Process Excellence Consultant, gTech Ads Enablement

About the job

As a Process Consultant in gTech Ads, you will play a pivotal role in optimizing and transforming our customer delivery and internal support processes. You will directly enhance customer experience, efficiency, scalability, and the overall effectiveness of our technical support and consulting services for Google Ads. You will leverage your understanding of process improvement methodologies, your probelm-solving skills, and your ability to collaborate effectively across teams to identify pain points, design innovative solutions, and implement sustainable process changes. You will require a strategic and direct approach, and be capable of leading projects and influencing stakeholders at various levels.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.

Responsibilities

• Conduct thorough assessments of existing gTech Ads processes, identifying inefficiencies, bottlenecks, and areas for improvement using methodologies like lean, six sigma, and value stream mapping.
• Design and develop optimized processes, workflows, and tools that align with business objectives, improve operational efficiency, and enhance the customer experience.
• Lead and manage process improvement projects from initiation to closure, including defining scope, developing project plans, managing stakeholders, mitigating risks, and ensuring timely delivery.
• Partner closely with cross-functional teams including, tech and media delivery, customer support, vendor partners and sales operations to understand their needs, gather requirements, and drive consensus on process changes.
• Develop and execute change management strategies to ensure successful adoption of new processes and tools, including communication, training, and ongoing support.