Software Engineer II- Applications Support

You’re ready to gain the skills and experience needed to grow within your role and advance your career — and we have the perfect software engineering opportunity for you.

As a Software Engineer II at JPMorgan Chase within the Employee Platform, you will leverage your creative and analytical skills to support and enhance application systems vital to the firm's daily operations. Collaborating with teams, you will engage in diverse projects centered around design or programming, depending on your expertise. You will learn to address application and data issues, while gaining experience in software development, testing, deployment, maintenance, and improvement, alongside production lifecycle methodologies and risk guidelines. This role offers you the chance to advance professionally and explore various career paths.

Job responsibilities

• Participates in triaging, examining, diagnosing, and resolving incidents and work with others to solve problems at their root.
• Participate in weekend support rota to ensure adequate business support coverage during core hours and weekend (rota basis) as part of a global team.
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools.
• Identify issues for escalation and communication and provide solutions to the business and technology stakeholders.
• Participates in root cause calls and drives actions to resolution with a keen focus on preventing incident.
Recognizes the manual activity within your role and proactively works towards eliminating it through either system engineering or updating application code.

Required qualifications, capabilities, and skills

• Formal training or certification on Software Engineering concepts and 2+ years applied experience
• Experience in observability and monitoring tools and techniques.
• Experience with one or more general purpose programming languages (Python or C#) and/or automation scripting (PowerShell Script)
• Experience in observability and monitoring tools and techniques.
• Familiar with tools such as Splunk, ServiceNow, Dynatrace, etc.
• Experience in CI/CD tools like Jenkins, Bitbucket, GitLab, Terraform
• Eagerness to participate in learning opportunities to enhance one’s effectiveness in executing day-to-day project activities.
• Hands-on practical experience in system design, application development, testing, and operational stability
Emerging knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)

Preferred qualifications, capabilities, and skills

• Experience and understanding of Genetec Security Desk
• Understanding of cloud infrastructure Familiarity with modern front-end technologies
• Exposure to cloud technologies