Production Support Engineer

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Location:

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Key Duties and Responsibilities

• Support and Maintain Applications: Provide ongoing support and maintenance for applications, modules, and tasks using MERN Stack & Java/J2EE and related technologies.
• Technical Leadership: Offer technical guidance to the support team, stepping in to assist with coding and troubleshooting as needed.
• Requirement Analysis: Understand and translate business requirements into technical specifications.
• Issue Resolution: Identify and resolve bottlenecks and bugs, ensuring smooth operation of applications.
• Collaboration: Work closely with internal team members, shared services teams (e.g., Server team, Network, etc.), and external stakeholders throughout the project lifecycle.
• Environment Setup: Perform necessary end-to-end setup (software and middleware) on development, testing, and production environments.
• Quality Assurance: Conduct code reviews to ensure high-quality deliverables and adherence to best practices.
• Knowledge Sharing: Promote and practice knowledge sharing within the team.
• Flexible Work Hours: Be prepared to work in flexible time zones as per client requirements.
• AI Application Support: Support AI application deployment and operations in production environments.

Qualifications and Experience Required

• Bachelor’s degree in computer science required; master’s degree preferred.
• 8+ years of enterprise application development & Support experience in various development roles and technologies.
• Strong development experience in Restful Web Services using Spring or Jersey Frameworks.
• Strong development experience using any ORM (JPA/Hibernate).
• Knowledge of MERN stack with SQL Server.
• Knowledge of Cloud hosting.
• Prior web development experience using HTML5, CSS, AJAX/JQuery, and AngularJS/DOJO preferred.
• Demonstrable working knowledge of CI/Build tools like Maven, Ant, and Jenkins.
• Strong knowledge of Test Driven Development.
• Solid foundation and experience in agile development methodology.
• Exposure to any unit test framework like Junit/Test NG and Mocking frameworks (e.g., Mockito).
• Knowledge of design patterns, including Java and J2EE design patterns.
• Familiarity with mainstream application servers like WebSphere 8.0 and Apache Tomcat.
• Working knowledge of UNIX commands and scripting.
• Development experience in cognitive technologies such as IBM Watson, Amazon Alexa, and Microsoft LUIS preferred.
• Proven experience in SQL and Database programming.
• Excellent written and verbal communication skills. Must be able to effectively communicate across all levels of the organization regarding all aspects of a project solution with managers, clients, and project teams.
• Strong interpersonal abilities to collaborate across teams.
• Creative thinking and innovative problem-solving skills.
• Experience/knowledge of the entire software lifecycle process/SDLC.
• Experience developing and deploying solutions/applications across various environments (on-premises and cloud, e.g., AWS, Azure, Amazon, etc.).
• Experience in the contact center domain and multi-channel customer engagement platforms like Genesys, eGain, and Avaya preferred.