Senior Relationship Manager/ Assistant Vice President -Affinity Segment - Bengaluru

Marsh India Insurance Brokers Pvt Ltd

Senior Relationship Manager / Assistant Vice President - Affinity Segment

We will count on you to:

Client Servicing:

• Act as the primary point of contact for allocated clients, ensuring timely resolution of queries and service requests
• Handle policy issuance, endorsements, renewals, cancellations, and documentation coordination
• Facilitate premium invoicing, follow-ups, and coordination between insurer, client, and internal accounts team
• Maintain accurate and updated client records and service logs

Claims Management:

• Coordinate claims intimation, documentation, and follow-ups with insurers and TPAs
• Provide regular claims status updates to clients and assist in escalations and settlements
• Monitor claims trends and provide proactive advice to mitigate risks

Strategic Account Management:

• Assist in preparing and presenting insurance proposals, renewal strategies, benchmarking reports, and MIS
• Support client onboarding and implementation of new programs
• Participate in periodic client review meetings and strategy discussions
• Identify upselling/cross-selling opportunities and support in client retention initiatives

Internal Coordination:

• Work closely with underwriting, placement, claims, and compliance teams to ensure seamless service delivery
• Ensure adherence to regulatory and internal compliance guidelines

What you need to have:

• Bachelor’s degree (preferably in insurance, business, or finance); insurance certifications (e.g., III, IRDAI license) preferred
• 5-7 years of experience in a client-facing role in insurance broking or corporate insurance servicing
• Strong understanding of general insurance products (group health, property, liability, marine, etc.)
• Excellent communication and interpersonal skills
• Proficiency in MS Office (Excel, PowerPoint, Word)
• Strong organizational and multitasking abilities

What makes you stand out?

• Strong analytical and problem solving and skills.
• Good communication skills..
• Ability to work independently and within a team.
• Organised, self-discipline and pro-active.
• Good multi-tasking ability.
• Proficiency in Microsoft Office Applications, including Outlook, Word, Excel, PowerPoint, Access and Industry-Specific Analysis Software.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman . With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com , or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, caste, gender identity or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.