Operations Manager

Work Level

Core

Leadership

Role

Industry Type

Function

Key Skills

Education

Note: This is a requirement for one of the Workassist Hiring Partner.

Primary Responsibility:

Operation Manager

Responsible for daily operations of a full service branch office covering all aspects viz branch operations, lending, , security and safety in accordance with the Bank's guidelines.

1. Review & monitor AOF rejection cases, account closures, overdue FD & FD maturity data and renewals thereof

2. Scrutinize and verify customer requests, AOFs as per prescribed checklist before dispatching for processing. Informing customers in case of rejections, if any.

3. Driving key Metrics by :

• Daily checking of common pending folder of the branch and individual employees to ensure that no customer request is pending with the staff along with random drawer audits

4. Maintaining lowest levels of wait-time through :

• Load balancing among desks

• Regular monitoring of pending tokens through Admin login

• Analysis to understand employee level productivity & Daily roistering

• Leave planning & Training calendar

5. Ensuring adherence to Corporate Attire policy and Grooming guidelines by all staff members

6. Compliance & Risk

• Ensure operations, risk control and process adherence at branches

• Branch Audit scores

• SOAX Audit scores

• Fraud prevention

• Ops risk monitoring

• RBI audits, inspections and incognito visits

7. Branch Profitability

• Maintain optimal cash holding at branch so as to ensure minimal cost of cash holding

• Tracking big ticket opex line items in Branch P&L – Rentals, Electricity, Employees etc and taking corrective action if required

• Ensure timely recovery of interest and service charges

8. Capability Building & Manpower Management

• Identify training needs

• Inculcate self learning culture among employees

Company Description

Workassist is an online recruitment and employment solution platform based in Lucknow, India. We provide relevant profiles to employers and connect job seekers with the best opportunities across various industries. With a network of over 10,000+ recruiters, we help employers recruit talented individuals from sectors such as Banking & Finance, Consulting, Sales & Marketing, HR, IT, Operations, and Legal.

We have adapted to the new normal and strive to provide a seamless job search experience for job seekers worldwide. Our goal is to enhance the job seeking experience by leveraging technology and matching job seekers with the right employers.

For a seamless job search experience, visit our website: https://bit.ly/3QBfBU2

(Note: There are many more opportunities apart from this on the portal. Depending on the skills, you can apply for them as well).

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!