Software Developer

About The Role

Impact you will make

What You Will Do

• Provide technical support to end-users and customers by addressing their queries and troubleshooting software-related issues related to C++ and SQL.
• Analyze and diagnose problems reported by users, and work towards timely and effective resolutions.
• Collaborate with development teams to investigate and resolve complex issues that require code-level debugging and analysis.
• Document and maintain a knowledge base of known issues, troubleshooting steps, and solutions to facilitate efficient customer support.
• Communicate effectively with users, both technical and non-technical, to understand their concerns and provide appropriate solutions.
• Collaborate with cross-functional teams to identify and implement process improvements and enhancements to optimize support services.
• Assist in the deployment and configuration of software applications, including database setup and migrations.
• Keep up to date with the latest technologies, trends, and best practices in C++ and SQL development to provide effective support and guidance.
• Provide training and guidance to junior support team members when required.
• Required to work in rotational shifts during US business hours to support the customers.
  

What You Will Bring

• Minimum of 3 years of professional experience in software support or application development using C++ and SQL.
• Good to have knowledge in C# and solid understanding of OOPS concepts.
• Strong knowledge of C++ programming language, SQL queries, and relational database concepts.
• Experience in troubleshooting and debugging complex software applications, including hands-on experience with debugging tools and techniques.
• Solid understanding of software development lifecycle and methodologies.
• Excellent problem-solving and analytical skills to identify root causes and propose effective solutions.
• Strong communication and interpersonal skills to interact with users of varying technical backgrounds.
• Ability to work independently and prioritize tasks effectively in a fast-paced support environment.
• Experience with customer support ticketing systems and CRM software is a plus.
  

What We Would Like To See

• Bachelor's degree in computer science, Information Technology, or a related field.
• Healthcare revenue cycle experience preferred.
• Customer Service experience preferred.
• Salesforce.com experience a plus
  

About FinThrive

FinThrive is advancing the healthcare economy.

Award-winning Culture of Customer-centricity and Reliability

Our Perks And Benefits

• Professional development opportunities
• Term life, Accidental & Medical Insurance
• Meal and Transport arrangements
• Hybrid work environment
  

FinThrive’s Core Values and Expectations

• Demonstrate integrity and ethics in day-to-day tasksand decision-making, adhere to FinThrive’s core values of being Customer-Centric, Agile, Reliable, and Engaged, operate effectively in the FinThrive environment and the environment of the workgroup, maintain a focus on self-development and seek out continuous feedback and learning opportunities
• Support FinThrive’s Compliance Program by adhering to policies and procedures about HIPAA, GLBA, FCRA, and other laws applicable to FinThrive’s business practices; this includes becoming familiar with FinThrive’s Code of Ethics, attending training as required, notifying management or FinThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations