23343 Salesforce Jobs - Page 21

Build smarter systems. Unlock data. Power growth. At SaaS Labs, were scaling fast and were looking for someone who can turn CRM tools into growth engines, translate data into insights, and fuel GTM execution with speed and clarity. This isnt a traditional operations role. Its a hands-on opportunity to be at the heart of how we scale helping sales, marketing, and growth teams move faster, execute smarter, and win bigger. What Youll Do Build for Impact: Design and implement end-to-end CRM architectures (Salesforce/HubSpot) including complex flows, custom objects, field dependencies, and multi-system integrations that scale with our growth. Own Tooling & Process: Create robust data models, implement ETL processes, and architect reporting frameworks that transform raw pipeline data into actionable business intelligence. Integrate & Optimize Tech Stack: Own full-stack integrations between CRM, marketing automation, sales engagement tools, and data warehouses ensuring seamless data flow and system performance. Solve Complex Analytical Challenges: Partner with stakeholders to translate complex business problem statements into analytical frameworks by leveraging the full capabilities of the tech stack. Transform ambiguous analytical requirements into clear, actionable insights that help our GTM teams stay focused and accountable. Fuel GTM Velocity: Partner closely with Sales, CS and Marketing leaders to streamline motions, set up scalable systems, and track performance outcomes. What You Need to Succeed 4-7 years of hands-on experience in designing CRM architecture, systems, integration, and scalable solutions; experience working in revenue operations at high-growth SaaS companies Expert-level Salesforce administratio n including Apex triggers, custom objects, complex validation rules, Process Builder, Flow Builder, and Lightning components Proven experience with system integrations, API management, and data architecture across tools like HubSpot, Outreach, Salesloft, ZoomInfo, LinkedIn Sales Navigator, and marketing automation platforms; familiarity with automation platforms (Zapier/Workato) Proficient technical skills in SQL, data modeling, and experience with business intelligence tools (Tableau, Looker, Power BI) and data warehouses (Snowflake, BigQuery); Strong Excel/Sheets skills Comfortable working cross-functionally in a fast-paced startup environment Why Join Us High ownership, high impact role - you will work in the CEOs office Work closely with senior GTM leaders Fast-moving, outcome-driven environment We are global SaaS company backed by leading investors, with $40M+ in ARR, powering revenue teams across 6,000+ businesses to close deals faster, personalize customer engagement, and scale their GTM operations effortlessly. Want to build the systems and insights that shape how we growApply now and help us scale smarter.

Job Description Are you ready to join a rocket shipWe are looking for a sharp, energetic Senior Account Research Analyst to be the strategic intelligence engine behind our sales team. You wont just be collecting data; youll be a master of the qualitative approach, uncovering high-value opportunities and providing the critical insights that fuel our growth. Based in our Chennai office, you will be instrumental in shaping our market strategy and helping us win. Key Responsibilities: Strategic Opportunity Sourcing: Conduct deep market and industry analysis to identify and qualify high-potential target companies and verticals. Intelligence & Insights: Go beyond simple data extraction to provide actionable competitive analysis. Identify and report on key market trends, pricing models, and sales strategies of competitors. Targeted Database Strategy: Architect and build high-quality, robust databases of ideal customer profiles (ICPs) and key personas, ensuring data accuracy and relevance for lead generation campaigns. Actionable Reporting: Analyze industry data to generate insightful reports, compelling presentations, and strategic briefings for sales and leadership teams. Cross-Functional Collaboration: Serve as a key partner to the sales and marketing teams, ensuring constant communication and alignment on market opportunities and campaign targeting. Qualifications Core Experience: 3-5 years of hands-on experience in B2B market research, preferably within a fast-paced SaaS or technology product company. Demonstrated success in building targeted databases and supporting sales or lead generation teams. A proven track record of consistently meeting or exceeding targets and objectives. Technical & Research Skills: Research & Sales Intelligence Tools: Advanced proficiency with tools like ZoomInfo, LinkedIn Sales Navigator, and other similar platforms. CRM Proficiency: Experience working with and managing data within any major CRM (e.g., Salesforce, Freshworks CRM). Data Analysis & Visualization: Strong command of MS Office Suite, especially Excel , and the ability to create clear presentations in PowerPoint . Experience with Power BI is a plus. Research Methodologies: Solid understanding of both qualitative and quantitative research techniques and their application in a business context. Key Competencies: Analytical Mindset: Excellent ability to interpret large datasets and distill them into actionable, strategic insights. Communication & Presentation: Exceptional oral and written communication skills, with the confidence to present findings clearly to stakeholders. Proactive & Agile: A high-energy, self-starting attitude with the ability to multitask and thrive in a dynamic environment. Adaptability: Willingness and flexibility to work in shifts to collaborate effectively with global teams.

About Liability Sales: The Liability Sales department focuses on the liability acquisition, assets and retail forex business for the bank. The department drives business from 2700+ branches and is responsible for sourcing of retail and corporate deposits, salary and non-salary accounts, trust accounts and forex Business with a view to increase the retail book of the bank About the Role: Assistant Manager -Sales are a part of the Banks front line sales force whose primary responsibility is to get new corporate salary accounts for the bank and explore new business opportunities. They are responsible for selling products and services to the employees working with corporates and having salaried relationship with us on the basis of their needs. They are also responsible for customer mapping and handling queries to ensure customer satisfaction. Key Responsibilities Identify sales opportunities for corporate salary accounts by building new relationships with corporates Manage business relations with existing corporate customers to increase the depth of existing relationships Achieve sales targets as assigned by the organization on a monthly basis Conduct market enhancement activities within the corporates to enhance the business Record and track all engagement activities through the CRM system Comply with KYC/SEBI rules, regulations, and legislation governing the financial services industry Qualifications: Optimal qualification for success on the job is: Graduation from a recognized institute Role Proficiencies: For successful execution of the job, the candidate should possess the following: Good communication (both verbal and written) skill in both English and the local language Excellent lead generation and conversion skill Ability to handle pressure and meet deadlines Ability to work successfully as a part of a team High sales orientation to meet the sales targets consistently #ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

Project Role : Product Owner Project Role Description : Drives the vision for the product by being the voice of the customer, following a human-centered design approach. Shapes and manages the product roadmap and product backlog and ensures the product team consistently deliver on the clients needs and wants. Validates and tests ideas through recurrent feedback loops to ensure knowledge discovery informs timely direction changes. Must have skills : Business Process Design, Salesforce CPQ, Salesforce Lightning Web Components Good to have skills : Solution factory Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As a Product Owner, you will drive the vision for the product by being the voice of the customer, following a human-centered design approach. Your typical day will involve shaping and managing the product roadmap and product backlog, ensuring that the product team consistently delivers on client needs and wants. You will validate and test ideas through recurrent feedback loops, ensuring that knowledge discovery informs timely direction changes. This role requires a strong focus on collaboration and communication with various stakeholders to align product development with customer expectations and market demands. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate workshops and meetings to gather requirements and feedback from stakeholders. - Continuously assess and prioritize the product backlog to align with strategic goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Business Process Design, Salesforce CPQ, Salesforce Lightning Web Components. - Strong analytical skills to assess business processes and identify areas for improvement. - Experience in agile methodologies and product management frameworks. - Ability to communicate effectively with technical and non-technical stakeholders. - Familiarity with user experience design principles and practices. Additional Information: - The candidate should have minimum 7.5 years of experience in Business Process Design. - This position is based at our Bengaluru office. - A 15 years full time education is required. 15 years full time education

