Solution Support Engineer

Harnessing the Power of Data, Together.

Solace stands at the forefront of technology and innovation, empowering the world's largest enterprises in their journey towards becoming real-time, data-driven organizations. Our cutting-edge technology intelligently, securely and reliably helps our customers by solving use cases like hybrid cloud integration, IoT connectivity, microservices, and big data distribution.

The next time you drive a luxury vehicle, order new furniture online, fly in a plane, or do some online banking, your positive experience could be a direct result of our technology, and your hard work!

Overview

This position is for a Solution Support Engineer based out of our Bangalore location. You will support Solace clients to ensure they have a good experience and solve technical issues that might arise.

The Cool Stuff You’ll Do

• Deliver a superior customer experience
• Improving our infrastructure tooling, observability, and automation
• Resolving incidents
• Handling service requests and provisioning by the customers
• Support partners and regional teams as part of a global team
• Be on-call rotation and provide 12x7 off-hours support
• Contribute to making the production environment more efficient, less error-prone, etc.
• Actively involved in development for scalable deployment (automation, tooling, etc.)

What You’ll Bring to the Role

• At least 5 years’ experience in a technical role (software development, technical support, QA etc.)
• TCP networking, concepts, and troubleshooting
• Unix/Linux System Administration
• Programming experience in at least one of: Java, C, or .NET
• Excellent English communication skills, both written and verbal
• Strong personal commitment to quality and customer service
• Ability to take initiative in a dynamic working environment.
• Willing to provide 12x7 off-hours telephone support approximately one week per month
• Legally able to work in India

Desired Skills

• Messaging protocols: JMS, MQTT, AMQP, REST
• Experience with virtualization: VMware Tanzu, ESXi, Docker, Podman, Kubernetes, OpenShift, etc.
• Use AI analytics to gain insights from customer interaction patterns and improve service delivery
• Deploy natural language processing (NLP) tools for intelligent ticket routing and sentiment analysis
• Leverage predictive analytics to anticipate customer needs and proactively address potential issues
• Cloud computing environments: AWS, GCP, Azure, etc.
• Authentication protocols: LDAP, Kerberos, OAuth, SSL Client Certificate Authentication
• Messaging Products: Kafka, MQ, EMS, Weblogic, JBoss, Websphere, Dell Boomi, Tibco BusinessWorks, MuleSoft Anypoint Platform

Why You’ll Want to Join Us at Solace

• We have an awesome team! You’ll get to work with some of the smartest individuals in the business
• We believe in work-life balance and believe it’s important to love what you do
• We have adopted a hybrid work model to create an inclusive working environment for everyone
• We live by our values: craftsmanship, trust, courage, freedom, momentum, humility, and human experience. Every. Single. Day.
• Our training programs are top-notch (LinkedIn Learning, Mentorship program, Solace Academy)
• We like to brag about our stellar customer lineup!
• We are social – we like to keep things simple and fun!
• We are one of the top-ranked employers on Glassdoor
• We have a sense of humour and make cool videos on cool topics like MITT and this!

We understand that experience takes on various shapes and sizes. Not sure you meet all the requirements? We still want to hear from you! Your unique experience could be exactly what we are looking for.

At Solace, we believe that diversity and inclusion drive innovation and growth, both in business and in life. We strive to create an enriching and safe workplace where you can be who you are. If you want to do the best work of your career and feel supported every step of the way, we encourage you to join us!

Accommodations are available upon request for anyone taking part in the hiring process. Let us know how we can help! We thank all candidates for their interest, however, only those selected to continue in the selection process will be contacted.