Sales Coach

Job Summary:

The Sales Coach is responsible for improving the performance and effectiveness of the sales team by providing targeted coaching, feedback, and development strategies. This role plays a critical part in driving sales excellence, improving conversion rates, and enhancing overall team capability.

Key Responsibilities:

• Deliver structured 1:1 and group coaching sessions to underperforming and developing sales agents.

• Analyze sales metrics and performance data to identify trends, gaps, and coaching opportunities.

• Conduct call listening sessions and provide actionable feedback focused on skills like objection handling, closing, rapport building, and product knowledge.

• Collaborate with Training and Sales Leadership to design and implement ongoing skill development initiatives.

• Support new hire onboarding and provide side-by-side coaching during ramp periods.

• Monitor improvement post-coaching and maintain documentation of coaching plans and outcomes.

• Contribute to the development of sales scripts, pitch decks, and sales tools.

• Foster a culture of continuous improvement and sales excellence.

Qualifications:

• Bachelor’s degree or equivalent experience in Sales, Business, or related field.

• Minimum 2–3 years of experience in a sales or sales coaching/training role.

• Strong understanding of sales techniques, CRM systems, and customer journey dynamics.

• Excellent communication, interpersonal, and leadership skills.

• Ability to motivate and influence individuals across varying performance levels.

• Experience in a BPO or high-volume sales environment is a plus.

Key Skills:

• Sales coaching & mentoring

• Performance analysis

• Objection handling techniques

• CRM proficiency (e.g., Salesforce, HubSpot)

• Communication & feedback delivery

• Goal-oriented and results-driven