Job Title: Salesforce CPQ Developer Location: [Remote] Timings: 7:30 PM to 5 30 AM IST Key Responsibilities & Skills: Design, develop, and implement Salesforce CPQ solutions to meet business requirements. Expert in configuring, managing and customising the Salesforce CPQ (Configure Price Quote), CLM (Contract Lifecycle Management) and Orders Lifecycle. Understand the Data Model related to Salesforce CPQ

Job Description- Salesforce Engineer Lead As a Salesforce Engineer Lead, you will lead the design, development, and maintenance of complex Salesforce solutions tailored to meet the unique needs of Energy and Utilities Companies by sharing knowledge and mentoring team members and other developers across teams. Your in-depth knowledge of Salesforce Industry solutions (ideally Energy & Utilities Cloud) and extensive experience in Salesforce development will enable you to provide technical guidance, mentorship, and strategic direction to the development team. Responsibilities: Manage the technical aspects of project delivery, providing effective analysis, design, programming, and testing for large software implementations. Design and implement the Energy and Utilities Cloud to optimize business processes, enhance customer experiences, and drive digital transformation for our customers within the energy and utilities industry. Collaborate closely with business stakeholders, project managers, and architects to gather requirements, define technical solutions, and ensure alignment with business goals. Drive innovation by staying updated with the latest Salesforce platform updates, emerging technologies, and industry trends, and apply them to enhance system capabilities. Lead and guide the development team in designing, building and maintaining tailored Salesforce solutions using OmniStudio, Apex, Visualforce, Lightning Components, and other relevant technologies. Lead the integration efforts with external systems, ensuring seamless data flow, API integrations, and interoperability across various systems and applications. Conduct performance optimization, troubleshooting, and debugging of Salesforce solutions to ensure scalability, stability, and efficient operations. Collaborate with cross-functional teams, including administrators, architects, and business analysts, to streamline processes, drive efficiency, and achieve seamless system integrations. Evaluate and recommend new tools, frameworks, and technologies to enhance the development process, system performance, and overall team productivity. Provide internal/external customer training and support. Provide testing and creating automated tests for software. Document code and product features. Participate in planning, stand-ups, estimation, retrospectives and backlog grooming as appropriate. Invest in personal training and development to maintain and advance your performance overtime. Provide leadership by motivating and supporting project delivery teams, leading and mentoring team members at all levels. Be a positive influential force for technical best practice within scrum team. Managing project/service work under delegated authority to meet project budgets and timelines. Accurate recording of timesheets and charging of services time. Promotion of benefits of solution to existing and new customers. Assist with pre-sales activity as required. Assist and support Service Delivery by effectively handing assigned service requests and defects for customers both internal and external. Manage and prioritise customer requests in an effective and sustained manner that builds and strengthens customer relationships. To abide to the Compliance Policies and Procedures of the Company. Take reasonable care of your own and other people’s Health & Safety in the workplace. Report all incidents and hazards in your work or in your work environment that may be putting your or anyone else’s Health & Safety at risk promptly. This role may entail both domestic and international travel. In addition to this you are required to carry out any other duties as reasonably requested by your manager. Experience: Total 6 - 10 years of IT experience and Minimum 4 years’ experience in Salesforce, including Salesforce development and team management in large implementation projects, preferably in energy or utilities contexts. Bachelor's degree in Computer Science, Engineering, or a related field. Experience as a Salesforce Developer, with a strong focus on the Energy and Utilities Cloud (or equivalent Industry) and complex Salesforce solutions. Expertise in OmniStudio, Apex, Visualforce, Lightning Components, Salesforce APIs, Enterprise Product Catalog and other relevant technologies within the Salesforce ecosystem . Understanding of the energy and utilities industry processes, including customer data management, billing, metering, demand response, and related regulatory compliance. Experience leading and mentoring development teams, providing technical guidance, and driving best practices in Salesforce development. Strong analytical and problem-solving skills, with the ability to analyze complex requirements, architect scalable solutions, and troubleshoot issues effectively. Excellent communication and collaboration skills, with the ability to effectively interact with stakeholders at all levels, influence technical decisions, and lead discussions. Salesforce certifications such as Salesforce OmniStudio Developer, Industries CPQ Developer, Salesforce Certified Platform Developer II or Salesforce Certified Technical Architect are highly desirable. Demonstrated ability to manage multiple projects simultaneously, prioritize tasks, and deliver results within specified timelines. Passion for continuous learning and staying updated with the latest advancements in Salesforce technologies and development practices. Can do attitude. A passion for excellence and a commitment to be the best. High levels of energy, sound judgement and determination to achieve with a sense of urgency. High attention to detail. Relationship management and interpersonal skills. An open-minded consultative approach. Ability to give and receive positive and constructive feedback. Ability to creatively solve problems. Specialised Skills: Requirements Management - Software Use Cases Backlog Management - User Stories; Acceptance Criteria Salesforce CRM solution design and integration Utilities knowledge (energy and/or water) Visual facilitation - Impact mapping, context diagrams, storyboarding, value-stream, and process mapping Agile Estimation & Planning Design Thinking Data Analysis (SQL awareness) Software Testing Innovation Technical specification writing Customer presentation skills Must have experience in EPC projects.

Skills : Salesforce Service Cloud Related . Position : Senior Consultant / Lead Consultant / Team Leader / Manager / Technical Manager Work Experience : 5.00 Years to 15.00 Years (Band B2 / B3 / C1) Work Location : Only Bangalore Location Job Type : Permanent Employee (Direct Payroll) Below details are mandatory for processing your profile : Current Location : Preferred Location: Total Experience: Relevant Experience : Primary Active Personal Email ID : Mandatory Alternate Active Personal Email ID : Mandatory Current CTC: Expected CTC: Notice Period: Last Working Date: Payroll Company Name : JD - Note: Candidates are willing to take the IMOCHA test which will be for 60 Minutes. Salesforce Service Cloud Location - Bangalore Minimum Skills Required: 5+ years of experience in Salesforce Service Cloud configurations In-depth knowledge of Salesforce products and functionality Experience working in complex salesforce orgs Experience working with Base customization (Record types, objects, page layouts, macros, flows, reports and dashboards, etc.), security models, lightning framework, apps, and consoles Understand requirements from stakeholders and translate them into Salesforce solutions. Experience working with integrations and managed packages. Ability to work in aggressive project timelines/Flexible to work with different timezones. Salesforce Certified Advanced Administrator Preferred Qualifications: Experience with Apex, Visualforce, Lightning Record Pages Experience working on Omni Channel (Skill Based Routing), Knowledge Management Salesforce Certified Developer, Service Cloud Consultant and App Builder certifications Excellent communication be able to document requirements, test cases, UAT plan and drive business stakeholder alignment. Able to migrate Metadata via CI/CD from the sandbox to the next higher orgs.’ Implementation of Salesforce AI or AgentForce Thanks & Regards, Sanjay Mandavkar IT-Recruitment Manager. Think People Solution Pvt Ltd – Mumbai. Email : sanjay@thinkpeople.in http://www.thinkpeople.in

