Sales Operations Manager

Job Description

Job Title: Operations Manager – Partnerships & Alliances Location: Bangalore-WFO Exp-8-18 Role Overview: As an Operations Manager, you will play a pivotal role in driving the operational excellence of our global partnerships and alliances function. You will work closely with senior operations leaders and cross-functional teams to ensure seamless partner onboarding, contract management, and executive-level reporting. This role requires excellent organizational capabilities, strong communication skills, and a sound understanding of legal and partnership agreements. Key Responsibilities: Oversee and manage day-to-day tasks of the Senior Operations Executive supporting the partnerships function. Maintain, update, and govern the Partner Contact Database , ensuring data accuracy across all regions. Lead the end-to-end partner onboarding process , collaborating with Sales, Legal, Compliance, and CRM (Eagle CRM) teams to streamline approvals and documentation. Develop and manage the Partner Regional Accounts Database with a structured and scalable framework. Own the creation, versioning, and maintenance of partnership collateral , including decks for Intellect’s leadership reviews and internal strategy meetings. Ensure timely creation and dissemination of the Partner Newsletter and communications across regions. Maintain a centralized and structured repository of all legal agreements , including NDAs, Master Agreements, and other partner-related contracts. Understand and interpret key clauses in legal and partnership agreements; work closely with legal to ensure business alignment and compliance. Coordinate with Sales Operations leaders across global geographies to drive consistency in operational processes. Maintain and periodically update the Theta Framework Model and other operational tools used for partner tracking and reporting. Required Skills & Qualifications: Bachelor’s or Master’s degree in Business Administration, Operations Management, Legal Administration, or a related field. 10–15 years of experience in operations management, preferably in a partnerships, alliances, or legal operations-focused environment . Proven experience handling legal documents, contracts, and understanding partnership agreement clauses . Strong organizational skills with the ability to manage multiple concurrent priorities. High attention to detail and a structured approach to managing documentation and databases. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and Google Workspace (Sheets, Slides). Excellent written and verbal communication skills; ability to engage with senior leadership and cross-functional teams. Analytical mindset with strong problem-solving capabilities. Preferred Attributes: Exposure to CRM systems (e.g., Eagle CRM, Salesforce). Prior experience supporting partnerships in the technology or BFSI sector. Comfort working in a fast-paced, matrixed global organization. Show more Show less