Record To Report Manager – Shared Services

Job Title: Manager – Record to Report (R2R) – Finance Control & Compliance Department: Shared Services / Finance Reporting To: Finance Controller / R2R Head Experience Level: 5–8 Years Industry: Preferably Consumer Goods / Shared Services Education: Graduate / Postgraduate in Finance Skills: SAP, Excel, Digital Automation, Treasury Accounting Role Purpose: To manage and optimize Record-to-Report (R2R) processes within the Shared Services Center (SSC) with a strong focus on internal controls, audit readiness, financial compliance, stakeholder management, and continuous process improvement. The role also ensures business continuity, manages operational risk, and enhances service delivery. Key Deliverables: Financial Outcomes Ensure accurate documentation and adherence to internal control frameworks. Identify and eliminate financial leakage by implementing preventive controls. Accountable for maintaining compliance with Finance Control & Compliance Standards. Identify and mitigate risks affecting financial reporting, statutory compliance, and service delivery. Ensure successful implementation and testing of Business Continuity/Disaster Recovery (BC/DR) plans in collaboration with the Assurance team. Regularly review and improve risk-monitoring mechanisms with key stakeholders. Benchmark and integrate financial governance best practices. Customer Service Maintain effective communication and service delivery with internal customers and stakeholders. Oversee resource planning, allocation, and backup for team operations. Proactively identify and escalate sensitive or critical issues. Meet service-level agreements (SLAs) and manage customer expectations using timely reporting and relationship-building practices. Prioritize and track targets and deadlines for self and team. Internal Processes Identify and implement process improvements to boost efficiency and accuracy. Lead initiatives for automation and quality improvements across the R2R function. Ensure adherence to KPIs such as Accuracy, Turnaround Time (TAT), Productivity, and Customer Satisfaction. Standardize work procedures and ensure compliance with established policies. Collaborate with cross-functional teams to resolve operational bottlenecks. Act as a subject matter expert (SME) for R2R functions. Innovation & Learning Drive team motivation and high-performance culture through mentorship. Coach team members to meet or exceed performance expectations. Share knowledge and provide strategic support to colleagues. Critical Success Factors Must-Have: Degree/Postgraduate in Finance, Accounting, or related discipline. 5–8 years of experience in handling R2R functions in a shared services environment. Solid experience in Treasury accounting and internal controls. Proficiency in SAP and MS Excel. Proven track record in digital automation and process transitions. Experience in people management, vendor coordination, and service delivery oversight. Ability to work with senior leadership teams and drive cross-functional initiatives. Desirable: Understanding of the consumer goods industry and its operational nuances. Strong analytical and problem-solving skills with an eye for innovation. Effective communication and stakeholder management skills. Competencies: Financial Risk & Control Management Service Delivery Excellence Business Continuity Planning Process Optimization & Automation People Management & Team Building Strategic Thinking & Problem Solving Customer Orientation & Relationship Management Data-Driven Decision Making