Job description: About this role: Adaptability and attention to finalizing testing details and duties amidst aggressive time challenges. Work with Software Development Engineers to understand the overall technical architecture and how each feature is implemented Interpret and report testing results, and be a vocal proponent for quality in every phase of the development process Develop repeatable and automatable QA systems What youll do: The responsibilities include, but are not limited to the following: Developing test plans and associated detailed test cases Responsible in using JIRA for bug management and test case management Performing peer reviews of test scripts, results and documentation Conducting functional testing new requirements and enhancements of applications Efficiently execute test cases across all functional areas of our products Create, Execute, Debug, fix and Maintenance of automation scripts and contribute towards adding new tests to the existing automated test suites using Selenium/Nightwatch/ other industry standard test automation tools for Regression purposes Responsible in creating Testing documents / artifacts covering the functionalities for the completed projects. Help building / configuring continuous integration tool to reduce testing cycle Maintenance of regression test suite Work with Test Manager and build new automation solutions / Proof of Concepts to help Team Identify use cases, create test plan and create manual and automated test cases in order to report to stakeholders on the quality and reliability of our products What you’ll need: 4-5 years of strong QA experience, SFDC application testing preferred. Experience in manual and automation testing Experience automating test cases using Java and JavaScript Must have strong attention to detail Knowledge of Selenium, Playwright, Nightwatch, or other industry standard test automation tools and technologies Demonstrated experience utilizing high-quality automation to solve test problems Experience with testing methodologies such as regression, automation, exploratory testing, etc. Familiarity with agile processes Must be able to work in a team with minimal direction Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders Takes full ownership of end-user quality, usability and appeal

Kardex India Pvt Ltd is seeking a motivated self-starter to join our New Business Team in the role of Territory Sales Person to be based remotely at East Region in India. The purpose of the roles is: Develop the Market for Kardex Products and solutions in the East region of India Reach and exceed sales targets in the territory and relevant segments Create, qualify and develop leads and close sales according to Kardex Sales process. Fully utilize the Kardex CRM tool to track all leads and opportunities Actively contribute to the growth of Kardex in East part of the Indian market Your tasks Major task and responsibilities: TARGETS Net Sales Offers (value) Order intake (units/solutions/value) Net Sales Others to be elaborated during induction process Customers Giving proactive support to existing customers Identify and develop new customer for Kardex Solutions Follow the Kardex industry segment focus and develop solutions in these targeted segments Internal Forecast precision (Bookings/Net Sales) Deliver tasks within agreed time Defined reporting delivered on time Follow the Kardex sales process using the Miller Heiman sales methodology Report all sales activities via the Kardex CRM tool RESPONSIBILITIES Reach and exceed agreed sales volume Support and develop territory in lead generations, qualification, and order intake Customer visits Develop solution and value proposition for customer Offer making, contract and price negotiations. Initiate and participate in business development projects Initiate, implement and follow up sales campaigns Reporting Sales Force/ CRM updated weekly Monthly forecasting/weekly forecast update Other sales reporting requested. REQUIREMENTS Education: Tertiary education in related field. Minimum 5-7 years of experience in Intralogistics with high exposure to wholesale, retail, e-commerce, 3PL, electronics and/or Bio-Pharmaceutical industries. Multi-year experience of high level and complex B2B sales, with solution selling. Commercial background with good technical understanding or vice versa. Formally trained in sales and key account management. Experience in development and negotiation of complex contracts. Good understanding of logistical processes, and software supported working processes. Experienced in using Strategic Selling Framework like Miller Heiman, SPIN selling and CRM, e.g. SalesForce Experienced in solution selling at high level. Creative and solution oriented. Patient, persistent and enduring working style. Behaviours required to perform this role: Able to extract diagnostic data in order to ascertain root cause of reported fault. Logical and forward thinking Logical approach to fault analysis/problems. Able to follow laid down procedures and policies. Able to evaluate situations and respond appropriately. Self-motivated, self-disciplined and maintain positive attitude. Able to cope with varying levels of stress and pressure. Able to make decisions/judgements. Able to work beyond working hours if required (on weekends and public holidays). Your profile

About the Role: OSTTRA India The Role Platform ITSM Officer The TeamThe OSTTRA Technology team is composed of Capital Markets Technology professionals, who build, support and protect the applications that operate our network. The technology landscape includes high-performance, high-volume applications as well as compute intensive applications, leveraging contemporary microservices, cloud-based architectures The ImpactTogether, we build, support, protect and manage high-performance, resilient platforms that process more than 100 million messages a day. Our services are vital to automated trade processing around the globe, managing peak volumes and working with our customers and regulators to ensure the efficient settlement of trades and effective operation of global capital markets Whats in it for youWe are seeking a highly motivated and experienced Incident Manager to join our team. In this critical role, you will be responsible for leading the response to and resolution of major incidents that impact our business operations. You will act as a leader and coordinator, driving technical teams to swiftly diagnose and resolve issues while ensuring effective communication with stakeholders. Responsibilities High Severity Incident ManagementHandling incidents with high business impact, requiring quick resolution and effective communication. ITIL ExpertiseStrong knowledge and experience with ITIL (Information Technology Infrastructure Library) framework, particularly in incident, change, and problem management. CMDB and Asset ManagementFamiliarity with Configuration Management Database (CMDB) and asset management systems to track and manage IT assets. Process ImprovementIdentifying opportunities to improve existing IT processes and prevent future incidents. Incident CoordinationCoordinating recovery efforts across various teams, ensuring effective communication and efficient resolution. Trend AnalysisAnalyzing incident trends to identify recurring issues and work towards reducing them. Post-Incident Review (PIR)Leading PIR calls, creating reports, and implementing preventive measures based on lessons learned. Problem-SolvingApplying problem-solving techniques (Pareto, 5 Whys, Fish-Bone) to identify root causes and implement effective solutions. Service Desk OperationsUnderstanding service desk processes and escalation procedures. Stakeholder ManagementEffectively communicating with stakeholders and managing expectations. Ticketing ToolsExperience with various ticketing tools (ServiceNow, JIRA, Salesforce). Communication Skills: Excellent verbal and written communication skills. Technical UnderstandingGood understanding of application and infrastructure domains. Financial Industry KnowledgeKnowledge of the financial industry, particularly securities processing, is a plus. Core skills and knowledge required ITIL ExpertiseDeep understanding and practical application of ITIL best practices, particularly in incident, problem, and change management. ITIL certifications are highly desirable. Strong incident coordinationLeading recovery efforts across multiple teams. Technical AcumenBroad technical knowledge across various IT domains (applications, infrastructure, networks, databases). Process improvementAnalyzing incident trends and identifying opportunities to enhance processes and prevent future incidents. Excellent communication and stakeholder managementExceptional verbal and written communication skills, with the ability to explain complex technical issues to diverse audiences.Keeping everyone informed and managing expectations effectively. ToolsFamiliarity with incident management and ticketing tools (e.g., ServiceNow, Jira). Bonus Points Experience with cloud technologies (AWS, Azure, GCP). ITIL v4 certification. SIAM (Service Integration and Management) knowledge. Requirements EducationBachelor's degree in computer science or equivalent. Experience6-8 years of experience in Major Incident Management. FlexibilityWillingness to work flexible hours, including weekends and holidays. Work ModelWork from Office/Hybrid model. The LocationGurgaon, India Statement OSTTRA is a market leader in derivatives post-trade processing, bringing innovation, expertise, processes and networks together to solve the post-trade challenges of global financial markets. OSTTRA operates cross-asset post-trade processing networks, providing a proven suite of Credit Risk, Trade Workflow and Optimisation services. Together these solutions streamline post-trade workflows, enabling firms to connect to counterparties and utilities, manage credit risk, reduce operational risk and optimise processing to drive post-trade efficiencies. OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ yearsMarkitServ, Traiana, TriOptima and Reset. These businesses have an exemplary track record of developing and supporting critical market infrastructure and bring together an established community of market participants comprising all trading relationships and paradigms, connected using powerful integration and transformation capabilities. About OSTTRA Candidates should note that OSTTRAis an independentfirm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global providesrecruitmentservices to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joiningour global team of more than 1,200 posttrade experts. OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ yearsMarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group. Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.Learn more atwww.osttra.com. Whats In It For You Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries Recruitment Fraud Alert If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ---- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----

About the Role: Grade Level (for internal use): 10 Job TitleSenior Business Analyst - Salesforce Location Islamabad About the Role We are looking for a proactive and detail-oriented Salesforce Administrator with strong business analysis skills to join our dynamic team. The ideal candidate will bring a deep understanding of Salesforce platform capabilities along with the ability to translate business needs into effective technical solutions. Hands-on experience with tools such as Conga Composer, Conga Grid, DocuSign , and X-Author is essential. Key Responsibilities: Partner with business stakeholders to gather, analyze, and document functional requirements. Configure and optimize Conga Composer and Conga Grid using standard (out-of-the-box) features to streamline business processes. Troubleshoot and support DocuSign integrations within Salesforce to ensure efficient and reliable electronic signature workflows. Design and configure X-Author templates for streamlined document generation and user-friendly data presentation. Collaborate in User Acceptance Testing (UAT) cycles, including test case execution, issue resolution, and production readiness validation. Required Skills & Qualifications: 24 years of experience as a Salesforce Administrator, with proven business analysis capabilities. Hands-on expertise in Conga configuration and solution enhancements. Proficiency in identifying and resolving DocuSign integration issues within Salesforce. Working knowledge of X-Author and the ability to tailor templates to meet business requirements. Strong verbal and written communication skills; capable of engaging with stakeholders across all levels. Ability to manage and prioritize multiple tasks in a fast-paced, agile environment. Preferred Qualifications: Salesforce Administrator Certification or higher. Experience working within Agile frameworks and familiarity with project tracking tools like Azure DevOps. Understanding of Salesforce data management , validation rules, and data quality best practices. #LI-USA Whats In It For You Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ---- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ---- , SWP Priority Ratings - (Strategic Workforce Planning)

About the Role: Grade Level (for internal use): 09 The Team Salesforce Developer with the DS team will be responsible for providing backend support to our Salesforce CRM platform. Together, he/she will build scalable and robust solutions using AGILE development methodologies with a focus on high availability to end users. He/she will actively be participating in the design, development, testing and support of Salesforce platform. Job Responsibilities: Be part of an agile team that designs, develops, and maintains the enterprise Salesforce platform and other related software applications Participate in design sessions for new product features and capabilities. Produce technical design documents and participate technical walkthroughs. Engineer components and common services based on standard corporate development models, languages and tools. Collaborate effectively with technical and non-technical partners. Support and maintain production environments What were looking for: Basic Qualifications: 1+ year of direct development experience with Salesforce. with an overall 2-3 years of application development. Strong problem-solving, analytical and communication skills. Good experience with developing solutions involving relational database technologies. Preferred Qualifications: CPQ would be an advantage. Prior experience working with global teams would be an advantage. Proficient with software development lifecycle (SDLC) methodologies like Agile, Scrum development. Willing to work in Evening/ Night Shift. Educational Qualifications: Bachelors degree in Computer Science or Computer Engineering Whats In It For You Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ---- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ---- , SWP Priority Ratings - (Strategic Workforce Planning)

About the Role: Grade Level (for internal use): 09 Department overview AutomotiveMastermind provides U.S. automotive dealers with AI/behavior prediction analytics software and marketing solutions that improve the vehicle purchase process and results. The companys cloud-based technology helps dealers precisely predict automobile-buying behavior and automates the creation of microtargeted customer communications, leading to proven higher sales and more consistent customer retention. Responsibilities: Work closely with Product Management and Data Strategy leadership to understand short and long-term roadmaps, and overall Data product strategy Drive backlog grooming agile sprint ceremony, acting as bridge between business needs and technical implementation Present on behalf of agile teams in sprint review, reiterating business value delivered with each work increment completed Develop expertise on the existing aM ecosystem of integrations and data available within the system Collaborate with data analysts, data management, data science, and engineering teams to develop short and long-term solutions to meet business needs and solve distinct problems Application of deep, creative, rigorous thinking to solve broad, platform-wide technical and/or business problems Identify key value drivers and key opportunities for/sources of error across products and processes Develop short-term preventive or detective measures, and leading medium/long-term product improvement initiatives arrived at via close collaboration with engineering, QA, and data support Coordinate with data engineers as appropriate to design and enable repeatable processes and generate deliverables to answer routine business questions What Were Looking For: Basic Required Qualifications: Minimum 4 years working experience as a Product Owner or Product Manager in an Agile scrum framework Experience using data and analytical processes to drive decision making, with ability to explain how analysis was done to an executive audience Strong knowledge of Agile development framework, with practical experience to support flexible application of principles Strong conceptual understanding of data integrations technologies and standards Working familiarity with road-mapping and issue tracking software applications (Aha!, MS Azure DevOps, Salesforce) Familiarity with Microsoft Excel, SQL, BigQuery, MongoDB, and Postman preferred An advocate for the importance of leveraging data, a supporter of the use of data analysis in decision-making, and a fierce promoter of data and engineering best practices throughout the organization. Passionate about empirical research A team player who is comfortable working with a globally distributed team across time zones A solid communicator, both with technology teams and with non-technical stakeholders PreferredExperience with or awareness of and interest in dimensional data modeling concepts B.tech/M.tech qualified. Grade9 LocationGurgaon Hybrid Modetwice a week work from office Shift Time12 pm to 9 pm IST About automotiveMastermind Who we are: Founded in 2012, automotiveMastermind is a leading provider of predictive analytics and marketing automation solutions for the automotive industry and believes that technology can transform data, revealing key customer insights to accurately predict automotive sales. Through its proprietary automated sales and marketing platform, Mastermind, the company empowers dealers to close more deals by predicting future buyers and consistently marketing to them. automotiveMastermind is headquartered in New York City. For more information, visit automotivemastermind.com. At automotiveMastermind, we thrive on high energy at high speed. Were an organization in hyper-growth mode and have a fast-paced culture to match. Our highly engaged teams feel passionately about both our product and our people. This passion is what continues to motivate and challenge our teams to be best-in-class. Our cultural values of Drive and Help have been at the core of what we do, and how we have built our culture through the years. This cultural framework inspires a passion for success while collaborating to win. What we do: Through our proprietary automated sales and marketing platform, Mastermind, we empower dealers to close more deals by predicting future buyers and consistently marketing to them. In short, we help automotive dealerships generate success in their loyalty, service, and conquest portfolios through a combination of turnkey predictive analytics, proactive marketing, and dedicated consultative services. Whats In It For You Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. ---- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ---- 20 - Professional (EEO-2 Job Categories-United States of America), PDMGDV202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority Ratings - (Strategic Workforce Planning)

About the Role: Grade Level (for internal use): 10 Title Senior ETL and Backend Developer (Salesforce) Job Location Hyderabad, Ahmedabad, Gurgaon, Virtual-India The Team: We are seeking a skilled Senior ETL and Backend Developer with extensive experience in Informatica and Salesforce. The ideal candidate will be responsible for designing, developing, and maintaining ETL processes and backend systems to ensure seamless data integration and management. The team works in a challenging environment that gives ample opportunities to use innovative ideas to solve complex problems. You will have the opportunity every day to work with people from a wide variety of backgrounds and will be able to develop a close team dynamic with coworkers from around the globe. The Impact: You will be making significant contribution in building solutions for the Web applications using new front-end technologies & Micro services. The work you do will deliver products to build solutions for S&P Global Commodity Insights customers. Responsibilities ETL Development: Design, develop, and maintain ETL processes using Informatica PowerCenter and other ETL tools. Data Integration: Integrate data from various sources, including databases, APIs, flat files, and cloud storage, into data warehouses or data lakes. Backend Development: Develop and maintain backend systems using relevant programming languages and frameworks. Salesforce Integration: Implement and manage data integration between Salesforce and other systems. Performance Tuning: Optimize ETL processes and backend systems for speed and efficiency. Data Quality: Ensure data quality and integrity through rigorous testing and validation.Monitoring and MaintenanceContinuously monitor ETL processes and backend systems for errors or performance issues and make necessary adjustments. Collaboration: Work closely with data architects, data analysts, and business stakeholders to understand data requirements and deliver solutions.Qualifications: Basic Qualifications: Bachelor's /Masters Degree in Computer Science, Information Systems or equivalent. A minimum of 8+ years of experience in software engineering & Architecture. A minimum 5+ years of experience in ETL development, backend development, and data integration. A minimum of 3+ years of Salesforce development, administration/Integration. Proficiency in Informatica PowerCenter and other ETL tools. Strong knowledge of SQL and database management systems (e.g., Oracle, SQL Server). Experience with Salesforce integration and administration. Proficiency in backend development languages (e.g., Java, Python, C#). Familiarity with cloud platforms (e.g., AWS, Azure) is a plus. Excellent problem-solving skills and attention to detail. Ability to work independently and as part of a team. Nice to have GenAI, Java, Spring boot, Knockout JS, requireJS, Node.js, Lodash, Typescript, VSTest/ MSTest/ nUnit. Preferred Qualifications: Proficient with software development lifecycle (SDLC) methodologies like SAFe, Agile, Test- driven development. Experience with other ETL tools and data integration platforms. Informatica Certified ProfessionalSalesforce Certified Administrator or Developer Knowledge of back-end technologies such as C#/.NET, Java or Python. Excellent problem solving, analytical and technical troubleshooting skills. Able to work well individually and with a team. Good work ethic, self-starter, and results oriented. Excellent communication skills are essential, with strong verbal and writing proficiencies. About S&P Global Commodity Insights At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value. Were a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights coverage includes oil and gas, power, chemicals, metals, agriculture and shipping. S&P Global Commodity Insights is a division of S&P Global (NYSESPGI). S&P Global is the worlds foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the worlds leading organizations navigate the economic landscape so they can plan for tomorrow, today.For more information, visit http://www.spglobal.com/commodity-insights . Whats In It For You Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. ---- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ---- , SWP Priority Ratings - (Strategic Workforce Planning)

Why work with us Partnerships with Industry Leaders: We are a Google and Microsoft partner, staffed by certified professionals. Global Presence: As a multinational corporation, we have clients and employees across the globe. Structured Environment: We follow CMMI Level-5 compliant processes to ensure quality and efficiency. Timely Salaries: We have consistently paid salaries on time since our inception. Job Stability: Despite market fluctuations, we have not had to lay off employees. Work-Life Balance: Enjoy weekends off on the 2nd and last Saturday of every month, with no night shifts. Our employees are 100% satisfied, thanks to a culture of trust and growth opportunities. Eco-Friendly Workplace: We promote health and well-being with special anti-radiation and energy removal features in our offices. We prioritize the job security of all our employees. We celebrate all festivals with enthusiasm and joy. Yearly Appraisals: Exceptional performers can receive over 100% increments during appraisals. We recognize and reward top performers on a monthly basis for their outstanding contributions. We provide Accidental and Medical Insurance to our employees. What is the work Develop, design, and maintain web applications using Bubble.io. Customize and optimize workflows, databases, and UI components within the Bubble.io platform. Collaborate with designers to translate UI/UX wireframes into functional applications. Migration of QuickBooks users to Bubble through CSV upload, ensuring non-existing users are added and duplicates are checked. Dynamic creation of Stripe memberships for users via CSV import. Integrate third-party APIs, plugins, and external databases to enhance application capabilities. Debug, test, and resolve issues to ensure high performance and responsiveness. Optimize application speed, security, and user experience using best practices. Maintain clear documentation of workflows, integrations, and project updates Stay up-to-date with Bubble.io updates, no-code development trends, and best practices. What skills and experience are we looking for Proven experience in developing web applications using Bubble.io. Strong understanding of no-code/low-code development principles. Experience with Bubble database structures, workflows, and API integrations. Knowledge of responsive design and UI/UX best practices. Familiarity with third-party APIs, RESTful services, and backend workflows. Basic knowledge of JavaScript, CSS, and HTML (preferred but not mandatory). Experience in debugging, troubleshooting, and performance optimization in Bubble.io. Strong problem-solving skills and ability to work independently or in a team environment. Experience in building marketplaces, dashboards, SaaS applications, or CRM tools using Bubble.io. Familiarity with Zapier, Airtable, Firebase, and other no-code integrations. Knowledge of backend logic, databases, and conditional workflows in Bubble.io.

Minimum 3 years experience in the field of audio visual preferably in a client-facing role. Should have an in depth knowledge on audio and video components of design, preferably trained and certified on various control and switching platforms Certifications : Minimum a CTS certification from Infocomm Additional Certifications: PMI, PMP, AUTOCAD expertise

Risk management area serves as a key differentiator to optimize and grow revenue from consumers and small businesses for Mastercard. Consumer Credit Analytics Global Product team is executing on exciting consumer capability initiative delivering against Product roadmap to drive customer value and business impact. This role is for a Senior Analyst who will work across Product. Client Services & Delivery, Data & Engineering and the broader O&T teams to help drive product execution at scale while addressing client pain areas and seamless delivery. This role will report into Vice President of Product Management (Consumer Credit Risk). Key Responsibilities: Participate in bringing solutions to market through Mastercard Studio process through desirability, feasibility, and viability paradigm Own client feedback and issues related to Mastercard s Consumer Credit Risk Analytics (CCA) products Manage inbound inquiries through various channels (email, phone, support ticketing system) and ensure timely and accurate responses. Understand the core features, benefits, and data flows of each CCA product to address customer questions effectively. Collaborate with internal teams (Product, Engineering, Data Science, Central Customer Service Account Management) to escalate and resolve more complex issues. Document and track client issues using Mastercards customer support tools; provide feedback to internal teams on recurring questions or pain points. Support client onboarding and product training by answering how-to questions and reinforcing best practices. Identify and suggest opportunities for process improvements and automation in the customer support workflow Interface with Regional Product & SBL to test concepts and monitor issuer pilots Operationalize for CCA requisite processes relating to market scan assessment and guidance Qualifications: Basic understanding of credit risk concepts and data products. Experience supporting B2B clients, particularly in the banking or fintech sector. Comfort working with cross-functional global teams across time zones. bachelors degree in Business, Finance, Analytics, or a related field. 3+ years of experience in customer support, preferably in a data or analytics product environment. Strong verbal and written communication skills with the ability to explain complex concepts in a clear and concise manner. Demonstrated problem-solving skills and a proactive mindset. Experience with ticketing systems (eg, Salesforce, Zendesk, Jira) is a plus. Familiarity with credit risk, financial services, or data analytics products is highly desirable. Corporate Security Responsibility Abide by Mastercard s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and complete all periodic mandatory security trainings in accordance with Mastercard s guidelines

KPMG India is looking for Consultant - SFDC - Functional to join our dynamic team and embark on a rewarding career journey Requirements Gathering: Collaborate with clients to understand their business processes and requirements. Conduct workshops and interviews to gather detailed specifications for Salesforce solutions. Salesforce Configuration: Utilize Salesforce declarative tools to configure and customize solutions based on client requirements. Implement and maintain Salesforce objects, fields, page layouts, and workflow rules. System Integration: Work with technical teams to integrate Salesforce with other business systems. Configure and maintain data integrations, ensuring seamless data flow. User Training: Provide training to end-users on Salesforce functionality and best practices. Create documentation to support user training and adoption. Testing and Quality Assurance: Conduct thorough testing of configured Salesforce solutions. Ensure that solutions meet quality standards and functional requirements. Client Collaboration: Work closely with clients to demonstrate and validate configured Salesforce solutions. Provide ongoing support and address any issues or enhancements. Best Practices: Stay informed about Salesforce best practices and new features. Implement best practices in solution design and configuration.

Advertiser Success Team (AST) assists with Onboarding new Advertisers and works on Optimizing accounts of existing Advertisers on SSPA or SA (Search Advertising) While Onboarding new Advertisers, we focus on providing a 1:1 personalized assistance in educating new Advertisers, setting them up for success On Optimization, we perform account level optimizations, which include editing KWs, ASINs, bids, budgets & new campaign creation aligned to Advertiser goals We are building a team of energetic and highly motivated Account Specialists who will help new and existing Advertisers understand the scope within Amazon Advertising programs to grow their business Working with new Advertisers, you will be responsible to help equip them to identify the Advertising business opportunity, review their product listings, create Advertising campaigns and help them adopt high value actions on their account to influence their success in Advertising You will work with a wide range of businesses to eliminate blockers to an advertiser s success while driving greater commitment and results We are looking for a hands-on, creative, detail-oriented, analytical, and highly-motivated Sr Specialist who will help new and existing Advertisers understand the scope within Amazon Advertising programs to grow their business Working with new Advertisers, you will be responsible to help equip them to identify the advertising business opportunities, review their product listings, create advertising campaigns, and help them adopt high value actions on their account to influence their success in advertising With existing advertiser, you will assist them to optimize their accounts tailor to their business goals Ensuring seamless execution of smart, effective campaigns, deliver to advertiser s needs and assist in driving new and repeat opportunities for the business To be successful in this role, one should have an experience of interacting with global clients (phone/email), be an effective communicator, quick to learn new tools and systems and flexible in the face of changes. You play a key role on the account team, growing the business by being the customer expert, developing audience and optimization recommendations. Our environment is fast-paced and requires someone who is comfortable working in a deadline-driven environment. You will carry business goals and will be measured on key metrics aligned to the sales and account management teams goals. You should have great attention to detail, solid deep dive ability and researching skills, strong judgment skills, ability to multi task (in terms of assisting multiple Advertisers with different issues at any one time) and more importantly, be customer obsessed. Technically sound in online Advertising, one should possess excellent verbal & written communication skills and should be able to explain issues and paths to resolution to Advertisers quickly and efficiently. You possess strong analytical ability, and will develop deep expertise in Amazon s products and proprietary metrics to build winning campaigns and optimizing performance to derive insights and meet our advertisers needs. You also thrive in ambiguous situations, with exemplary stakeholder management and communication skills, helping you work across global locations. Core responsibilities include: - Provide Onboarding and Optimization support through 1:1 education and online trainings, along with setting up and optimizing campaigns for new and existing Advertisers Understand Performance Advertising and uses various tools and techniques to fix campaign set-up with a focus on improving and managing campaign performance and provide related campaign optimization support Provide input to improvise existing standard work instructions (SOPs) and ensures no deviations from the standard operating procedures Calling advertisers is a part of the job, howe'ver does not happen on a daily basis. Candidate should be willing to get on regular/daily calls (scheduled/unscheduled) with advertisers to discuss the strategy to be followe'd for their accounts. Taking complete ownership for a portfolio of accounts Standard and High Value advertisers Open for communication via, phone, chat with internal and external stakeholders as customers. Engaging with advertisers/in-country Account Manager to understand their advertising goals and expectations from the program Leading kickoff calls with advertisers and drives discussion using a preset agenda, as and when necessary. Flawlessly executing end-to-end ad-optimization, liaising with key internal and external stakeholders Respond promptly & accurately to advertiser queries and help them resolve issues with regards to their campaigns Troubleshoot any technical or implementation issues, collaborating with internal teams to develop quick and sound solutions, provide feedback to the marketing and product development teams to improve advertiser experience Identify opportunities to improve designed Amazon product based on customer feedback, data analysis, and feature gaps with competitive products Taking complete ownership for a portfolio of accounts Standard and High Value advertisers Open for communication via, phone, chat and others means with customers Analyzing account performance against key metrics to identify, recommend and implement optimization solutions to increase efficiency and meet clients KPIs Analyzing data trends and creating keywords lists, bids and budget suggestions; gathering and analyzing data at account/campaign/industry level Monitoring and communicating campaign progress through regular, in-depth activity reports and insights, using this knowledge as a basis for future campaigns Working with Account Management, Sales & Marketing and Product teams to identify and solve issues blocking advertiser performance Preparing documents around best practices, SOPs and framework for innovations Identifying opportunities to improve Amazon Advertising s product based on customer feedback, data analysis, and feature gaps with competitive products Mentor new joiners and bring them up to speed with regards to program and process Experience with Excel Experience analyzing data and best practices to assess performance drivers Experience in omni-channel marketing, search engine marketing or search engine optimization Graduate Degree with Advanced French language skill (minimum DELF B2 or above) bachelors or Post graduate Degree (MBA) degree in Digital Marketing or related streams Prior experience of managing global clients along with owning up their individual performance goals Superior verbal and written communication skills as demonstrated by experience Advanced computer literacy especially in Microsoft Office applications Excel, Access, Word and PowerPoint Sound judgment and flexibility in balancing program requirements, tight deadlines, and keeping people and projects moving on schedule Desire to work in a fast-paced, challenging and ambiguous environment An organized approach and a real team player who is willing to roll up sleeves. 2+ years of programmatic advertising experience Experience in e-commerce or online advertising MBA in Digital Advertising or other related Masters degree Experience in e-commerce, retail, Sales & Marketing or advertising Passion for online advertising and a track record of delivering outstanding results Experience interpreting data and making business recommendations Demonstrated high attention to detail and proven ability to manage multiple, competing priorities simultaneously Experience in data analysis, either professional experience or through your education Google Ad Words / Bing Ads certification will be added benefit Advanced computer literacy especially in Microsoft Excel and SQL Experience in tools such as Salesforce is an advantage.

BS degree or higher in computer science or related field 4+ years of experience in software engineering 4+ years of Salesforce Developer Experience 4+ years of experience on an agile development team using a modern programming language (Apex/Java/C#/Scala/Python/Go) Experience in leading discovery, definition and solutioning of complex requirements for a minimum of 6 cloud engagements Multiple Salesforce implementations (8+ preferred) Strong knowledge and prior experience in implementing Sales cloud, Service cloud and SFDX Experience implementing 1+ customer community and 1+ partner community Hands on Experience in Apex, Lightning Web Components, JavaScript, JavaScript based frameworks like React/Angular, and UI Frameworks Strong knowledge of Application, data security and finance related compliance standards Strong knowledge of microservices, Function as a Service, RESTful API development Enterprise scale engineering experience (Industry standard build/test/deploy tools, eg, Git, Bitbucket, SVN, Stack overflow, Jenkins, Maven, XLR, Jacoco, JMeter, Copado, Circle ci) Salesforce Platform App Builder, Salesforce Admin, Salesforce Developer, Sales Cloud consultant certifications are a must Able to craft simple, elegant, and comprehensive solutions Nice to Have Skills: Salesforce system architect and application architect certifications Big Data, MuleSoft, Heroku and Tableau Prior experience implementing and integrating Marketing cloud solutions We back you with benefits that support your holistic we'll-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as we'll as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-we'll-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site we'llness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

As a Technical Support Engineer for Heroku, you will be crucial in providing top-notch technical support to our customers, ensuring the smooth operations and optimal performance of their applications on the Heroku platform. Act as the primary point of contact for customers, addressing and resolving technical issues related to the Heroku platform. Work closely with other teams, such as engineering, product management, and sales, to address customer issues, provide feedback, and contribute to product improvements. Provide expert-level support to customers, including troubleshooting complex issues, resolving technical problems, and offering guidance on best practices for using Heroku products and services. Create and maintain comprehensive documentation, knowledge base articles, and troubleshooting guides to empower customers and the support team to enhance the overall support experience. Provide guidance and mentorship to junior support engineers, helping them develop their skills and knowledge. Required Qualifications 3+ years of customer facing technical support experience with cloud platforms, especially Heroku, AWS, Azure, or Google Cloud Platform. Experience with programming languages such as Ruby, Python, Java, Node.js, or Go. Knowledge of containerization technologies such as Docker and Kubernetes. Strong knowledge of web technologies, including HTTP, SSL, DNS, and REST APIs. Knowledge of web frameworks like Rails, and Django. Familiarity with databases, both SQL (PostgreSQL, MySQL) and NoSQL (MongoDB, Redis). Experience working with logging and monitoring tools (eg, Papertrail, Splunk, New Relic) Familiarity with CI/CD pipelines. Proven expertise in managing Sev0 and Sev1 incidents, coordinating cross-functional responses, and ensuring timely communication to minimize business impact. A customer-centric mindset with excellent communication and interpersonal skills. Demonstrated ability to empathize with customers and provide a positive support experience. Proven ability to analyze complex technical issues, identify root causes, and implement effective solutions promptly. Strong collaboration skills to work effectively with cross-functional teams, including engineering, product management, and other support teams. Experience in mentoring and training junior team members. Strong verbal and written communication skills, with the ability to explain technical concepts. Ability to create and maintain clear and concise documentation to assist customers and internal teams. Previous experience in customer facing technical support, ideally in a cloud computing or platform-as-a-service (PaaS) environment. Preferred Qualifications In-depth knowledge and hands-on experience with Heroku application deployment and configuration. Proficiency in troubleshooting and resolving issues related to the Heroku runtime environment. Understanding of dyno scaling, application performance optimization, and resource management on Heroku. Familiarity with add-ons, buildpacks, and environment variables on the Heroku platform. Additional Information This role requires working in shifts, including night shifts and weekend shifts. Shifts can change based on business requirements. This role requires being part of a weekend on-call rotation to assist customers with high-severity incidents.

Design and build apps on the Salesforce platform, using products such as Sales Cloud, Service Cloud, Community Cloud, Marketing Cloud, Einstein Analytics etc Determine business and technical objectives to set appropriate expectations of the Salesforce platform, and define criteria for success Work with PreSales and Sales Team to assist in Solution Design at the time license / project discussion Facilitate communication between team members to ensure the success of your team Foster learning on your team Suggest new processes and document reoccurring processes that will help streamline software development. Cultivate leadership on your team Facilitate collaboration on your team, and among our other technical discipline leads Foster adoption and adherence to our Agile software methodology Drive to keep projects on track Keep senior leaders we'll informed during the project life cycle Participate in interviews. Travel as in needed to meet customers in domestic/ international market. Requirement Excellent understanding of Software Development Life Cycle (SDLC) including analysis, requirement, design, development, enhancements, testing, deployment and maintenance of enterprise applications. Should have experience in Sales Cloud, Service Cloud and Community Cloud. Designed various Web Pages using Aura Component and Lightning Web Components for functional needs within SFDC. Extensive experience on creating Apex Classes and Apex Triggers . Extensive experience of integrations Experience in SFDC Administrative tasks like creating Users, Roles, Profiles, Page Layouts, Email Services, Workflows, Validation rules, Reports, Dashboards. Experience in Designing of Reports, Dashboards and Analytic Snapshots. Experience in Data Migration using Import Wizard, Workbench and other integration tools like Apex Data Loader. Should be able to Judge the feasibility and tradeoff of different technologies and make choices that fit the constraints of the project. Should be able to develop business requirements, specifications, process flows, application design, application configuration, test processes and release management. Should be able to lead as we'll as mentor team Should have the understanding of CI/CD Process and should have experience of Code Scanning tools. Knowledge of CPQ, Marketing Cloud , Einstein Analytics, Pardot ,Heroku and Salesforce DX would be preferred. Mandatory Skill Sets Experience in Sales Cloud, Service Cloud and Community Cloud. Preferred Skill Sets Experience in Sales Cloud, Service Cloud and Community Cloud. Education Qualifications BE/Btech Education Degrees/Field of Study required Bachelor of Technology, Bachelor of Engineering Degrees/Field of Study preferred Required Skills Salesforce Sales Cloud, Salesforce Service Cloud Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Application Software, Business Model Development, Business Process Modeling, Business Systems, Coaching and Feedback, Communication, Creativity, Developing Training Materials, Embracing Change, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Innovative Design, Intellectual Curiosity, IT Infrastructure

As a Technical Support Engineer for Heroku, you will be crucial in providing top-notch technical support to our customers, ensuring the smooth operations and optimal performance of their applications on the Heroku platform. Act as the primary point of contact for customers, addressing and resolving technical issues related to the Heroku platform. Work closely with other teams, such as engineering, product management, and sales, to address customer issues, provide feedback, and contribute to product improvements. Provide expert-level support to customers, including troubleshooting complex issues, resolving technical problems, and offering guidance on best practices for using Heroku products and services. Create and maintain comprehensive documentation, knowledge base articles, and troubleshooting guides to empower customers and the support team to enhance the overall support experience. Provide guidance and mentorship to junior support engineers, helping them develop their skills and knowledge. Required Qualifications 3+ years of customer facing technical support experience with cloud platforms, especially Heroku, AWS, Azure, or Google Cloud Platform. Experience with programming languages such as Ruby, Python, Java, Node.js, or Go. Knowledge of containerization technologies such as Docker and Kubernetes. Strong knowledge of web technologies, including HTTP, SSL, DNS, and REST APIs. Knowledge of web frameworks like Rails, and Django. Familiarity with databases, both SQL (PostgreSQL, MySQL) and NoSQL (MongoDB, Redis). Experience working with logging and monitoring tools (eg, Papertrail, Splunk, New Relic) Familiarity with CI/CD pipelines. Proven expertise in managing Sev0 and Sev1 incidents, coordinating cross-functional responses, and ensuring timely communication to minimize business impact. A customer-centric mindset with excellent communication and interpersonal skills. Demonstrated ability to empathize with customers and provide a positive support experience. Proven ability to analyze complex technical issues, identify root causes, and implement effective solutions promptly. Strong collaboration skills to work effectively with cross-functional teams, including engineering, product management, and other support teams. Experience in mentoring and training junior team members. Strong verbal and written communication skills, with the ability to explain technical concepts. Ability to create and maintain clear and concise documentation to assist customers and internal teams. Previous experience in customer facing technical support, ideally in a cloud computing or platform-as-a-service (PaaS) environment. Preferred Qualifications In-depth knowledge and hands-on experience with Heroku application deployment and configuration. Proficiency in troubleshooting and resolving issues related to the Heroku runtime environment. Understanding of dyno scaling, application performance optimization, and resource management on Heroku. Familiarity with add-ons, buildpacks, and environment variables on the Heroku platform. Additional Information This role requires working in shifts, including night shifts and weekend shifts. Shifts can change based on business requirements. This role requires being part of a weekend on-call rotation to assist customers with high-severity incidents.

Amazon Advertising operates at the intersection of advertising and ecommerce and offers advertisers a rich array of innovative advertising solutions across Amazon s mobile and desktop websites. We believe that advertising, when done we'll, can enhance the customer experience and generate a positive return on investment for our advertising partners. We are looking for a highly motivated individual to join our talented, diverse & international marketing team to help scale our growing Advertising support program for our SMB (Small-medium business). As an Ads consultant you are passionate about the range of Amazon products available to our advertisers, understanding business drivers for performance, drive adoption of high value actions, and engaging with advertisers to deliver on these. You play a key role on the Ads consultant team, growing the business by being the customer expert, developing audience and optimization recommendations. You possess strong analytical ability, and will develop deep expertise in Amazon s products and proprietary metrics to build winning campaigns and optimizing performance to derive insights and meet our advertisers needs. You also thrive in ambiguous situations, with exemplary stakeholder management and communication skills, helping you work across global locations. Be an expert on Amazon solutions and adapt recommendations based on advertiser needs In-depth data analysis to develop actionable insights and recommendations for campaigns Serves as main Ads point of contact for Advertisers and act as an enabler to their sales & marketing initiatives via 1:1 outreach program Working with Account Management, Sales & Marketing and Product teams to identify and solve issues blocking advertiser performance Identify opportunities to improve designed Amazon product based on customer feedback, data analysis, and feature gaps with competitive products 3+ years of professional experience with online advertising, eg as Account or Campaign Manager at a publisher, as media planner at an agency or similar. Fluency in English (in respect to writing, reading, speaking and communication) University degree with an emphasis in Management, Marketing, Advertising or Business. Experience in a data and results-oriented environment with external customer interaction An exceptional eye for detail, ability to solve problems and given the fast-paced nature of our division with the aptitude to multi task. MBA or other related Masters degree Passion for online advertising and a track record of delivering results Experience interpreting data and making business recommendations Demonstrated high attention to detail and proven ability to manage multiple, competing priorities simultaneously Experience with SEO or tools such as Salesforce.

We're looking for a seasoned Business Development Manager to join our new team at Amazon India. Started in early 2024, we focus on one clear goal bringing popular offline product categories to Amazons online marketplace. What you will do here: Find and grow new sub-categories that are successful offline but not yet big on Amazon Work with sellers to bring their businesses online Partner with Amazons category teams to co-create growth strategies Lead and mentor a growing and high performing sales team Solve real business problems as we expand into new areas What you need to succeed: Strong business development or sales experience Good at analyzing markets and spotting opportunities Ability to work we'll with different teams and influence policy on behalf of your sellers Can make decisions when things arent clear Leadership experience or ready to lead a team If you're good at growing business, enjoy solving market challenges, and want to lead a team while building something new at Amazon, we would like to talk to you. Identify and develop high-potential offline product categories for Amazons marketplace Build and lead an 8-10 member seller acquisition team Develop and execute category growth strategies with internal teams Drive seller onboarding and success metrics Implement process improvements for seller experience Manage strategic initiatives and escalations Reduce operational defects in category-specific execution Create and maintain seller acquisition pipeline using CRM tools Develop innovative solutions to enhance customer and seller experience 3+ years of sales experience 4+ years of B2B sales experience Experience analyzing data and best practices to assess performance drivers Experience closing sales and generating revenue Experience with CRM platforms (Salesforce or similar) Track record of C-level executive engagement Experience in fast-paced, cross-functional environments