Production Support Engineer - Associate

Position Overview

Job Title:

Production Support Engineer - Associate

Location: Pune, India

Corporate Title: Associate

Role Description

• You will be part of HR IT Production support Services group.
• We are performing 16/5 support for HR related systems from pune office.
• Candidate should have experience in all relevant tools used in the Service Management environment and has specialist expertise in one or more technical domains and ensures that all associated Service Management stakeholders are provided with an optimum level of service in line with Service Level Agreements (SLAs) / Operating Level Agreements (OLAs).
• Ensure all the business queries are handled on priority within agreed SLA to ensure application stability.
• Ability to support the incident management, problem management adhering to ITIL and DB standard process.
• Embrace a Continuous Service Improvement approach to resolve IT issues, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability.
• Responsible for day-to-day engineering support delivery task, using data and analytics, drive a reduction in technical debt across the production environment with development and infrastructure teams.
• Act as a Production Engineering role model to enhance the technical capability of the Production Support teams to create a future operating model embedded with engineering culture.
• You will work as part of a cross-functional agile delivery team. You will bring an innovative approach to software development, focusing on using the latest technologies and practices, as part of a relentless focus on business value. You will be someone who sees engineering as team activity, with a predisposition to open code, open discussion and creating a supportive, collaborative environment. You will be ready to contribute to all stages of software delivery, from initial analysis right through to production support."
  

What We’ll Offer You

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above
  

Your Key Responsibilities

• Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues.
• Engage in the Software Development Lifecycle (SDLC) to enhance Production Standards and controls.
• Responsible to maintain all support documents.
• Participate in all BCP and component failure tests based on the support documents.
• Understand flow of data through the application infrastructure.
• Event monitoring and management via a 16/5 workbench that is both monitoring and regularly probing the service environment and acting on instruction of a support documents.
• Drive knowledge management across the supported applications and ensure full compliance.
• Works with team members to identify areas of focus, where training may improve team performance, and improve incident resolution.
  

Your Skills And Experience

• Service Operations experience within a global operations context
• 5+ yrs. experience in IT in large corporate environments, specifically in the area of controlled production environments or in Financial Services Technology in a client-facing function
• Experience of end-to-end Level 2,3 management and good overview of Production/Operations Management overall
• Experience of run-book execution
• Experience of supporting complex application and infrastructure domains
• IITIL / best practice service context
• Good analytical and problem-solving skills
• Ability to work in virtual teams and in matrix structures
• Working knowledge of incident tracking tools (i.e., Service now.)
• GCP knowledge will be plus point
  

How We’ll Support You

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
  

About Us And Our Teams

https://www.db.com/company/company.htm