Senior IT Manager - Vendor Management & Managed Services

Medtronic is hiring a Senior IT Manager, IT and Managed Services, will be responsible for two critical components in support of the Vendor Management Office. First, this position will be a strategist, subject matter expert, and experienced professional with large, Indian-based MSP and BPO firms, understanding how to best manage large, complex contracts and relationships in order to maximize value creation and drive continuous improvement. Second, this position will serve as the local team lead India leader for the department portfolio, coaching and mentoring all VMO employees based at MEIC, Hyderabad, India. This role will report to Director, Global IT, India and also have close working relationship with Sr. Director, IT and Managed Services, US. The success in this role will involve consulting with internal customers to understand their needs and then working with our most strategic IT service suppliers to meet and exceed those requirements. This position requires someone who is optimistic and entrepreneurial, with a bias for action – who embraces their role as a change agent to drive gains in supplier quality, cost, accountability, and innovation. This role is a key part of Medtronic’s global workforce strategy, which has been designed to leverage its service delivery partners for both recurring “run” functions and variable “plan” and “build” requirements.

About the Role

Responsibilities may include the following and other duties may be assigned. The leadership role is Hyderabad based and requires working from the office 4–5 days a week.

Responsibilities

• Key responsibility to help develop the vendor management strategy for Global IT’s services suppliers.
• Takes a long-term view that considers cost, quality, supplier mix, capability areas, competitive leverage, and preferred providers.
• Works collaboratively with the VMO team, internal customers, and external third-party IT services providers to align strategy with execution.
• Provides local team leadership for all VMO employees at MEIC.
• Creates a culture of excellence and sense of teamwork, growing and developing each person while ensuring harmony and cohesiveness across the global VMO function.
• Creates and maintains relationships with our Top 10 Indian-based IT services suppliers.
• Responsible for site visits, audits, and local, face-to-face investment in our strategic partners.
• Able to leverage these relationships to map out priorities, influence outcomes, and ensure Medtronic’s needs are met by our suppliers.
• Communicates past, present, and future IT services narratives effectively.
• Takes a data-driven, objective view of performance and uses internal and external feedback to create continuous improvement in service delivery.
• Delivers measurable quality and performance improvements year-over-year, as seen in both monthly SLA/KPI metrics and customer satisfaction scores.
• Delivers measurable financial value year-over-year, coming from cost savings, cost avoidance, and supplier-driven AI, automation, process and resource efficiency.

Qualifications

• 18+ years of IT experience with a bachelor’s degree in Engineering, MCA, or MSc.
• 18+ years working in some combination of IT operations, procurement, or vendor management; where influencing supplier behavior was a core part of the position.
• 12+ years working with IT services suppliers, with particular emphasis on large, multinational firms such as Cognizant, TCS, Wipro, HCL, Accenture, IBM, etc.
• 7+ years creating and driving vendor strategy, aligning customer requirements with third-party services, delivering successful outcomes via internal/external teams.
• Experience working with global teams in a follow-the-sun model; effective working with people and teams across APAC, EMEA, and the Americas.

Required Skills

• Strong written, oral, and interpersonal communication skills, specifically as it relates to coaching and mentoring employees and working with service providers.
• Ability to influence – both internally and externally – using an objective, data-driven approach to reach the right solution.
• Strong presentation skills – in support of both monthly recurring reporting and ad hoc strategy and analysis that must be communicated to internal customers.
• Intellectually curious and entrepreneurial – always looking for new approaches to problems, and new opportunities for improvement.
• Optimistic and solution focused – brings a positive outlook to the team, with a belief that we can always find a better, faster, cheaper way to deliver vs. the status quo.
• Experience working with India-based IT services firms, specifically in a customer-supplier context where vendor management was a key part of the position.
• Experience working with U.S. multinational firms, customers, and/or leadership teams; able to communicate and influence across cultures and time zones.
• Strong team management, cross functional leadership, lead by influence and negotiation skill