RMS Engineer L1

Job Description

Job Description « Back to Page Apply Now Request No: RA-1325-3522 DESIGNATION: RMS Engineer L1 DESCRIPTION: The NOC L1 Engineer is responsible for monitoring and maintaining network infrastructure to ensure smooth operations. This position serves as the first line of support for network issues, addressing incidents, and escalating complex issues to higher-level teams. The NOC L1 Engineer will work in a 24/7 environment, monitoring systems, managing alerts, and ensuring that network performance is optimal. Key Responsibilities: Network Monitoring: Continuously monitor network systems, including routers, switches, firewalls, and servers using ticketing tools to detect and troubleshoot potential issues. Incident Detection and Response: Respond promptly to alerts and events, performing initial troubleshooting and basic diagnostics to resolve issues. Ticketing and Incident Logging: Log incidents and issues into the ticketing system, ensuring accurate documentation and timely escalation if necessary. System Status Reporting: Provide real-time updates and status reports on critical incidents, outages, and network performance. Basic Troubleshooting: Perform basic troubleshooting steps for network outages, slowdowns, or performance issues; escalate unresolved issues to L2 or L3 engineers. Collaboration: Work closely with other IT teams, vendors, and customers to provide support and resolve network-related issues effectively. Documentation: Maintain accurate documentation of procedures, solutions, and configurations. Skills & Qualifications: Technical Skills: Basic understanding of networking concepts (e.g., TCP/IP, DNS, DHCP, routing, switching). Familiarity with monitoring tools (e.g. ManageEngine, PRTG). Basic experience with network hardware (routers, switches, firewalls). Understanding of network topologies and protocols. Familiarity with ticketing systems (e.g., ServiceNow, Jira). Soft Skills: Strong problem-solving abilities. Excellent communication skills, both written and verbal. Ability to handle high-pressure situations and prioritize tasks effectively. Attention to detail and strong organizational skills. Team player with the ability to collaborate across departments. Experience: 0-2 years of experience in IT support, network operations, or related fields. Previous experience in a NOC environment or technical support role is a plus. Education: Associate’s degree in computer science, Information Technology, Network Engineering, or a related field (or equivalent work experience). Working Conditions: This position may require shift work, including nights, weekends, and holidays, to ensure 24/7 coverage. On-call availability may be required. KRA: The NOC L1 Engineer is responsible for monitoring and maintaining network infrastructure to ensure smooth operations. This position serves as the first line of support for network issues, addressing incidents, and escalating complex issues to higher-level teams. The NOC L1 Engineer will work in a 24/7 environment, monitoring systems, managing alerts, and ensuring that network performance is optimal. Key Responsibilities: Network Monitoring: Continuously monitor network systems, including routers, switches, firewalls, and servers using ticketing tools to detect and troubleshoot potential issues. Incident Detection and Response: Respond promptly to alerts and events, performing initial troubleshooting and basic diagnostics to resolve issues. Ticketing and Incident Logging: Log incidents and issues into the ticketing system, ensuring accurate documentation and timely escalation if necessary. System Status Reporting: Provide real-time updates and status reports on critical incidents, outages, and network performance. Basic Troubleshooting: Perform basic troubleshooting steps for network outages, slowdowns, or performance issues; escalate unresolved issues to L2 or L3 engineers. Collaboration: Work closely with other IT teams, vendors, and customers to provide support and resolve network-related issues effectively. Documentation: Maintain accurate documentation of procedures, solutions, and configurations. Skills & Qualifications: Technical Skills: Basic understanding of networking concepts (e.g., TCP/IP, DNS, DHCP, routing, switching). Familiarity with monitoring tools (e.g. ManageEngine, PRTG). Basic experience with network hardware (routers, switches, firewalls). Understanding of network topologies and protocols. Familiarity with ticketing systems (e.g., ServiceNow, Jira). Soft Skills: Strong problem-solving abilities. Excellent communication skills, both written and verbal. Ability to handle high-pressure situations and prioritize tasks effectively. Attention to detail and strong organizational skills. Team player with the ability to collaborate across departments. Experience: 0-2 years of experience in IT support, network operations, or related fields. Previous experience in a NOC environment or technical support role is a plus. Education: Associate’s degree in computer science, Information Technology, Network Engineering, or a related field (or equivalent work experience). Working Conditions: This position may require shift work, including nights, weekends, and holidays, to ensure 24/7 coverage. On-call availability may be required. DEPARTMENT: RMS NOC Experience: 0-2 QUALIFICATION: Data Center Virtualization SKILL: Data Center EMPLOYMENT TYPE: Permanent LOCATION: Mumbai