Senior ServiceNow Developer(CSM)

Job Description

Phenom Intro :

Our purpose is to help a billion people find the right work! Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,500 employees. As an HR tech unicorn organization, innovation and creativity is within our DNA. Come help us make every talent moment Phenomenal!

Phenom, a global leader in Talent Management solutions, is seeking a skilled and experienced Senior ServiceNow CSM Developer to join our growing team in Hyderabad, India. In this exciting role, you will focus on designing, developing, and implementing ServiceNow applications specifically tailored to the CSM (Customer Service Management) module within ServiceNow.. You will play a critical role in optimizing our customer support processes and workflows.

What You’ll Do:

• Collaborate closely with business stakeholders within the Customer Success team to understand their needs and translate them into technical requirements for CSM applications.
• Design, develop, configure, and implement ServiceNow CSM applications, including Incident Management, Problem Management, Change Management, and Knowledge Management modules.
• Automate workflows and processes to improve efficiency and enhance the customer support experience.
• Develop and maintain custom functionalities within the CSM platform using ServiceNow scripting languages (JavaScript, GlideScript) and APIs.
• Integrate ServiceNow CSM with external systems to ensure seamless data flow and create a unified support experience.
• Write clear and concise technical documentation for ongoing maintenance and knowledge transfer.
• Stay current on the latest ServiceNow CSM features, best practices, and module enhancements.
• Troubleshoot and resolve complex issues related to ServiceNow CSM functionalities.
• Leverage strong ServiceNow senior development experience to deliver robust, scalable solutions.
• Quickly learn and adapt to new ServiceNow modules such as CSM, and implement them as required by the business needs.
• Demonstrate expertise in API integrations to connect ServiceNow with various third-party systems, ensuring data consistency and process optimization.
• Exhibit proficiency in scripting to automate processes, improve user experience, and enhance platform functionality.

What You’ve Done:

• Proven experience as a ServiceNow Senior Developer, with extensive hands-on experience in CSM and related modules.
• Strong API integration skills, with the ability to integrate ServiceNow with external applications and services.
• In-depth knowledge of ServiceNow platform scripting (JavaScript, GlideScript) and configuration.
• Solid understanding of ITIL processes and their application within ServiceNow.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication skills, capable of working closely with both technical and non-technical stakeholders.

Note: Even if you have strong ITSM experience and are not yet fully familiar with CSM, we encourage you to apply! The ideal candidate will have a passion for learning and growing within the ServiceNow CSM ecosystem.

Benefits:

We want you to be your best self and to pursue your passions!

• Benefits/programs to support holistic employee health
• Flexible hours and working schedules
• Growing organization with career pathing and development opportunities
• Tons of perks and extras in every location for all Phenoms!

Diversity, Equity, & Inclusion

Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed.