24540 Salesforce Jobs - Page 25

Company Description At SoftShala Technologies , we specialize in delivering cutting-edge business solutions and providing expert contract staffing services. With deep expertise across Salesforce, ServiceNow, Zoho, Web & Mobile App Development , we offer a full suite of services — from direct project execution to training, staffing, support, and interview preparation. Our mission is to solve real business problems with tailored solutions crafted by a team that understands both technology and client needs. Partner with us to experience a company that values innovation, precision, and long-term success. Role Description We are hiring a full-time, on-site Salesforce Developer based in Jaipur . In this role, you’ll work on end-to-end Salesforce solutions development — from customizing Salesforce to integrating third-party systems and building Lightning Web Components (LWC). You’ll work closely with our leadership team, including the Salesforce Architect, and contribute to key client projects with high impact. Key Responsibilities: Design, develop, and implement customized Salesforce solutions Build Lightning Web Components (LWC) and Apex classes/triggers Configure Salesforce Administration tasks (objects, fields, workflows, flows, permissions) Integrate third-party systems using REST/SOAP APIs Optimize and enhance Salesforce performance and user experience Collaborate with cross-functional teams for successful project delivery Qualifications: 2–4 years of hands-on Salesforce development experience Proficiency in Lightning Web Components (LWC), Apex, SOQL, Triggers Strong understanding of Sales Cloud & Service Cloud Experience with Salesforce.com Administration Good problem-solving skills and ability to work independently Salesforce Certifications (PD1/Admin) — preferred but not mandatory Strong communication skills and ability to work full-time on-site in Jaipur Why Join SoftShala? Work on high-impact projects with direct leadership access Be part of a collaborative and growing team Experience world best work culture Opportunity for career growth in Salesforce ecosystem Let me know if you want me to add a salary range or perks!

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And were only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieveRead on. Here, we know that youre more than your work. Thats why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose "” a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If youre passionate about our purpose "” people "”then we cant wait to support whatever gives you purpose. Were united by purpose, inspired by you. What you will learnCustomer facing skillsEnhanced stakeholder management experienceBetter consulting knowledgeGo above and beyond your capabilitiesBecome a cornerstone of the newly shaping up teamWhat you will bringOverall Experience 5-8yrsPrior HCM experienceCustomer-focused, positive and professional attitudeStrong communication and interpersonal skillsAble to work independently with minimal supervisionA self-directed team playercollaborative, seeks input, accepts and incorporates feedback from others, freely offers assistanceOrganized, detail oriented, accurate and responsiveResults driven orientation, Good listening skillsAbility to work in a fast-paced environmentStrong decision making, problem-solving skills, and time management skillsWhat you will be required to doIn this role you will be responsible for delivering high quality solutions and providing excellent consulting services to our customers while ensuring the quality and excellence of requested integrationsPerformance is typically measured by delivery of agreed-to solutions within budgeted hoursPrimary Duties and ResponsibilitiesAs part of this team, you will work with a variety of members including implementation teams and the integration team to provide delivery and support of integration requirements for UKG ProductsWork closely with Project Managers and Solution Consultants, communicating and understanding goals required to complete required tasks on time and budgetAbility to assess, design, and develop integration meeting customer requirementsAbility to assist Services teams with integration discovery and scopingLead internal and external meetings with customers and vendorsManage integration timelines including but not limited to notifying clients of changes to task dates or assigned resourcesMaintain project management tools for all integration projectsWorking knowledge of Boomi is required.Knowledge of UKG PRO WFM is required.This role requires to work in fixed late shift to give overlap to customer business hours Where were going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet its our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! UKGCareers@ukg.com

WhatYou'llDo TechnicalExpertise&CustomerSupport :ServeasaSubjectMatterExpertforAvaTaxandrelatedConnectors,providingin-depthtechnicalsupporttocustomersandinternalteamsviaemailanddirectinteraction,ensuringtimelyandaccurateissueresolution. IssueManagement&Collaboration :Troubleshoottechnicalproblems,documentallcustomerinteractions,escalatecomplexissuestoengineering,andcollaboratewithcross-functionalteamsincludingengineeringandproductmanagementtodrivesolutions. Customer-CentricApproach :UpholdAvalarasCultoftheCustomerphilosophybyimprovingcustomersatisfactionthroughprocessenhancement,workflowoptimization,andachievingperformancemetrics. FlexibleWorkSchedule :SupportcustomersacrossUSand/orEMEAtimezones,withavailabilityforafternoon,evening,ornightshiftsasrequired. WhatYourResponsibilitiesWillBe CustomerSupport&IssueResolution: Serveasaprimarycontactforexternalcustomersviaphone,chat,andemail,owningTier2technicalissuesforAvaTaxandrelatedConnectorsthroughtoresolutionwhilemaintaininghigh-qualitydocumentationandmeetingSLA/CSATtargets. TechnicalProficiency&ProblemSolving: DevelopintermediatetoadvancedknowledgeofAvaTax,Connectors,andtheAvalaraproductportfolio;setuptestenvironments,reproduceandlogbugsinJira,andproactivelyidentifypotentialissuesthroughsystemmonitoringandusageanalysis. Collaboration&ContinuousImprovement: WorkcloselywithTier1/2teams,QA,andcross-functionaldepartmentstodriveprocessimprovements,contributefeedbacktoproductteams,andsupportinternalandexternaltraininginitiativesthroughdocumentation. Documentation&Accountability: Createandmaintainuser-friendlysupportcontent(e.g.,FAQs,manuals,guides),adheretocompanypolicies,andtakeonadditionalresponsibilitiesasneededtosupportteamgoalsanddeadlines. WhatYou'llNeedtobeSuccessful Education&Experience: Bachelorsinengineering,MCA,orMCSwith3+yearsintechnicalsupportforsoftware/SaaSproducts,including1.5+yearsinsupport-focusedroles,andhands-onexpertisewithAPIsandmainstreamERP/CRM/Accountingplatforms(e.g.,NetSuite,SAP,Salesforce,Oracle,etc.). Technical&AnalyticalSkills: Strongproblem-solvingcapabilities,advancedMicrosoftExcelproficiency,experiencewithsupportticketingsystems,andprovenabilitytomanagesupportqueuesandcomplexcaseescalationsindependently. CustomerFocus&Communication: Excellentwrittenandverbalcommunicationskills,withacustomer-firstmindset,effectiverelationshipmanagement,andtheabilitytonavigatechallengingsituationsprofessionally. WorkEthic&SoftSkills: DemonstratesAvalaraSuccessTraits(Ownership,Urgency,Humility,Simplicity,Adaptability,Curiosity),withhighorganizationalskills,self-motivation,soundbusinessjudgment,andacollaborative,cross-functionalworkingstyle. HowWe'llTakeCareofYou TotalRewards Inadditiontoagreatcompensationpackage,paidtimeoff,andpaidparentalleave,manyAvalaraemployeesareeligibleforbonuses. Health&Wellness Benefitsvarybylocationbutgenerallyincludeprivatemedical,life,anddisabilityinsurance. Inclusivecultureanddiversit y Avalarastronglysupportsdiversity,equity,andinclusion,andiscommittedtointegratingthemintoourbusinesspracticesandourorganizationalculture.Wealsohaveatotalof8employee-runresourcegroups,eachwithseniorleadershipandexecsponsorship. WhatYouNeedToKnow

What You'll Do You will report to the Manager, Technical Support. You will work from the Pune office full fledged. The Technical Support Expert serves as a Subject Matter Expert (SME) for AvaTax, ECM, and related Connector products, providing top-tier technical expertise and analysis to support Avalara's customers. You will mentor and advise across the support ecosystem, handling escalations, documenting customer interactions, troubleshooting issues, escalating to engineering and ensuring resolution. The Expert is also maintain Avalara's 'Cult of the Customer' philosophy, with a focus on enhancing overall customer satisfaction. What Your Responsibilities Will Be You will be a Subject Matter Expert on Avalara product integrations. You will mentor and advise support teams and associated PODs. You will simplify customer interactions for support requests. You will manage and resolve Level 3 technical issues for AvaTax, ECM, and related Connectors. You will conduct detailed ticket analysis, troubleshooting, and issue replication. You will experience interpreting and responding to customer requests with customers and maintain accurate records in the case tracking system. You will provide expert knowledge on AvaTax, ECM, and SaaS ERP connectors like Microsoft Dynamics, NetSuite, and Oracle. You will manage ticket workload to meet department Service level agreements(SLA's), CSAT, and TTR goals with high documentation quality. You will handle technical escalations requiring assistance from other departments and partners. You will advocate for the customer within Avalara, leading issues to resolution across departments. What You'll Need to be Successful 4+ years of experience in Advanced Technical Support, Product/Project Management, QA, Business Analysis, or Engineering in SaaS ERP solutions. Expertise in supporting SaaS solutions, with a focus on APIs and 2+ years of API/Web Services experience. Proficient in API and workflow analysis across ERP, e-Commerce, and Marketplace platforms. Experience with ERP/CRM/Accounting software like NetSuite, Microsoft Dynamics, SAP S/4 Hana, SageX, Salesforce, Magento, Oracle, Shopify, Workday, or similar systems is required. Advanced troubleshooting and escalation skills. Proficient in API testing tools like Postman. Experience collaborating and advocating for customers. Advanced customer relationship, call management, and Microsoft Office skills.

What You'll Do The Technical Support Engineer is the Subject Matter Expert providing in-depth technical expertise and analysis supporting our customers and internal Avalara departments for AvaTax and all related Connectors. You will work directly with customers, responding to email requests promptly, working with Avalara engineers to resolve issues, and participating in engineering and product management meetings. You will document each customer contact, troubleshoot technical issues, escalate to engineering, and manage issues through to resolution. You will have to work from Pune location and need to work in US or EMEA business hours, afternoon, evening, or night work across multiple time zones. You will report to Manager, Product Support What Your Responsibilities Will Be You will be front line contact for external customers by answering technical support telephone calls, chats and emails Answer questions and troubleshoot issues related to use of SaaS software applications You will be a contact for external customers by answering technical support telephone calls, chats, and emails. Oversee Tier 2 AvaTax and related Connector technical issues through resolution. Attain intermediate/experienced proficiency in the primary tasks and technical workings for AvaTax and related Connectors, and all Avalara services. Comprehend technical interoperability for products in Avalara Portfolio. Manage personal ticket workload to meet department Service level agreements and CSAT goals, with expected clarity and quality of documentation. Collaborate with Tier 1/2 teams and the department QA team for process improvement and training. Set up test environments to verify reported software bugs and record in our issue tracking system Jira. What You'll Need to be Successful 3+ years in a technical support environment supporting software or SaaS products. In depth technical expertise in Application Support or Product Support Experience with a mainstream ERP/CRM/Accounting software package, such as: NetSuite, Microsoft Dynamics/D365/AX, SAP S/4 Hana, SageX, Salesforce, Magento, Oracle, Shopify, or similar systems. Willingness to work in 24/7 environment.#LI-Onsite

What You'll Do Technical Expertise & Customer Support : Serve as a Subject Matter Expert for AvaTax and related Connectors, providing in-depth technical support to customers and internal teams via email and direct interaction, ensuring timely and accurate issue resolution. Issue Management & Collaboration : Troubleshoot technical problems, document all customer interactions, escalate complex issues to engineering, and collaborate with cross-functional teams including engineering and product management to drive solutions. Customer-Centric Approach : Uphold Avalaras Cult of the Customer philosophy by improving customer satisfaction through process enhancement, workflow optimization, and achieving performance metrics. Flexible Work Schedule : Support customers across US and/or EMEA time zones, with availability for afternoon, evening, or night shifts as required. What Your Responsibilities Will Be Customer Support & Issue Resolution: Serve as a primary contact for external customers via phone, chat, and email, owning Tier 2 technical issues for AvaTax and related Connectors through to resolution while maintaining high-quality documentation and meeting SLA/CSAT targets. Technical Proficiency & Problem Solving: Develop intermediate to advanced knowledge of AvaTax, Connectors, and the Avalara product portfolio; set up test environments, reproduce and log bugs in Jira, and proactively identify potential issues through system monitoring and usage analysis. Collaboration & Continuous Improvement: Work closely with Tier 1/2 teams, QA, and cross-functional departments to drive process improvements, contribute feedback to product teams, and support internal and external training initiatives through documentation. Documentation & Accountability: Create and maintain user-friendly support content (e.g., FAQs, manuals, guides), adhere to company policies, and take on additional responsibilities as needed to support team goals and deadlines. What You'll Need to be Successful Education & Experience: Bachelors in engineering, MCA, or MCS with 3+ years in technical support for software/SaaS products, including 1.5+ years in support-focused roles, and hands-on expertise with APIs and mainstream ERP/CRM/Accounting platforms (e.g., NetSuite, SAP, Salesforce, Oracle, etc.). Technical & Analytical Skills: Strong problem-solving capabilities, advanced Microsoft Excel proficiency, experience with support ticketing systems, and proven ability to manage support queues and complex case escalations independently. Customer Focus & Communication: Excellent written and verbal communication skills, with a customer-first mindset, effective relationship management, and the ability to navigate challenging situations professionally. Work Ethic & Soft Skills: Demonstrates Avalara Success Traits (Ownership, Urgency, Humility, Simplicity, Adaptability, Curiosity), with high organizational skills, self-motivation, sound business judgment, and a collaborative, cross-functional working style.

What You'll Do The Senior Manager, Technical Support , reporting to the Director of Global Support Operations, will lead a team of support professionals to deliver exceptional technical assistance to customers. This role manages daily operations, optimizes support processes, and drives cross-functional collaboration to enhance customer satisfaction. Additionally, the Senior Manager will help shape and implement strategies to improve support services and elevate the overall customer experience. What Your Responsibilities Will Be Team Leadership You will lead a team of technical support professionals, including first-line managers and leads Set performance goals, conduct evaluations, and foster a collaborative, high-performing team culture Technical Support Operations You will oversee daily support operations to ensure effective issue resolution Implement and increase support processes to drive efficiency and meet SLA targets Collaborate with global teams to improve KPIs and enhance the customer experience Customer Interaction You will manage escalations, providing expert guidance to resolve complex technical issues Engage with customers to understand challenges, identify root causes, and deliver effective solutions Communicate technical concepts clearly to both technical and non-technical stakeholders Cross-Functional Collaboration You will partner with product, sales, marketing, and training teams to share insights and improve product and service delivery Align support strategies with our goals through active participation in cross-functional initiatives Performance and Reporting You will analyze support metrics and customer feedback to identify trends and improvement opportunities Deliver regular performance reports and insights to senior leadership Continuous Improvement You should champion initiatives that improve support quality, efficiency, and customer satisfaction Stay current with industry trends to introduce innovative solutions and best practices What You'll Need to be Successful Bachelor's degree in a relevant technical field (e.g., Computer Science, Information Technology). 12+ years of experience building a technically focused, customer-facing, advanced experience support team and cross-functional collaboration with other teams Exceptional leadership and team management skills, with the ability to motivate and inspire a technical support team. Proficient in CRM platforms (e.g., Salesforce, ServiceNow) and experienced in managing multi-channel support (chat, phone, email, portal) Skilled in support process engineering and service improvement Analytical mindset with the ability to analyze complex technical problems and develop effective solutions. Experience with customer relationship management (CRM) software and support ticketing systems. Excellent knowledge of CRM tools like Salesforce, Service now etc. Flexibility to work in rotational night shifts(Work from office 5 days a week)

About The Role & Team We are seeking a Sr. Data Engineer to join our Data Engineering team within our Enterprise Data Insights organization to build data solutions, design and implement ETL/ELT processes and manage our data platform to enable our cross functional stakeholders. As a part of our Corporate Engineering division, our vision is to spearhead technology and data-led solutions and experiences to drive growth & innovation at scale. The ideal candidate will have a strong Data Engineering background, advanced Python knowledge and experience with cloud services and SQL/NoSQL databases. You will work closely with our cross functional stakeholders in Product, Finance and GTM along with Business and Enterprise Technology teams. As a Senior Data Engineer, you will: • Collaborating closely with various stakeholders to prioritize requests, identify improvements, and offer recommendations. • Taking the lead in analyzing, designing, and implementing data solutions, which involves constructing and designing data models and ETL processes. • Cultivating collaboration with corporate engineering, product teams, and other engineering groups. • Leading and mentoring engineering discussions, advocating for best practices. • Actively participating in design and code reviews. • Accessing and exploring third-party data APIs to determine the data required to meet business needs. • Ensuring data quality and integrity across different sources and systems. • Managing data pipelines for both analytics and operational purposes. • Continuously enhancing processes and policies to improve SLA and SOX compliance. You'll be a great addition to the team if you have: • Hold a B.S., M.S., or Ph.D. in Computer Science or a related technical field. • Possess over 5 years of experience in Data Engineering, focusing on building and maintaining data environments. • Demonstrate at least 5 years of experience in designing and constructing ETL/ELT processes, managing data solutions within an SLA-driven environment. • Exhibit a strong background in developing data products, APIs, and maintaining testing, monitoring, isolation, and SLA processes. • Possess advanced knowledge of SQL/NoSQL databases (such as Snowflake, Redshift, MongoDB). • Proficient in programming with Python or other scripting languages. • Have familiarity with columnar OLAP databases and data modeling. • Experience in building ELT/ETL processes using tools like dbt, AirFlow, Fivetran, CI/CD using GitHub, and reporting in Tableau. • Possess excellent communication and interpersonal skills to effectively collaborate with various business stakeholders and translate requirements. Added bonus if you also have: • A good understanding of Salesforce or Netsuite systems required • Experience in SAAS environments • Designed and deployed ML models • Experience with events and streaming data

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Salesforce App Building . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Salesforce App Building . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job description: Job Description Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ͏ Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ͏ Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ͏ Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ͏ Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Salesforce App Building . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job Profile: Delivery Manager eCommerce The Delivery Manager eCommerce plays a pivotal role in ensuring the right team capacity, quality, and operational efficiency within the eCommerce technology domain. The delivery manager serves as a critical enabler of value delivery by aligning talent, resources, and processes to the needs of the business and project delivery. Furthermore, this person proactively removes impediments, ensures roadmap execution, and fosters a culture of ownership, transparency, and data-driven improvement, all with the goal of building and sustaining high-performing teams. We are looking for a highly proactive individual with a strong sense of ownership, who consistently delivers on agreed timelines and uses data to drive decisions and improvements. As the hierarchical manager of technical professionals, the DM is expected to possess sufficient technical understanding to guide, assess, and improve team performance effectively. Key Responsibilities Drive capacity planning and delivery alignment with Lead Product Owner, Business owners and Product Owners for upcoming roadmaps. Define and monitor clear performance goals and KPIs for technical team members, using data to track progress and enable targeted improvements. Ensure timely hiring and onboarding of internal and partner resources with the right skill sets. Define and drive the future sourcing strategy, including decisions on internal vs. external staffing, role-specific sourcing models, and partner setup (e.g. single vs. multi-vendor), based on long-term delivery needs and capability building. Monitor and report on delivery progress, escalating risks and proposing solutions proactively. Act as hierarchical manager for (internal + external) team members, conducting regular evaluations and fostering growth. Maintain strong relationships with delivery partners, evaluating their quality and value regularly. Foster a data-driven culture to guide decisions, surface issues early, and continuously improve team performance. Identify and eliminate delivery impediments so that projects are delivered according to timelines, quality and budget. Ensure Agile ceremonies are valuable and continuously improved. Required Skills and Experience 10+ years of experience in IT, with 5+ years in a delivery/sourcing management Proven experience leading large (20+ people), cross-functional development teams in a fast-paced eCommerce or digital environment. High ownership mindset, strong proactivity, and follow-through on commitments. Strong stakeholder management and communication skills. Deep understanding of Agile methodologies and frameworks. General knowledge of technology stacks relevant to eCommerce (e.g. Salesforce, SAP, ESB, Zendesk, Salsify) and the ability to engage effectively with engineers, architects, and developers as their hierarchical manager. Strong analytical and data-driven decision-making approach. Experience with tools like Jira, Confluence, and other collaboration platforms. Agile Certifications (e.g. CSM, SA, PSPO) are a plus. Has worked before in product-based companies.

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Salesforce Marketing Cloud Customer Data Platform Good to have skills : NAMinimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving discussions, ensuring that the applications align with business objectives and user needs. Your role will require you to balance technical expertise with effective communication, ensuring that all stakeholders are informed and involved throughout the project lifecycle. Roles & Responsibilities:- Expected to be a Subject Matter Expert with deep knowledge and experience.- Should have influencing and advisory skills.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Facilitate workshops and meetings to gather requirements and feedback from stakeholders.- Mentor junior professionals, providing guidance and support in their development. Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Marketing Cloud Customer Data Platform.- Strong understanding of customer data integration and management.- Experience with application design and architecture principles.- Proficient in data analysis and reporting tools.- Ability to work collaboratively in a team-oriented environment. Additional Information:- The candidate should have minimum 15 years of experience in Salesforce Marketing Cloud Customer Data Platform.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Salesforce Conga CLM Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications function seamlessly to support business objectives. You will engage in problem-solving discussions and contribute to the overall success of the projects you are involved in, ensuring that the applications you develop are user-friendly and efficient. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application processes and workflows.- Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Conga CLM.- Strong understanding of application development methodologies.- Experience with integration of applications with existing systems.- Ability to troubleshoot and resolve application issues effectively.- Familiarity with user interface design principles. Additional Information:- The candidate should have minimum 2 years of experience in Salesforce Conga CLM.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : Salesforce Technical Architecture, Python (Programming Language), DevOps Architecture, Salesforce Lightning Web Components Good to have skills : Solution factoryMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are looking for a versatile Salesforce Developer skilled in Apex, Lightning Web Components (LWC), Salesforce Flows, and system integrations. In addition to Salesforce expertise, strong proficiency in Python scripting is required to support advanced automation, data processing, and integration tasks outside the Salesforce platform. You will also lead technical design efforts and manage CI/CD pipelines using Copado to deliver scalable and efficient Salesforce solutions.Key Responsibilities:-Develop and maintain Salesforce solutions using Apex, LWC, and Flows.-Design and implement integrations between Salesforce and external systems via REST/SOAP APIs.-Utilize Python scripts to automate data processing, transform data, and support integration workflows that complement Salesforce operations.-Drive technical design sessions, translating business requirements into scalable and maintainable technical solutions.-Build and manage CI/CD pipelines with Copado for streamlined deployment and version control.-Collaborate across teams in an Agile environment to deliver high-quality solutions.-Troubleshoot and optimize Salesforce applications and integrations for performance and reliability.-Document technical designs, scripts, and deployment processes.Required Skills & Experience:-Hands-on Salesforce development experience (Apex, LWC, Flows).-Strong experience with Salesforce integrations using REST/SOAP APIs.-Proficiency in Python for scripting automation, data extraction, transformation, and integration tasks.-Solid understanding of technical design and architecture for Salesforce solutions.-Experience implementing CI/CD pipelines using Copado or similar tools.-Good knowledge of JavaScript to support LWC development.-Familiarity with Salesforce platform security, limits, and data model.-Experience with source control systems (Git) and Agile methodologies. Additional Information:- The candidate should have minimum 3 years of experience in Salesforce Technical Architecture.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Salesforce Lightning Web Components Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications are aligned with business objectives. You will engage in problem-solving discussions, contribute to the overall project strategy, and continuously refine your skills to enhance application performance and user experience. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application processes and workflows.- Engage in code reviews to ensure quality and adherence to best practices. Professional & Technical Skills: - Must Have Skills: mandatory 3+ years of experience in Salesforce Lightning Web Components. and experience in Agent force& Data cloud with certification- Good To Have Skills: Experience with Apex programming and Salesforce APIs.- Strong understanding of web development technologies such as HTML, CSS, and JavaScript.- Familiarity with Salesforce platform features and functionalities.- Experience in integrating third-party applications with Salesforce. Additional Information:- The candidate should have minimum 3 years of experience in Salesforce Lightning Web Components.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Salesforce Technical Architecture, DevOps Architecture Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are looking for a talented Salesforce Full Stack Developer with strong expertise in Apex, Lightning Web Components (LWC), Salesforce Flows, and system integrations. You will be responsible for designing, developing, and deploying end-to-end Salesforce solutions, including front-end components and back-end logic. Experience in managing CI/CD pipelines using Copado is essential to ensure smooth and efficient delivery of Salesforce applications.Key Responsibilities:-Develop scalable Salesforce applications using Apex, LWC, and Salesforce Flows.-Implement and maintain integrations between Salesforce and external systems using REST/SOAP APIs.-Build responsive and intuitive front-end components with LWC and JavaScript.-Collaborate on technical design and architecture for full stack Salesforce solutions.-Develop and maintain CI/CD pipelines leveraging Copado for automated deployments.-Troubleshoot and optimize Salesforce applications and integrations for performance and reliability.-Participate in Agile ceremonies and collaborate closely with product owners, admins, QA, and other stakeholders.-Document technical designs, code, and deployment processes according to best practices.Required Skills & Experience:-Salesforce development experience with a strong focus on Apex, LWC, and Flows.-Experience building Salesforce integrations using REST and SOAP APIs.-Proficiency in front-end technologies including JavaScript (ES6+).-Experience managing CI/CD pipelines using Copado or similar DevOps tools.-Strong understanding of Salesforce security, data model, and governor limits.-Ability to work effectively in Agile teams and collaborate with cross-functional stakeholders.-Familiarity with source control systems such as Git.Preferred Qualifications:-Salesforce certifications such as Platform Developer I & II.-Experience with middleware platforms like MuleSoft, Dell Boomi, or similar.-Knowledge of Salesforce DX and scratch orgs.-Familiarity with unit testing and automated testing frameworks in Salesforce. Additional Information:- The candidate should have minimum 5 years of experience in Salesforce Technical Architecture.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : React.js Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications are optimized for performance and user experience. You will engage in problem-solving discussions and contribute to the overall success of the projects you are involved in, while also managing your time effectively to meet deadlines and deliver high-quality work. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior team members to enhance their skills and knowledge.- Continuously evaluate and improve application performance and user experience. Professional & Technical Skills: - Must To Have Skills: Proficiency in React.js.- Strong understanding of component-based architecture and state management.- Experience with RESTful APIs and integrating with backend services.- Familiarity with version control systems, particularly Git.- Knowledge of front-end build tools and package managers. Additional Information:- The candidate should have minimum 5 years of experience in React.js.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Salesforce Technical Architecture, Salesforce Experience Cloud, DevOps Architecture, Salesforce Marketing Cloud Personalization Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time educationKey Responsibilities:-Design, develop, and maintain Salesforce applications using Apex, LWC, and Flows.-Implement and configure Salesforce CRM and Experience Cloud components.-Collaborate on the technical design and architecture of scalable, secure Salesforce solutions.-Manage Salesforce security settings, roles, profiles, permission sets, and data sharing models.-Work with Salesforce Data Cloud basics to support data integration, unification, and analytics.-Develop and maintain integrations between Salesforce and external systems using REST/SOAP APIs.-Write efficient, reusable JavaScript code to enhance Lightning Web Components and user experience.-Build and manage CI/CD pipelines using Copado to automate deployments and maintain code quality.-Participate in Agile development cycles and collaborate with product owners, admins, QA, and other stakeholders.-Ensure compliance with Salesforce best practices and maintain technical documentation.Required Skills & Experience:-Experience in Salesforce development and administration.-Strong proficiency in Apex, Lightning Web Components (LWC), and Salesforce Flows.-Experience with Experience Cloud implementation and customization.-Working knowledge of Salesforce Data Cloud basics (data unification, Customer 360).-Solid understanding of Salesforce CRM functionality and customization.-Expertise in Salesforce security models, data sharing, and access controls.-Hands-on experience with Salesforce integrations using REST and SOAP APIs.Proficient in JavaScript (ES6+).-Experience with CI/CD tools and processes, particularly Copado.-Strong analytical, communication, and collaboration skills.Preferred Qualifications:-Salesforce certifications (Platform Developer I & II, Experience Cloud Consultant, Admin).-Familiarity with middleware platforms like MuleSoft or Dell Boomi.-Experience with Salesforce DX and scratch orgs.-Knowledge of Agile development methodologies. Additional Information:- The candidate should have minimum 7.5 years of experience in Salesforce Technical Architecture.- A 15 years full time education is required. Qualification 15 years full time education

We are looking for an experienced and proactive Senior eCommerce Business Analyst with strong functional expertise in Salesforce Commerce Cloud to join our global eCommerce team. The ideal candidate will have a problem-solving mindset, a passion for digital commerce, and a successful track record of delivering end-to-end business analysis on medium to large-scale projects. As part of a dynamic Scrum team, you will contribute to the development of a global omnichannel eCommerce solution that serves millions of users across 30+ markets and supports over 15 languages. Your role will involve close collaboration with business stakeholders, international partners, and cross-functional teams to analyze, document, and validate requirements, drive process improvements, and execute rollout activities that enhance the online shopping experience. Key Responsibilities include: Lead planning, analysis, and implementation of eCommerce solutions tailored for global markets. Document and analyze current and future business processes to identify improvement opportunities and suggest innovative solutions. Translate business needs into detailed functional requirements, distinguishing between requests and underlying business objectives. Create comprehensive documentation, including use cases, user stories, acceptance criteria, process flowcharts, UI/UX mockups, and other relevant artifacts. Actively participate in sprint planning, grooming, and review sessions; clearly communicate requirement expectations to development teams. Evaluate and recommend functional solutions based on Salesforce Commerce Cloud capabilities to meet localized market requirements. Configure and manage Salesforce Commerce Cloud Business Manager settings to align with specific market needs. Collaborate with System Integrators (SI partners) and cross-cloud teams to deliver integrated eCommerce solutions. Support business and QA teams in test case creation, feature validation, and end-to-end testing processes. Assist in User Acceptance Testing (UAT) and global rollout activities, ensuring successful deployment across markets. Develop and maintain training materials for business users and regional support teams on Business Manager and platform functionalities. Manage multiple initiatives, tasks, and priorities efficiently in a fast-paced, changing environment. Required Skills & Qualifications: 8–9 years of experience as a Salesforce Business Analyst with a focus on eCommerce platforms. Minimum of 5 years of hands-on Salesforce Commerce Cloud (SFCC) experience, including expertise in Business Manager configuration. In-depth knowledge of the Salesforce ecosystem and passion for solving eCommerce challenges. Strong analytical, problem-solving, and detail-oriented approach to business analysis. Ability to conceptualize and articulate business solutions creatively and strategically. Exceptional verbal and written communication skills, with confidence in presenting to diverse stakeholder groups (5–20 participants). Proven ability to manage global requirements and model solutions that address cross-market needs. Proficiency in tools like JIRA, Confluence, or similar project management platforms. Experience in enterprise-level eCommerce deployments, including post-deployment support. Previous experience working within Agile/Scrum teams in a multicultural, global environment. Familiarity with SQL, CMS platforms, and Google Analytics (preferred but not mandatory). Additional Information: Shift Timing: 2:30 PM – 11:30 PM IST Location: Chennai / Bangalore

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : React.js Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications are aligned with business objectives. You will engage in problem-solving activities, participate in team meetings, and contribute to the overall success of the projects you are involved in. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of milestones. Professional & Technical Skills: - Must To Have Skills: Proficiency in React.js.- Strong understanding of component-based architecture and state management.- Experience with front-end development tools and libraries.- Familiarity with RESTful APIs and asynchronous programming.- Ability to write clean, maintainable, and efficient code. Additional Information:- The candidate should have minimum 5 years of experience in React.js.- This position is based in Chennai.- A 15 years full time education is required. Qualification 15 years full time education

Skill required: Marketing Operations - Salesforce Marketing Cloud Designation: Digital Content Management Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.Role requires:SFMC Campaign QA"HTML and CSS:Familiarity with HTML and CSS coding for email template customization and troubleshooting rendering issues.Digital Marketing:Understanding of broader digital marketing strategies and tactics to align SFMC campaigns with overall marketing objectives.UX/UI Design:Knowledge of user experience (UX) and user interface (UI) design principles to improve the visual appeal and usability of campaign assets."You will help design, implement & manage Salesforce Marketing Cloud, a customer relationship management (CRM) platform for marketers that allows them to create and manage marketing relationships and campaigns with customers. You will help incorporate incorporates integrated solutions for customer journey management, email, mobile, social, web personalization, advertising, content creation and management, and data analysis. What are we looking for Quality Assurance (QA)Quality AuditingSalesforce Marketing CloudMust Have Skills: Salesforce Marketing Cloud Expertise:In-depth knowledge of SFMC functionalities, including Email Studio, Mobile Studio, Automation Studio, and Journey Builder. Knowledge of AMPscripts, SSJS personalization language along with Proficiency in SQL.Campaign Management:Experience in end-to-end campaign execution, including segmentation, audience targeting, content personalization, and journey automation.Quality Assurance:Strong attention to detail and ability to conduct rigorous testing and validation of campaign setups.Technical Troubleshooting:Proficiency in identifying and resolving technical issues related to SFMC configurations and data integration.Marketing Automation:Understanding of marketing automation principles and best practices for customer engagement and conversion.Data Analysis:Basic data analysis skills to interpret campaign performance metrics and make data-driven recommendations.Collaboration:Excellent communication skills to collaborate effectively with cross-functional teams and convey complex technical concepts to non-technical stakeholders.Requirement:Campaign Review:Conduct thorough reviews of marketing campaign requirements and specifications to understand the campaign objectives, target audience, segmentation rules, and personalization requirements.Quality Assurance Testing:Execute testing of campaign setups across different channels Email, SMS, Push, Direct mail, social, paid campaign etc., data queries, to validate the accuracy and functionality of the campaign components.Data Validation:Verify the integrity of data used in the campaigns, including audience lists, data extensions, and dynamic content personalization, to ensure that the right message is delivered to the right audience.Journey Testing:Validate customer journeys and automation workflows to ensure that subscribers progress through the intended paths and receive the appropriate messages at each stage.Compliance and Best Practices:Ensure email campaigns adhere to email marketing best practices, data privacy regulations, and anti-spam laws.Campaign Optimization:Provide insights and recommendations to optimize campaign performance, increase engagement, and achieve better conversion rates.A/B Testing:Support A/B testing efforts by setting up and validating test campaigns, Roles and Responsibilities: Documentation:Maintain comprehensive documentation of campaign testing processes, results, and issue resolutions.Collaboration:Work closely with marketing teams, project managers, data analysts, and developers to address campaign-related challenges and implement improvements.Collaborate with development team to ensure that creative build align with the campaign objectives and data build.Continuous Improvement:Stay updated with the latest SFMC features, best practices, and industry trends to enhance campaign build quality and overall marketing effectiveness.Work Orchestration and Data hygiene:Fully understand ticketing/request management tool and accurately record updates, data points, timestamps etc. to provide seamless experience to both internal and external stakeholders.Adhere to all Desktop Procedures (DTPs) / Standard Operating Procedures (SOP) along with checklist and other important process document to carry out all required tasks.Complete all required reports so that accurate numbers are reported to both client and leadership. Qualification Any Graduation

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Salesforce Lightning Web Components Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing innovative solutions, and ensuring that applications are aligned with business objectives. You will engage in problem-solving activities, participate in team meetings, and contribute to the overall success of projects by leveraging your expertise in application development. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior team members to enhance their skills and knowledge.- Continuously evaluate and improve application performance and user experience. Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Lightning Web Components.- Strong understanding of web development technologies such as HTML, CSS, and JavaScript.- Experience with Salesforce platform features and functionalities.- Familiarity with Agile development methodologies.- Ability to troubleshoot and resolve application issues efficiently. Additional Information:- The candidate should have minimum 7.5 years of experience in Salesforce Lightning Web Components.- This position is based in Pune.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Salesforce Technical Architecture Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. Your typical day will involve collaborating with teams to develop solutions and ensure applications align with business needs. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead technical discussions and provide guidance to team members- Stay updated on industry trends and best practices- Conduct code reviews and ensure adherence to coding standards Professional & Technical Skills: - Must To Have Skills: Proficiency in Salesforce Technical Architecture- Strong understanding of Salesforce platform capabilities- Experience in designing and implementing Salesforce solutions- Knowledge of Salesforce integration and customization- Hands-on experience with Salesforce Lightning components Additional Information:- The candidate should have a minimum of 5 years of experience in Salesforce Technical Architecture- This position is based at our Bengaluru office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : React.js Good to have skills : Python (Programming Language), AWS ArchitectureMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will engage in a dynamic environment where you will analyze, design, code, and test various components of application code across multiple clients. Your typical day will involve collaborating with team members to ensure the successful implementation of features, troubleshooting issues, and maintaining existing applications while also exploring opportunities for enhancements and new developments. You will be an integral part of the development process, contributing to the overall success of the projects you are involved in. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior team members to enhance their skills and knowledge.- Continuously evaluate and improve development processes to increase efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in React.js.- Good To Have Skills: Experience with Python (Programming Language), AWS Architecture.- Strong understanding of component-based architecture and state management in React.- Experience with RESTful APIs and integrating them into applications.- Familiarity with version control systems, particularly Git.- Knowledge of testing frameworks and methodologies to ensure code quality. Additional Information:- The candidate should have minimum 5 years of experience in React.js.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education