Project Head – Deployment of Order-to-Cash Tool

Job Description

Job Summary: We are seeking a dynamic and experienced Project Head to lead the deployment of an enterprise-wide Order-to-Cash (O2C) digital tool across multiple locations. This high-impact project involves onboarding, training, and managing a workforce of 230 trainers who will be responsible for field-level implementation. The Project Head will oversee end-to-end deployment, ensure timely execution, coordinate with internal and external stakeholders, and deliver the project within defined timelines and KPIs. Key Responsibilities: 1. Project Planning & Strategy ● Design the overall deployment roadmap for the O2C tool across regions. ● Develop resource planning, scheduling, and milestone tracking. ● Align deployment goals with business priorities and process transformation initiatives. 2. Team & Trainer Management ● Oversee the sourcing, onboarding, and engagement of 230 trainers. ● Ensure trainers are aligned with curriculum, methodology, and project expectations. ● Build a support structure (regional leads, tech support, content owners) to ensure trainer success. 3. Deployment Execution ● Drive seamless implementation of the O2C tool across field teams, dealers, and stakeholders. ● Monitor training sessions, field rollouts, feedback loops, and adoption. ● Troubleshoot implementation issues and remove roadblocks for trainers and end-users. 4. Stakeholder Management ● Liaise with IT, Sales, Operations, HR, and vendor partners. ● Provide progress updates to leadership and align on changes in strategy or execution plans. ● Facilitate cross-functional collaboration for smooth integration with existing systems and SOPs. 5. Quality Control & Risk Management ● Maintain high-quality delivery standards through audits, feedback, and real-time support. ● Design and execute a risk mitigation plan for trainer attrition or non-performance. ● Track KPIs such as coverage %, adoption rate, trainer performance, and ROI. 6. Reporting & Governance ● Build dashboards and reports to track project health, progress, and bottlenecks. ● Lead governance meetings and reviews with senior management. ● Ensure documentation, compliance, and audit readiness for the project. Skills & Competencies: ● Strong leadership and stakeholder influencing skills. ● Expertise in project management ● Ability to drive execution under tight deadlines with agility. ● Analytical mindset with a passion for operational excellence. Success Metrics (KPIs): ● 100% Tool Adoption across the target audience ● <5% Trainer Attrition Rate ● 85% Trainer Performance Score ● Adherence to Project Timelines and Budget ● Bachelor's or Master's degree in Business, Technology, or related fields. ● 10+ years of experience in large-scale digital transformation or training deployments. ● Proven experience managing large teams and complex multi-location projects. Show more Show less