Operations Manager

Senior Associate – Operations Buyerr is a part of Sproxil group of companies, started in 2009 at Massachusetts (USA). We are the leaders in providing the range of customer experience products dealing with consumer promotions, customer engagement and trade loyalty solutions. This is also supported by our award-winning product “Defender” ensuring customer buys only genuine products. We have operations in eight countries across three continents and through our client partnerships, we continue to expand our reach to more consumers around the world. While our solution continues to garner success in across the industry, the wide-ranging applicability of our technology supports greater brand protection and marketing initiatives.

Job Description :

This role is ideal for someone who has previously worked in a loyalty management company and has hands-on experience managing the dispatch of physical gifts. The candidate should be detail-oriented, organized, and capable of handling daily logistics operations.

Key Responsibilities:

• Handle end-to-end dispatch operations for physical rewards/gifts.

• Coordinate with warehouse, logistics partners, and internal teams to ensure timely deliveries.

• Track and update dispatch status, manage delays and escalate issues proactively.

• Oversee inventory movement, stock reconciliation, and packaging QC.

• Maintain accurate logs and prepare reports for stock, dispatch, and delivery performance.

• Manage returns, damaged goods, and coordinate with vendors for replacements.

• Liaise with courier companies for pickup scheduling, tracking support, and dispute resolution.

• Ensure compliance with internal SOPs and client-specific packaging/delivery standards.

Skills & Qualifications:

• 2–4 years of experience in dispatch/operations roles in a loyalty or gift company

• Strong knowledge of dispatch coordination, shipping documentation, and courier tracking. • Hands-on experience with Excel and ERP/dispatch systems.

• Good communication skills to coordinate across vendors and internal teams.

• Ability to manage multiple orders and timelines with strong attention to detail.

• Problem-solving mindset and ownership of assigned tasks.