Production Support Engineer

• Job Type Full time
• Industry IT Service
• Work Experience 3.5 -6 years
• Weekly Off 5 Day working
• City Noida
• Postal Code 201303

About The Role

Broad Function:

We are seeking a Production Support Engineer who will be responsible for providing technical support to customers using Java-based applications and certain composition engines like Quadient, OpenText, etc. Provide optimal solutions for the core problems, code fixes, diagnose and fix operational issues.

Roles and Responsibilities:

• Issue Resolution and SLA Adherence:

• Resolve complex issues with minimal downtime and adherence to SLAs.
• Perform RCA for critical failures and provide comprehensive documentation.
• Implement failover mechanisms for high availability during outages.

Automation and Predictive Analysis:

• Automate recurring tasks using JAVA, Bash, or other scripting tools.
• Configure proactive monitoring and alerts to minimize manual intervention.
• Use predictive analysis to identify and preempt potential failures.

Technical Expertise:

• Troubleshoot databases (JAVA) and optimize query performance.
• Work extensively with Kafka for messaging and Amazon EKS for container orchestration.
• Develop and maintain solutions using Java and Spring Boot.

Collaboration and Documentation:

• Conduct biweekly review meetings with stakeholders.
• Escalate critical issues to Level 2 with detailed analysis and logs.
• Maintain clear documentation of workflows, application flows, and resolution playbooks.
• Foster a collaborative team environment by sharing learnings and solutions.

Monitoring and Alerting:

• Configure tools like Prometheus, Grafana, or ELK for real-time system monitoring.
• Set up proactive alert systems to address potential system issues.
• Audit monitoring configurations to align with evolving system requirements.

New Feature Development and Maintenance:

• Collaborate with product teams to deploy new features effectively.

• RequirementsDesired Candidate profile:

• Bachelors degree in computer science or related field.
• 3.5+ years of experience in production support or related roles.
• Expertise in Java, SQL, Kafka, MongoDB, and Amazon EKS.
• Proficiency in scripting languages like Python and Bash.
• Familiarity with cloud services, microservices architecture, and DevOps tools.
• Strong analytical and problem-solving skills with RCA and log analysis experience.

• BenefitsThe company offers a range of employee benefits including:

• Cashless medical insurance for employees, spouses, and children
• Accidental insurance coverage
• Life insurance coverage
• Retirement benefits including Provident Fund (PF) and Gratuity
• ESI*
• Complementary meal coupons
• Company-paid transportation
• Sodexo benefits for income tax savings
• Paternity & Maternity Leave Benefit
• National Pension Saving