At Infoblox, every breakthrough begins with a bold
“what if.”
What if
your ideas could ignite global innovation?
What if
your curiosity could redefine the future?We invite you to step into the next exciting chapter of
your
career journey. Bring your creativity, drive, your daring spirit, and feel what it’s like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect
70% of the Fortune 500
, and we’re looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold “what if” can take the world, your community, and your career.Here, how we empower our people is extraordinary:
Glassdoor Best Places to Work 2025, Great Place to Work-Certified in five countries, and Cigna Healthy Workforce honors three years running
— and what we build is world-class: recognized as
CybersecAsia’s Best in Critical Infrastructure 2024
—evidence that when first-class technology meets empowered talent, remarkable careers take shape. So,
what if
the next big idea, and the next great career story, comes from you? Become the force that turns every “what if” into “what’s next”.In a world where you can be anything,
Be Infoblox
.
Senior Customer Development Representative
We have an opportunity for a Senior Customer Development Representative to join our Customer Development team, reporting to the senior manager of Customer Development - India. In this pivotal role, you will work closely with Sales, Order Management, Legal, Finance, Technical Support, Channel partners, and customers to expedite the sale and closure of all maintenance and subscription renewals. You will manage quotes globally to meet or exceed targets for maintenance and subscription renewals. You will also manage numerous customer contacts at different stages of the customer lifecycle and work as a trusted partner, allowing customers to meet their business objectives with our products.
Be a Contributor — What You’ll Do
- Provide customer-centric reporting that will ensure value is recognized by Infoblox customers and present to senior department leadership
- Conduct thorough assessments of customer needs, goals, and challenges. Do an account analysis and take a leadership role with driving the account
- Make recommendations for expansion, upsell and refresh. Take insight from Account Team and prepare talk track for customer
- Present RKO to Technical Buyer. Explore expansion opportunities and appetite for Tech Refresh
- Collaborate with the Sales Account team to support accounts, identifying opportunities for improving Infoblox services across functions and developing upsell and cross-sell opportunities
- Create and execute territory planning for assigned pod
- Assess customer needs, goals, and challenges, tailoring solutions to align with customer objectives
- Perform in-depth account analysis, preparing and conducting REVIVE sessions with the Account team to identify areas for expansion, upsell, and refresh
- Deliver RKO presentations to the technical buyer, exploring expansion opportunities, assessing technology refresh appetite, and validating the perceived value of purchases
- Strive for a minimum in-quarter renewal rate (IQRR) of 90%, enhancing customer intimacy and understanding to drive renewal bookings without extensive field engagement
Be Prepared — What You Bring
- Minimum three years of experience in customer service industry supporting U.S./U.K/Australia customers
- Excellent verbal and written communication skills
- Expert working knowledge of the service business
- Experience working with both internal and external customers in a multi-tier channel environment
- Proficiency with Microsoft office suite, especially on Excel
- Excellent organizational and time management skills
- Self-motivated team player with fresh and innovative ideas
- Bachelor's degree preferred
Be Successful — Your Path
First 90 Days:
- Be familiar with Infoblox business and internal departments and foster more collaboration to effectively manage the role.
- Understand the business territory you will be focusing.
- Build string collaborations with field team to better understand upsell opportunities.
- Build cross functional collaborations with Operations and IT to get involved for projects.
- Obtain necessary accesses and familiar with the tools required to perform your job
Six Months:
- Have built relationships internally by creating communication channels with departments, teams, or groups
- Identify and relay customer requests that align with the company's vision
One Year:
- Collect and analyze customer data to optimize the customer's experience
- Increase customer loyalty and reduce churn
- Aggregate the underlying issues of the product/service, the desires of the customer, and the long-term vision of the company
- Demonstrate excellent territory management through increased revenue delivery, on-time quotes and renewals, and strong relationships with Account teams and partners
Belong—
Your Community
Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you’ll grow and belong here.
Be Rewarded —
Benefits That Help You Grow, Thrive, Belong
- Comprehensive health coverage, generous PTO, and flexible work options.
- Learning opportunities, career-mobility programs, and leadership workshops.
- Sixteen paid volunteer hours each year, global employee resource groups, and a “No Jerks” policy that keeps collaboration healthy.
- Modern offices with EV charging, healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations.
- Charitable Giving Program supported by Company Match.
- We practice pay transparency and reward performance. Offers reflect role location, internal equity, experience, skills, education, and certifications
Ready to Be the Difference?
Infoblox is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis
