Store Sales Manager

Job Title: Experience Manager – SolarSquare Experience Centre Location: Pune / Nagpur Salary: Competitive as per market standards About the Role: As an Experience Manager at SolarSquare, you will be responsible for managing store operations, driving sales, and ensuring an exceptional customer experience. You will lead a team of Experience Leads, oversee facility management, coordinate in-store and kiosk operations, and handle escalations. Your role is crucial in driving store targets, optimizing lead conversions, and providing valuable insights to the central team. Key Responsibilities: Store Management & Operations Oversee daily store operations, ensuring a smooth and premium customer experience. Manage store facilities, including security, cleanliness, and maintenance. Ensure seamless coordination of kiosks, BTL activities, and in-store events. Maintain a high-energy, customer-first environment at the store. Team Leadership & Training Lead, train, and mentor the Experience Leads to enhance customer engagement. Conduct regular performance reviews, sales meetings, and skill development sessions. Drive a target-oriented approach and motivate the team to achieve sales goals. Customer Experience & Lead Conversion Monitor and optimize the lead conversion funnel, ensuring high engagement and conversion rates. Analyze store traffic, customer demographics, and buying behavior to enhance strategy. Support Experience Leads in closing deals and managing escalations. Ensure smooth coordination of Design Evaluation Visits (DEV) with the operations team. Sales Performance & Target Achievement Drive store sales, monitor performance metrics, and implement improvement strategies. Track and analyze store conversions, footfall, and revenue generation. Identify and implement new initiatives to improve lead-to-sale conversion rates. Expansion & Strategic Insights Scout locations for new stores based on foot traffic and audience insights. Provide detailed reports on store performance, customer insights, and conversion data. Coordinate with the central team to provide feedback on sales performance and operational challenges. Requirements: 5+ years of experience in retail sales and store management, preferably in solar, real estate, financial products, or high-value consumer goods. Strong leadership skills with experience in team management and training. Proven ability to drive sales, handle escalations, and optimize store performance. Experience in CRM tools, sales funnel tracking, and data-driven decision-making. Excellent communication, negotiation, and problem-solving skills. Passion for renewable energy and sustainability is a plus. Show more Show less