Skill required:
Order to Cash - Collections Processing
Designation:
Order to Cash Operations Manager
Qualifications:
Any Graduation
Years of Experience:
13 to 18 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do?
You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization. Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries).
What are we looking for?
Supervise the daily operation of the Global Collections process. Daily operational performance management to ensure the teams are operating within targets including Client´s Service Level Agreements. Achieve client Service Satisfaction at the level of client management and customer’ experience. Focus and drive customer delight experience internally within teams, with Client and their customers. Provide exceptional customer service to internal stakeholders and customers. Build team managers’ succession plans. Provide a holistic view of service delivery to the client. Support Ad Hoc contractual projects for the client in line with the nominated project team. Initiate and own continuous improvement projects within area of his/her responsibility. Ensure compliance of the dedicated unit to Accenture policies and procedures applicable for the dedicated unit. Operational Expertise: Proven experience in sound operations management, including SLA management, to ensure seamless delivery of services. Client-Focused: Excellent client interaction skills, with the ability to build strong relationships and provide top-notch customer service. Communication Skills: Fluent English skills, both oral and written, to effectively communicate with clients and teams. Attention to Detail: Meticulous attention to detail to identify and resolve issues promptly, ensuring high-quality service delivery. Adaptability & Problem-Solving: Ability to work under pressure, solve urgent matters, and adapt to change Excellent interpersonal and communication skills Strong commitment to working with teams Providing excellent customer service Ability to work in a multicultural and diverse environment A natural ability to adapt to change Experience in managing unstructured problems Problems within this role are typically service-related for the client. Problems can occur daily and can range from small client requests through to large service issues. For contractual problems – Experience in managing unstructured problems, particularly service-related issues, and working closely with SDL to close gaps and ensure client
Roles and Responsibilities:
- In this role you are required to identify and assess complex problems for area of responsibility
- The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors
- Requires adherence to strategic direction set by senior management when establishing near-term goals
- Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach
- Some latitude in decision-making in involved
- you will act independently to determine methods and procedures on new assignments
- Decisions individual at this role makes have a major day to day impact on area of responsibility
- The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
- Please note that this role may require you to work in rotational shifts, Any Graduation
