Site Reliability Engineering Expert

Site Reliability Engineering Expert (Architect)

Exp. Range:- 15 to 19 Years

Location:- Pune

What does a successful Site Reliability Engineer (SRE) Expert do at Fiserv?

The Site reliability engineer blends the principles of software engineering with the discipline of operations to create high-performing and reliable software systems. They are tasked with designing and implementing tools, processes, and systems to improve the reliability, scalability, and performance of large-scale applications and services.

What will you do:

• Automation and reduce toils

  Create sustainable systems and services through automation. Automate operational mundane jobs, health checks, release and deployments. Measure and optimize system performance and innovate for continuous improvement

• Observability -

  Run the production environment by monitoring availability and taking a holistic view of system health. Use monitoring systems for alerting and dashboards

• Process reengineering

  – Mapping the business process / customer journey maps to find reliability gaps. Gather and analyze metrics from operating systems and applications to assist in performance tuning and fault finding.

• Development Operations partnership

  - Participate in system design consulting, platform management, and capacity planning.

• Documentation –

  Drive operations teams on documentation SOP’s, Configurations and infrastructure maps, knowledge articles, known errors resolution, etc

• Chaos engineering and Testing

  – Design Chaos engineering plans and test all applications components and Infrastructure. Document the plans to address the gaps

• KPI’s and Error budget

  – Measure the availability and downtime along with error budgets and develop strategies to maximize availability.

What you will need to have:

• Bachelor’s degree in computer science or related technical field and/or 7+ years of relevant work experience
• 14+ years of relevant work experience in

  Site reliability engineering (SRE)

  in Fintech / product organization.
• 10+ years of experience in

  automation of toils

  working with

  Python or Java, Ansible, Powershell

  , etc
• 10+ years of experience in

  Observability and monitoring tools

  working with Dynatrace, Splunk, Moogsoft, Grafana, etc
• Experience in managing

  CI/CD pipelines and automation

  (GITLAB, Harness, Nexus, Terraform, SonarQube, etc)
• Experience in

  SDLC

  including associated deployment methodologies, Onboarding, QA processes, and performance tuning efforts and Source Code Management with GitLab/Github.
• Strong problem-solving skills and critical thinking to analyze root causes, implement solutions, and prevent future disruptions proactively. Effective communication is also the key for SREs to collaborate with cross-functional teams, share knowledge, and address incidents promptly.
• Experience interacting with customers to analyze, validate, specify, verify, document and manage solution requirements.