matrixed environment.

The candidate is expected to reside in India.

Responsibilities

In addition to following McDonald’s policies and procedures, principal accountabilities include, but are not limited to:

Program Deployment & Project Management:

• Collaborate with Global L&D and Markets to lead the deployment of L&D initiatives and priorities.
• Lead end-to-end project management for L&D initiatives, including planning, scheduling, resource allocation, and risk mitigation.
• Collaborate with instructional designers, SMEs, and business partners to define project scope, timelines, and deliverables.
• Monitor project progress using tools like Smartsheet, Asana, or Microsoft Project.
• Coordinate with IT and platform teams to ensure seamless deployment of learning content.
• Build strong relationships with internal stakeholders and cross-functional teams across US and global markets.
• Advocate for customer needs by capturing feedback and sharing insights with leadership and product owners.
• Coordinate communication and alignment across markets to ensure consistent user experience.

Learning Technology Support:

• Support stakeholders in leveraging learning platforms (LMS, LXP, Data Warehouse, SharePoint, Brightcove) effectively.
• Effectively communicate and train local market administrators on new functionality across the learning ecosystem.
• Stay informed about new features, updates, and integrations for learning systems and implement them as needed.
• Ensure learning solutions are scalable and aligned with global standards.
• Advise on the end-to-end user experience including options for optimizing the LMS and LXP environments.
• Guide report creation to achieve project goals and reduce manual efforts
• Track and analyze KPIs to assess the effectiveness of learning programs.
• Ensure accurate tracking and reporting for compliance training and audits.

Translation & Localization:

• Manage the translation and localization of global learning content across multiple languages and markets.
• Work with translation providers and internal teams to ensure accuracy, cultural relevance, and timely delivery.
• Follow QA processes for translated materials and maintain glossaries and style guides.
• Collect feedback from end-users to improve translation processes and outputs.

Stakeholder Engagement:

• Build strong relationships with internal stakeholders and cross-functional teams across US and global markets.
• Advocate for customer needs by capturing feedback and sharing insights with leadership and product owners.
• Coordinate communication and alignment across markets to ensure consistent user experience.

Qualifications:

• 5-7 years of experience and a Bachelor’s Degree or equivalent in L&D, Project Management, or related field.
• Experience with learning platforms (LMS, LXP), cloud-based solutions, and system implementations.
• Experience with cloud-based solutions and learning platforms, including a learning management system and/or learning experience platform
• Experience with system implementations, enhancements, and documentation
• Proven experience in project management and translation/localization of learning content.
• Experience working in large, multi-national corporations with a matrixed structure.
• Experience working across many countries and cultures
• Strong analytical and problem-solving skills; ability to interpret data and make informed decisions.
• Excellent communication (verbal and written) and interpersonal skills.
• Ability to influence and build strong business cases for people-focused initiatives.
• Knowledge of HR compliance, data privacy, and global learning trends.
• Open to learning new systems and processes; continuous improvement mindset.