Principal Engineer – Product Support Engineering

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Principal Engineer – Product Support Engineering

This position is for an experienced Product Support Engineering professional with sound knowledge of Aircraft Engine Nacelle and technical expertise in investigating Field issues and resolving Technical Enquires across multiple commercial Nacelle programs for Collins Advanced Structures Aftermarket in a highly customer focused environment.

Primary Responsibilities:

• The successful candidate will be responsible for field issue investigations, driving corrective action, coordinating with airline support managers, writing service bulletins, and executing our product support requirements
• The individual will also be responsible for maintaining customer satisfaction with our OEM partners, internal stakeholders, and customers
• Technical focal responsible for identifying in-service issues, driving root cause investigations, and developing innovative and practical corrective actions in a timely manner
• Coordinate with program and engineering counterparts to ensure aftermarket requirements are considered in the development of design changes
• Author and navigate the approval cycle for Service Bulletins to implement design changes, inspect for field issues, or to address quality escapes in the field
• Implement effective and cost conscious retrofit plans
• Management of our product support requirements including tracking operational interruptions, component reliability, removals, repair development, spare asset availability, spare part sales, and warranty financials
• Work to effectively understand and resolve warranty disputes
• Drive improvement to Customer Scorecards, Key Performance Metrics, and Implement and Execute Standard Work
• Develop and maintain positive customer and supplier relationships through effective communication and by fostering a culture of trust and mutual respect
• Ensure Product Support Agreement compliance
• Support the development of maintenance management guidelines
• Experience defining, tracking, and documenting multi-disciplinary project tasks (schedule, resources, budget / cost)
• Provide technical leadership, support, and nurture less experienced engineers.
• Will function as the Subject Matter Expert for Product Support Engineering.
• Experience building and delivering technical presentations to internal and external customers. Understand how to craft messaging to specific audiences (executives, OEM partners, and airlines)
• These solutions ensure structural integrity of the aircraft, help aircraft take off and land, stay trim in the air, move forward, carry cargo and conduct rescue

Basic Qualifications:

• Bachelors or master’s degree in Mechanical or Aeronautical engineering with 12 to 16 years of relevant experience in a similar role.
• Sound knowledge of Aircraft metallic and/or composite component Design, Repairs and various inspection methods and common defects
• Technical understanding of maintenance, repair, overhaul, and regulatory requirements in the commercial aircraft industry.
• Able to communicate findings and make presentations to the original equipment manufacturers (OEM)

Preferred Qualifications:

• Knowledge of Nacelle Systems.
• Knowledge of MS Dynamics CRM systems and practices
• Previous experience in Aftermarket customer support engineering organization
• Knowledge of various technical publications such as Structural Repair Manual, Component Maintenance Manual, Aircraft Maintenance Manual, Service Bulletins, Airworthiness Directives, etc.
• Basic knowledge of EASA/FAA requirements and Associated Repair Documentations

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Collins Aerospace’s Aerostructure business is a world leader in the design, manufacture, integration and support of nacelles - the aerodynamic structures which house aircraft engines. Our nacelle technologies improve fuel efficiency, reduce engine noise and supply critical stopping power when an airplane lands. Today, our innovative nacelle systems are featured on many of the world’s newest and most game-changing commercial, regional and business jet platforms. And we’re not stopping there: we’re working hard to create the next generation of nacelles that are greener, quieter and more efficient. In addition, our Engineered Polymer Products division is a leading developer and manufacturer of advanced, high-performance composite and elastomeric structures and products for marine applications. Whether in the air or underwater, we’re pushing the limits of innovation. Want to join us on this important journey?

WE ARE REDEFINING AEROSPACE.

• Please consider the following role type definitions as you apply for this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. The ratio of time working onsite will be determined in partnership with your leader.

Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed.

Some of our competitive benefits package includes:

• Transportation facility.
• Group Term Life Insurance.
• Group Health Insurance.
• Group Personal Accident Insurance.
• Entitled for 18 days of vacation and 12 days of contingency leave annually.
• Employee scholar program.
• Work life balance.
• Car lease program.
• National Pension Scheme
• LTA
• And more!

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all India positions require a background check.

Note:

• Background check and drug screen required (every external new hire in the India)
• Drug Screen only performed for Operations Positions

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other - propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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