Organizational Change Management Lead

Organizational Change Management (OCM) Lead – HRMS Implementations

Role Purpose

You will own the full change‑management and end‑user enablement lifecycle for 1–3 concurrent enterprise rollouts of our HRMS suite, ensuring every client goes live with engaged, confident users.

Key Responsibilities

• Change Strategy & Stakeholder Management

• Run impact and resistance assessments, map stakeholders, and craft ADKAR‑aligned change plans.
• Chair change‑control forums and champion networks; escalate risks early.

• Communications & Training

• Build a detailed communications calendar and author executive‑to‑end‑user messages.
• Design blended training paths (e‑learning, virtual classroom, job aids) and configure digital‑adoption walkthroughs in WalkMe or Whatfix.

• Readiness & Adoption Analytics

• Define adoption KPIs (feature uptake, sentiment, help‑desk volume), build Power BI dashboards, and action remediation plans.

• Asset Factory & Continuous Improvement

• Create reusable comms packs, localisation kits, and persona‑based training paths for future projects.

• Collaboration

• Partner closely with the Implementation Lead, QA, and Data teams to align timelines and messaging.

Success Metrics

• ≥ 80 % targeted users complete mandatory training before UAT
• Hyper‑care tickets drop ≥ 40 % by week 4 post go‑live
• End‑user NPS ≥ +40 at go‑live + 45 days
• At least two reusable change/training assets contributed per project

Required Experience

• 6–10 years leading change programmes for SaaS HRMS/ERP deployments (Workday, SAP SuccessFactors, Oracle HCM, etc.)
• Led at least two implementations above 3 000 employees, including Core HR or Payroll
• Deep working knowledge of ADKAR or similar frameworks
• Hands‑on with digital adoption platforms (WalkMe, Whatfix) and LMS authoring tools (Articulate 360, Rise, Captivate)
• Comfortable building adoption dashboards in Power BI or Tableau
• Preferred certifications: Prosci ADKAR, ATD CPTD/CLDP, SHRM‑CP/SCP
• Exceptional facilitation and executive‑level communication skills

Desired Traits

• Storyteller who translates process change into compelling narratives
• Analytical coach who balances empathy with data‑driven decisions
• Playbook builder committed to documentation and reuse

Travel

• 30–40 % travel for discovery workshops, UAT, and go‑live weeks